Scott McLaughlin
Scott McLaughlin at Mercedes-Benz of Silver Spring
Refer Me

Scott McLaughlin

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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5.0
8 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

15 yrs, 11 mos

Languages Spoken

English English

5.0

8 Reviews

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8 Reviews of Scott McLaughlin

February 21, 2025

Dealership Rating
Employee Rating

Scott McLaughlin was my service advisor and he was absolutely awesome. He ensured I was informed timely, he was able to answer my questions, and provided me with recommendations and a plan for additi More

by Donna Burnette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating!

December 19, 2024

Dealership Rating
Employee Rating

Entire staff professional pleasant and let you know that you are in capable hands. Outstanding service. More

by Tika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2024

Mercedes-Benz of Silver Spring responded

Hi Tika, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 12, 2024

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Outstanding service and customer service They serve with excellence. Open for questions. Great attitude when it’s comes to taking with it’s customers More

by fingerprint1228
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 14, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2024

Dealership Rating
Employee Rating

Chevist my Sales Consultant was excellent. He is a true professional and made what could have been a stressful and complicated experience a good experience. Cannot say enough about how awesome More

by JJIII
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Son, Brad Fischer, Chevist Mitchell , I believe my Service Representative is Scott and he deserves 5 stars

Nov 05, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Nov 06, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 27, 2024

Dealership Rating
Employee Rating

Excellent service and top quality wrk. Kept me advised of progress. Price was acceptable for work done More

by ChillyWillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Juan Ayala, Jonas Hernandez, Steve Wyatt

Sep 30, 2024

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2024

Dealership Rating
Employee Rating

Scott McLaughlin was the service agent for my 2010 GLK 350 SUV. He was very professional and competent in assuring me that my car will be taken care of. He kept be informed with what was being done and ev More

by teach820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

January 19, 2024

Dealership Rating
Employee Rating

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Juan Ayala, Jonas Hernandez, Steve Wyatt, Tom Rodkey

Jan 20, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2023

Dealership Rating
Employee Rating

Darrell and his team made getting my vehicle serviced effortless. Thank you for your efficiency and excellent customer service!!! See you in 10000 miles! 😁 More

by Tizita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Adam Rew , Loaner team!

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