Scott Kimbrough

I was greeted at the door by friendly, professional staff who answered all questions and took great care of me. Dealership is clean inside and out. This is our 5th Hyundai and 3rd dealership and was the mo who answered all questions and took great care of me. Dealership is clean inside and out. This is our 5th Hyundai and 3rd dealership and was the most pleasant buying experience yet. More

by koufer Verified Customer Verified Customer

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Big Star Hyundai was very helpful And efficient at meeting my needs and expectations for my purchase. meeting my needs and expectations for my purchase. More

by heathercrum1 Verified Customer Verified Customer

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This is not the route that I wanted to take, but after purchasing a 2019 Range Rover from Big Star Hyndai in Friendswood, Texas October 26, 2022, the management has left me no choice but to seek legal act purchasing a 2019 Range Rover from Big Star Hyndai in Friendswood, Texas October 26, 2022, the management has left me no choice but to seek legal action and warn other customers to avoid this place at all costs due to their lack of ethical integrity. Here is my story. On October 26, 2022 I purchased a Range Rover, from BIG STAR, but I was told before I could take the vehicle home they would have to do a few things to it first because they sold it to me without running any diagnostic/service tests. They initially said that the only things that needed to be done were a few exterior issues such as, get a new bumper, fix some exterior scratches, and put new tires. Which I was completely good with. Before signing the contract, I asked them about the cars history and they told me it was in good standing and that it would be finished by Friday or latest the following Monday on 10/31. This made me feel good about the deal so I proceeded with the signing. On 10/31, I called the sales guy and I was informed it was still not ready and to give them just a couple more days. On Friday, 11/4, I reached out to see if it was ready and I was informed again, it was not ready. On Saturday, 11/05, I decided to go into the dealership and I asked to speak with a manager to see what the hold up was. He informed me that it would definitely be ready Monday, 11/7, and I could come by and pick it up then. I asked him why it was taking so long and if there was other issues going on with the actual computer diagnostics. He assured me it was absolutely fine that they were just waiting on the service department to finish the exterior repairs. Monday, 11/7, they finally called me and told me it was ready and to pick it up around 1230PM. I showed up at the dealership at 1PM and again I was told that it was still not ready and to come back later that afternoon. I left the dealership and finally, when i showed back up later that day they told me it was ready. They pulled the car up and to my surprise it was in worse condition than when I first saw it at signing. -The scratches that were supposed to be fixed were still there, -The lettering (RANGE ROVER) on the vehicle were crooked and uneven -There were new scratches by the lettering where I guess they took them off to exchange and put them back on crooked and unaligned. -The bumper was still missing as well. -When I looked inside the Range it was completely dirty, no cleaning was done -Started the engine and there was a battery light that came on. I asked to speak to the manager again and Juan came out. I walked him through the issues and he didn’t seem to care and just told the sales guy to put the car back into the service department. There was no apology, just a lackadaisical attitude. Not once did he assure that I would be taken care of. -I called and asked to speak to our sales guy and he was super apologetic. He informed me that they were going to send it to Range Rover service instead of keeping it at BIG Star because they could only do so much and it needed the actual Range specialists. That threw up major concerns for me because I was never informed the vehicle had other maintenance issues. -I told him I would really like to get out of the deal because the issues that it is now having, and how long it has taken was not part of the deal and I’ve been without this car for almost a month now. I explained to him that the first car payment is due and I haven’t even had it in my possession for more than a day. Please reach out to the GM and inform him of my concerns with this vehicle. Surely he can find a solution. -Then when he got General Manager ,Scott, got involved this is what he stated, “He’s asking if we could at least get the car back from Range and we all take one last look at it before we make that last decision. If y’all are completely out then ok.” I told him ok, I will wait and see if all repairs have been made, make sure there are no maintenance lights that come on, and if its in good condition with diagnostic report once we get it back then ok. Wednesday, 11/16 , I was told it was finally sent in to Range Rover and they were looking it over and that it would be ready 11/23 at the latest. 11/22, I called and spoke to the manager. I asked him to please find a solution on the car payment that was due. He said no, that I am under contract and there is noting we can do. I asked him again if we could please find a solution. Juan, was the manager I spoke with and he was unwilling to care or find any solution. 11/30, Over a month and STILL NO CAR. 12/8 Still do not have my car and was told by Big Star service department that Range Rover was apparently still trying to fix the repairs. Wednesday, 12/14, I was told everything was done just waiting for Range rover to send it back to BIG STAR. On Friday, 12/16, we were told that Big Star had the car back in their possession, but they needed to still do their touch ups! 12/19- Still no car because its not finished 12/22- Still no car. So I called and they said they were still waiting on the letters to come in. I told them I was coming to get the car and that they could call me when the letters arrive and I’ll bring it back in once they’re there. I drove off the lot with the car. almost two months later 12/24 - This would be approximately the second day i would have the car and THE CAR WAS NOT STARTING. 12/24- Called sales guy and let him know the car isn’t starting and that i will be in to speak with GM after the holidays 12/28, My fiancé and I went into Big Star to speak with the GM. I brought up to him about getting us out of this deal since that is what he said he could do, and he literally said he will not get us out of this LEMON that he sold us. Told us to go ahead and take it in to Range Rover and that he was washing his hands of the situation. 12/29- I asked the GM Scott to send me all the reports and my contract information on the car because that is my legal right to have and he refused. He said, “I should have my attorney reach out to their attorney.” I told him “that is not the route I wanted to take, but that they have literally left me no other option.” 12/29, I Had to call a tow truck to get my car into Range Rover. When the tow man got there we discovered that the manual key was missing in the actual clicker. Informed BIG STAR again and still no response. 12/29, I finally got the car into Range Rover service department and they gave me a full report on the car and everything they had to fix. There were computer issues going on with the car along with other maintenance issues and none of this was told to us by Big Star. Big Star lacks ethical integrity and consumers need to know the truth behind them being ok with selling lemons to customers. More

