Scott Waller

Great service once again with repeat vehicle purchase. Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully ta Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully taken care of. Repeat customer and very pleased with our experience with Zeigler. We will definitely be back for more of our automotive service needs in the future More

Report | Print

My first visit to Zeigler took just over 30 minutes…I set expectations as soon as I walked in the door to wrap up a sale in 30 minutes…initially I’m not sure that Noah(Tyler) thought I was serious but after expectations as soon as I walked in the door to wrap up a sale in 30 minutes…initially I’m not sure that Noah(Tyler) thought I was serious but after a few questions and a review of my needs in a vehicle and a consultation with Scott(Waller) we got on the same page and wrapped up negotiations…I put down my deposit and set an appointment to return for the paperwork the following day…I met with Marcin(Dabrowsky) the following day and thirty-ish minutes later I drove off the lot with a new lease…5 Stars for service…5 Stars for execution…5 Stars for value Thanks to the staff for making my visit as painless as possible More

Report | Print

I recently brought my vehicle in for service at this dealership and was highly impressed with the level of care and professionalism. Ed, the service manager, is clearly committed to excellence and is do dealership and was highly impressed with the level of care and professionalism. Ed, the service manager, is clearly committed to excellence and is doing an outstanding job guiding and training the service advisors. The entire experience was smooth and efficient. Thank you, Zeigler Hyundai, for your exceptional service. More

by HA0 Verified Customer Verified Customer

Report | Print

I previously left an overwhelmingly negative review but have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to ha have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to harm them or their careers. I hope this feedback helps improve processes for the staff and future customers at Zeigler. I negotiated a new 2025 Tucson for my parents, who dislike dealership interactions. From the start, I made it clear that they hadn't decided on a payment method, and I wanted a firm price independent of how they would pay. This way, I could present them with the offer and then we would discuss options. I documented this in texts and followed a script I wrote to ensure I covered all of this in my conversations. We settled on a price and I brought my parents into the dealership to test drive and place an order. When we visited the dealership, we found that the sales person we talked with initially and made an appointment with was not there but someone else could help us. We then worked with Sean. The price he provided differed from what we had discussed over the phone, but since he hadn’t been part of the earlier discussions, I don’t hold that against him. I made sure to reiterate what I had told the others over the phone including the part where my parents had not decided on payment method. When I clarified our discussions, Scott came out and confirmed the agreed-upon price, and we placed our order. The vehicle was estimated to arrive in November but did not arrive until March, but I understand manufacturing delays happen. The night before pickup, Sean mentioned a $2,250 Hyundai financing incentive. Naturally, we expected this to reduce our previously agreed-upon price if we financed. My parents had initially planned on paying cash at this point but I discussed how this could help them out financially and also explained how this could help the dealership who had been very helpful thus far. However, when we arrived to the dealership, we were first told an additional package had been added—raising the price by ~$1,500—which we had to request be removed. Then, we were informed the $2,250 incentive would only get us to the previously agreed price and we HAD to finance to get there, contradicting prior discussions where we had talked about being able to pay cash at the price. We were disappointed by this, but it was especially disappointing when Scott's response felt like a "Sure, the sales people told you that you could pay both ways but I never said that- so GOTCHA". I had been transparent throughout with the hope of making this an easy process for my parents, but instead, they had to spend hours at the dealership sorting out unexpected changes. What started as a positive experience with Zeigler, and our hopes of making this our permanent dealership, turned frustrating, and because of this, we are not planning on returning for our future purchases. More

Report | Print

Myles is amazing. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. They were able to get me the specific color and trim that I wanted very quickly. Couldn’t recommend them more. Thank you Myles More

Report | Print

They gave me no hassle regarding replacing the seat. They tried twice and could not remove the stain. They tried twice and could not remove the stain. More

by timothy.konz Verified Customer Verified Customer

Report | Print

Love the experience Wish we were close to Racine Isaiah was a big help Thanks Racine Isaiah was a big help Thanks More

by fredgkron Verified Customer Verified Customer

Report | Print

Great service, very accomodating. . My husband and I were very happy with the car we purchased. . My husband and I were very happy with the car we purchased. More

by ghora Verified Customer Verified Customer

Report | Print

Very nice people, professional and clean environment. I really appreciated that they took the time time understand what I wanted within a car and loan. I really appreciated that they took the time time understand what I wanted within a car and loan. More

by Becca Verified Customer Verified Customer

Report | Print

We came into this dealership after seeing a car online that we were extremely interested in. After the test drive, we were ready to buy. When talking price with our sales guy, we found out that the car ha that we were extremely interested in. After the test drive, we were ready to buy. When talking price with our sales guy, we found out that the car had gone up $8,000 online since when we looked last night. The sales manager Scott Waller came to talk to us and said he would make some calls because an error had been made. When he came back, he mumbled a story about not being worried about selling the car and that “it’s like a sale at Best Buy and it’s over now” which contradicted what he previously said. He told us that if we had been watching the price online we should have come in sooner if we really wanted. When we stated that we had just had a baby, he interrupted and said that he understood but we were unrealistic with our budget and price points. The pre-approved loan we had with us said otherwise. Instead of taking accountability for the mistake and trying to find a solution, Scott found a way to blame everyone else, including us as the customer. He never once talked to us about cars on the lot that were similar to what we were looking for. Due to his demeaning manner, we walked away without purchasing a vehicle. Do not purchase from this manager. More

Report | Print