Sean Hoopes

I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS Verified Customer Verified Customer

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Very professional experience. They were very clean and organized. We had to go in to get a warranty claim on our ac system and the process was easy with them. They were very clean and organized. We had to go in to get a warranty claim on our ac system and the process was easy with them. More

by WILLIAM.CHERRY916 Verified Customer Verified Customer

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I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) it terrible and there is no positive ending in sight. We bought all warranties, but they are worthless. I recommend you buy a Toyota or an Infiniti. Also, if you have a Honda just prepare to pay for every other oil change yourself. There is a big game going on with oil changes to create faster obsolescence and Longterm problems. At least Toyota and Infiniti are just across the street. More

by wesrdavis Verified Customer Verified Customer

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My 2 Star Review is 100% based on my experience that I had with Sean Hoopes, Service Director @ Showcase Honda. Sean could use some training around customer experience management and empathy. Imagine I ma had with Sean Hoopes, Service Director @ Showcase Honda. Sean could use some training around customer experience management and empathy. Imagine I make an appointment on the website and I drive about 30 minutes, wait about an hour only to be told that they can't get me in. Kevin, the Service Advisor was working hard to do what he could to get me in and I do believe he tried his best with no avail. When Kevin told me that he couldn't get me in (even though I was able to successfully schedule an appointment on the website), I asked to speak with a manager. This is where Sean Hoopes comes over and proceeds to completely fail on customer experience and empathy. I explain to Sean that I made an appointment on the website for 3pm, that I am a very loyal customer (drive 30 minutes to get to Showcase based on loyalty) and that in between my scheduled 3pm appointment time and the 6pm close time that I was at least hoping to have the vehicle diagnosed. At the time that I was having the conversation with Sean it was around 4:30 - so we still had more time before closing time. Rather than Sean attempt to listen to understand, to listen to understand the customer situation, to have empathy and appreciation for the customer, Sean goes into corporate square manager mode and tells me that they can't get me in, that they need more time to diagnose. I proceeded to remind Sean that I am a very loyal customer and that I drove about 30 minutes to get there and then ask again if they could at least diagnose the vehicle - his corporate square manager lack of empathy response was "no, sorry". I then respond with ok, I guess loyalty doesn't mean anything I will take my business elsewhere. He then responds in his corporate square manager lack of empathy response: "If we have been making you happy for this long, I trust that one minor mishap will not ruin the relationship" . This response didn't provide any comfort, if anything it made me more disappointed. I then drive away and go to another big Honda Dealership the next day. At this dealership - they were able to diagnose my vehicle in 2 hours and because they did not have the part on hand they gave me a loaner vehicle free of charge while they take their time to fix my vehicle. This experience that I had with the 2nd Dealership is exactly what Sean should have done. Sean could have (if he was leading with a customer first approach and empathy) told me the customer - we appreciate your business and because we value your business and because we are not able to get you in today, we will keep your vehicle and provide you with a free loaner vehicle while your car is being fixed. Recommendation to senior leadership for Sean: make sure that managers and directors are always leading with a customer first and empathy approach. Think about how the customer feels and based on how the customer feels determine the best course of action. If you are the customer does this best course of action feel good? If the honest answer is hey if I was the customer and the dealership told me X, and X is not doing everything I can for a fantastic customer experience and or if I am the customer and I am being told X then maybe we need to change course. Showcase Honda: you lost my business forever! Please make sure to get Sean Hoopes, and any/all managers and directors training so that it is all about customer first and customer empathy! More

by BFERRENTINO Verified Customer Verified Customer

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Check in was a breeze and friendly and the repair was done perfectly would recommend anyone with a Honda to try showcase there friendly done perfectly would recommend anyone with a Honda to try showcase there friendly More

