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Scott Thompson
Scott Thompson at MINI of St Louis

Scott Thompson | Page 2

Service Manager

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
139 Reviews
4.9

139 Reviews

Write a Review

139 Reviews of Scott Thompson

February 27, 2026

Dealership Rating
Employee Rating

In and out with no problems! Received. A video of my car and what was needed. Excellent! More

by Judy DeMoisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

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May 23, 2026

MINI of St Louis responded

Thank you for the great service review. We appreciate your business very much!

February 23, 2026

Dealership Rating
Employee Rating

Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

Print
Jun 29, 2026

MINI of St Louis responded

Wow, thank you for the fantastic review! We're absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has a n exceptional experience. Erica and John is truly an asset to our team, and we'll be sure to pass along your feedback.

February 18, 2026

Dealership Rating
Employee Rating

Customer since 2012. Four Minis purchased. All service work / repairs performed at this dealer. Have also purchased Extended Warranties. More

by tombraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells , Zach Folkerts

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Jun 29, 2026

MINI of St Louis responded

Tom, your continued support and the kind words you've shared in this review means the world to us. We're truly honored to have you as a valued customer. Thank you for consistently choosing us and taking the time to leave such positive feedback. You're always welcome here.

February 11, 2026

Dealership Rating
Employee Rating

Great service and staff, welcoming and friendly people, , great dealership, not to mention quality vehicles More

by fromafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

Print
Jun 29, 2026

MINI of St Louis responded

Thank you for the 5 - star review! We are happy to be of service and look forward to the next visit, take care!

January 31, 2026

Dealership Rating
Employee Rating

Everyone was nice to work with. Erica was our service advisor and kept us posted. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Eric Wright, Steve Pfeiffer, Erica Wells

Print
Feb 10, 2026

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that you have a great service visit and that Erica kept you updated throughout the whole process! Thank you for choosing MINI of St. Louis! :)

January 17, 2026

Dealership Rating
Employee Rating

Always very friendly and helpful. Bill tries to find me the mini that will provide smiles for miles More

by tessiehubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Erica Wells , Brian

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Feb 10, 2026

MINI of St Louis responded

Thank you for the kind words! We’re glad to hear you always have a friendly and helpful experience, and that Bill goes the extra mile to find the MINI that delivers smiles for miles. We truly appreciate your trust and look forward to assisting you again!

January 14, 2026

Dealership Rating
Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , Spencer Holt

Print
Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

January 13, 2026

Dealership Rating
Employee Rating

Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , The gentleman who washed and turned my car over to me. Very nice and courteous.

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Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We’re glad to hear you enjoyed the easygoing experience and found the inspection video and updates helpful. We truly appreciate your trust. We look forward to seeing you again!

January 07, 2026

Dealership Rating
Employee Rating

Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , Brian Jernigan

Print
Jan 16, 2026

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

December 30, 2025

Dealership Rating
Employee Rating

Steve and his crew are ALWAYS wonderful. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. More

by Mini Lover Cate
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

Print
Jan 02, 2026

MINI of St Louis responded

Thank you so much for the wonderful review! We’re thrilled to hear that Steve and our service team consistently take great care of you. Knowing that our service department is a key reason you’re on your third MINI truly means a lot to us. We appreciate your loyalty and look forward to keeping you smiling behind the wheel for many more miles. :)

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