Sean Bradford

Had a great experience. Jorge Ramirez was the best financial advisor alongside with Alejandro Sicilia my sales guy Jorge Ramirez was the best financial advisor alongside with Alejandro Sicilia my sales guy More

by ELVIN Araujo Verified Customer Verified Customer

Report | Print

I purchased a vehicle from this dealership in October 2020. In February 2025, I traded it in at another dealership and was informed that I was entitled to a refund for the GAP insurance and extended warr 2020. In February 2025, I traded it in at another dealership and was informed that I was entitled to a refund for the GAP insurance and extended warranty I had purchased through Acura of Pembroke Pines. Once I received my proof of payoff from the bank, I contacted the dealership to begin the cancellation process. I was initially told I needed to come in and sign paperwork. When I arrived, I met with Sean Bradford, who told me I did not need to sign anything and that I could simply email him my proof of payoff. He stated he would handle everything and that I would receive a refund check. He also claimed he could not see any details regarding the refund amount at that time. I emailed him the requested documentation and asked for confirmation that it was received and submitted. I never received confirmation. I followed up in August and again received no response. In December, after speaking with another employee who connected me back to Sean, I finally received a call. At that time, Sean told me the paperwork had been submitted and that I was not owed any refund — which directly contradicted what both the dealership where I purchased my new vehicle and my financing bank had told me. Both confirmed I was in fact owed a refund. Still feeling uneasy, I escalated the issue and spoke with Jose Morell, Sean’s supervisor. Jose asked me to come in and sign the cancellation paperwork — which I did that same day. Upon reviewing the account, he discovered that no cancellation paperwork had ever been submitted. As a result, the extended warranty had expired in October 2025 and the GAP coverage was still active. He explained cancellations can only be backdated 180 days. Jose advised me to contact Jim Moran & Associates directly. After calling them three separate times, I was informed that they also cannot process refunds beyond the 180-day window and confirmed I am owed at least $600. I relayed this information back to Jose. While he initially seemed willing to help, I have not received any follow-up despite multiple calls and texts requesting an update. Sean later claimed he had submitted the paperwork and even showed it to Jose, yet when I asked for a copy, he said he did not have one. This contradicts his previous statement and raises serious concerns about how this matter was handled. As someone who has not purchased many vehicles and is relatively new to this process, I relied on the dealership’s guidance and trusted that I was being given accurate information. Instead, I was given conflicting statements and no follow-through, which ultimately cost me money. It is disappointing to feel that my lack of experience in this area made it easier for them to take advantage of me. I was naive enough to believe they had my best interest at heart. This situation could have been resolved months ago had the paperwork been submitted when I first provided the payoff documentation. Instead, I have been given conflicting information, no follow-through, and no accountability. I am simply asking for the refund I am contractually owed. This experience has been extremely disappointing and frustrating. More

by Kim Verified Customer Verified Customer

Report | Print

Amazing experience overall! The entire team was great and got me in a new vehicle in record time! The entire team was great and got me in a new vehicle in record time! More

by eborges000 Verified Customer Verified Customer

Report | Print

Thanks Marco for all your professional, personable, patient, kind, and accurate customer service!!! Ali the best to you and all customers experiences are enchanced by experiences like getting service w patient, kind, and accurate customer service!!! Ali the best to you and all customers experiences are enchanced by experiences like getting service with you. These good services encourage us to come back! More

Report | Print

Amazing experience. The staff was very helpful and knowledgeable - not only about the Acura we purchased, but about my Lexus that we traded in! We got a great price on a The staff was very helpful and knowledgeable - not only about the Acura we purchased, but about my Lexus that we traded in! We got a great price on a great car. The Acura MDX exceeded my expectations. And Scott, the manager, is such a nice guy. I love the car! More

by jeanninelaniado Verified Customer Verified Customer

Report | Print

Our experience with Acura of Pembroke Pines couldn’t be happier! The entire process is smooth, transparent and stress-free. A huge shoutout to Mike Duggan and Ryan Reeves for being patient and knowledgable happier! The entire process is smooth, transparent and stress-free. A huge shoutout to Mike Duggan and Ryan Reeves for being patient and knowledgable! More

by Lorenz Go Verified Customer Verified Customer

Report | Print

We bought our son a new Acura Integra 2025. Good price and friendly service. Would recommend. Good price and friendly service. Would recommend. More

by mzeltsman Verified Customer Verified Customer

Report | Print

Amazing staff! They helped me pick out my dream car. I wouldn’t recommend going to any other Acura dealership. Ask for Nigel!! They helped me pick out my dream car. I wouldn’t recommend going to any other Acura dealership. Ask for Nigel!! More

by sElhadary25 Verified Customer Verified Customer

Report | Print

The client service is phenomenal and the team really makes you feel that they care to help you and your family get the deal that you deserve. makes you feel that they care to help you and your family get the deal that you deserve. More

by sebasperez27 Verified Customer Verified Customer

Report | Print

Roberto was great. Scott was awesome. Transaction was fast. I would recommend this dealer without any reservation. Scott was awesome. Transaction was fast. I would recommend this dealer without any reservation. More

Report | Print