Sean Bradford | Page 16

Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1 Verified Customer Verified Customer

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I had an appointment on a Wednesday at 7:15am and my truck didn't get diagnosed until 4-4:30 pm that day. After the diagnosis, the team did well to get my truck finished in a reasonable timeframe. I a truck didn't get diagnosed until 4-4:30 pm that day. After the diagnosis, the team did well to get my truck finished in a reasonable timeframe. I also had 4 new tires installed. My rating isn't 5 starts because of the time it took to get my truck looked at and also, after tire installation, 3 of the 4 tires have white lettering and the 4th tire does not. Either the tire got installed backwards from the other 3 or they aren't all the same tire. I did not call the dealership because I cannot afford to have my truck back in for service to fix it. The team reached out to me and made this right. They drove to my work and picked up my truck to fix the tire installation issue. They washed my truck and put gas in it and brought it back to me at work. The follow up service on this was outstanding. Eli was pleasant to talk to when swapping out the truck. Thank you for your great response! More

by Brownta24 Verified Customer Verified Customer

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Outstanding experience working with Tim to purchase my F150 Lariat. Tim communicated well and answered all my questions quickly. Tim made the process easy and efficient. I also want to thank Angela for F150 Lariat. Tim communicated well and answered all my questions quickly. Tim made the process easy and efficient. I also want to thank Angela for walking through the finance paperwork with efficiency. Klaben Ford is the best dealer in Ohio no doubt!! More

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Great dealership went out of there way to help and provided excellent service .Thank you . provided excellent service .Thank you . More

by jrblakney Verified Customer Verified Customer

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Sean Bradford, Kim Wolfram, Joe French, & the rest of the service team resolved a minor issue over, above, & beyond my expectations. My car was driven back to me in spiffed up, detailed condition after it wa service team resolved a minor issue over, above, & beyond my expectations. My car was driven back to me in spiffed up, detailed condition after it was serviced with "the works". Klaben kept its word in this event, which is an important business attribute. I would this time grant more than 5 stars, if possible. Thank you, Klaben associates, for keeping me a believer. More

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FANTASTIC service as always ~ We only schedule with Kim Wolfram, as she is the best ~ she is the only reason we continue our ford services at Klaben ~ She always does everything she can to assist the custo Wolfram, as she is the best ~ she is the only reason we continue our ford services at Klaben ~ She always does everything she can to assist the customers ~ Excellent customer service skills and Extremely knowledgeable. 20 plus year Klaben customer!! More

by JDAVIS8176 Verified Customer Verified Customer

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Although rating the people above topnotch, I must say the ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodat ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodating and friendly. We have dealt with the sales team, service team and Quicklane across the street. Can't say enough about this dealership-they make you feel like family. You will not be disappointed. More

by bstrig Verified Customer Verified Customer

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Kim from Service came to my rescue, when returning from a week-long business trip, I uncovered a horrid odor in my car. Having a 3-hour trip scheduled the next day, she helped me secure a rental vehicle and week-long business trip, I uncovered a horrid odor in my car. Having a 3-hour trip scheduled the next day, she helped me secure a rental vehicle and got my car in the queue for inspection. Hope they have a strong stomach! Thank you so much, Kim and Sean! More

by Btitus Verified Customer Verified Customer

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I have been using Klaben Ford for over 40 years. Joe French did a wonderful job from start to finish with my latest service visit. I would highly recommend the dealer & my service rep. to anyone who Joe French did a wonderful job from start to finish with my latest service visit. I would highly recommend the dealer & my service rep. to anyone who wants quality service on their vehicle. Sean Bradford also did an outside job as well! Thank you both. More

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My overall experience was great I highly recommend klaben to family and friends for all their needs to family and friends for all their needs More

by jgape Verified Customer Verified Customer

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