by MATTMAZUR1960 Verified Customer Verified Customer

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Not even a single pleasing service experience I gave a very good rating to this dealership 2 years ago when I purchased my car. But thats all it is. I should admit that I had been convinced that t I gave a very good rating to this dealership 2 years ago when I purchased my car. But thats all it is. I should admit that I had been convinced that this dealership is a good place, because the dealership salesmen keep following up on me and show care towards my car till they got me write this rating. Yes this was a demand from the dealership that I give a 5 rating in Google and Yelp Reviews for a free oil change service !! Sooner I realized this is the worst place for you to buy your car or service it. Every time I call in for a service someone picks up and confirms an appointment but when I drive my car in, they will say there is no appointment booked for me and I have to wait for hours to get my Car serviced, and they wouldn't give me a ride back home as my home is 5.5 miles away from the showroom, and they would give you a ride only if its within 5 miles (which is ridiculous by the way). Will share my recent experience with this dealership, I honestly take my car to this showroom only because they gave a 3 year free zaktek recoat every 6 months. I have had enough bad experiences with this showroom, and this is the only reason I still go over there. Their policy says that you should wash your car thoroughly before you take it to zaktek as they would not wash your car and any dirt on the car will be permanent if they apply zaktek on it. Keeping it a practice I hand wash my car every single time including my last visit, where they had to keep the car for 1 full day as their service guy - Michael Connor had no clue on how much time the works to be done on the car would take. After the full day service, by day end I was given my car to pick up, and I took the car drove home and got down and noticed a dent in the car which these service guys put on my car. It was not before when I took the car because i know each and every piece of scratch on car as I hand wash it thoroughly. I took a couple of photos and sent it to the service guy the same day reporting that its a dent that they created and should fix for me. The next day when I called up he said they feel sorry and will fix that for me, and when I tried to schedule my appointment he said he is not working over that Saturday and asked me to schedule the next Saturday (because Saturdays are my preferred days that would work for me) The second Saturday when I called up he said the body shop is closed on all Saturdays and I should bring my car on a week day. Last week being a busy week I took the car today and Michael says he will take care of it and I left my car whole day 8-5 at the dealership. When i get back at 5, he brings in his manager Sean Hoopes, who is defending that the dent could have never happened in their service. He is so rude and just doesn't care about what you say, but he keeps saying what he says, and is very shameless to say that he doesn't take responsibility of your car when you leave in that dealership for service !! So beware of this, its coming a service manager, that he is not responsible for your cars, and so this shows they can just break your car into pieces and defend that their people didn't do it, and that is how car could have been when you leave it there. Basically he is not ready to listen to me and just wants to talk what he wants to talk. Thinking he is the only smart man who knows about cars, he starts explaining how such a dent could have been created and what are his proofs that he is not responsible for it, (by the way his justifications are hilarious and stupid). I have had problem with my GPS which doesn't work as per the given manual which I had taken to the same dealership atleast 8-9 times in the first 6 months where no one has any knowledge about it and just says, thats how it will work in your honda. But now for this dent, which these guys left on my car, their Service manager starts giving technical explanations on what is the force and angle that an non metallic object should have hit the car to leave such a mark there, and amount of scraps on the paint and the effects of the force on the car (?@#!!#$%#%$!#) 1. Michael Connor has no sense of letting me know this is how they will make their decisions upfront on my calls to him when I schedule my appointment. 2. He was not even having the courtesy to let me know that the body shops timing and service centre timings are important in the first place when I try to schedule my appointment 3. He doesn't have the courtesy to call me and let me know once he knows that they are not going to fix the dent for me, and give me options on how much they would charge if they have to do it, and if I wish to do it 4. Sean Hoopes has no care about what you say and comes to a talk or discussion as if he is hearing about this for the first time but has already made up his mind on how he is going to save his a** 5. Even after you argue for minutes he doesn't have the sense to accept the mistake and try to resolve it, which is the primary goal for customer service. So, today would be my last visit to this dealership, I have had enough with these ridiculous bunch of people just being silly for my free zaktek coating, when I can get better wax coating for few bucks outside. I guess Warren Buffett, did a mistake buying this dealership... More

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