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Was told a firm price over the phone 3 times, confirmed 3 times (I have my own finance), 1.5 hr drive and 10 minutes later I was texted by the salesman with a different price!!! Went inside, with a different times (I have my own finance), 1.5 hr drive and 10 minutes later I was texted by the salesman with a different price!!! Went inside, with a different salesman and he confirmed the bait and switch. Online price is a lie and I will be reporting it and leaving a review online for other buyers to beware. ONLINE SCAMS TO GET YOU THERE AND FURTHER LIES BY SALES PEOPLE TO GET YOU INSIDE!!! I AM ALSO FILING WITH THE BBB. FYI: I immediately went to another dealership and bought my $38k car. More

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DO NOT BUY FROM THESE LIARS! !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment for Nov 1st to go down there for a test drive, assured the vehicle would be in stock, When I arrived I was informed that "Hyundai Logistics" had not delivered the car, but that it would be in on Thurs. Nov 3rd. Before I went down there for my Nov 3 2pm appointment, I got a call saying the car had not arrived, suggesting an appointment for Sat 5 Nov., when they expected the arrival of the car. Unfortunately for me I arranged with my bank for a wire transfer on Nov 2 of $37,485 which was sent by my bank to theirs. Yet again they canceled my Sat 5 Nov. appointment, saying the car had not arrived, and they said it should be in within a day or two. We reset an appointment for Tues Nov 8 for me to pick up my new car. And yet again, not yet available. As a result of their inability to give me an arrival date for my already paid for car, I drove down to the dealership at 2pm that day (Tu Nov 8) to cancel my order and request the return of my payment of $37,485, either through check at that time, or return wire transfer. I waited over two hours until I was told that the comptroller, Kimberley Deraso, could not issue me a check, and that a wire transfer back into my account would be initiated on Nov 9. That afternoon Nov 8, Paul Hewitt, Sales Manager, was instrumental in trying to convince me not to cancel my purchase, offering me "additional incentives" of up to $2000 not to cancel my order. But he could not guarantee me a date of delivery for my car, so I told him no, I want my money back. I asked for proof of the wire transfer and I was told that the comptroller had left for the day, and that it would be done Wed Nov 9. I left with a Big Star Hyundai "We Owe" statement dated Nov 8 signed by a Financial Team member named Luis Delcid. To date no wire transfer has been made. Neither Luis in Finance, Paul Hewitt, Sales Manager, nor Kimberley Durarso (Comptroller) will answer my repeated calls. I am sent straight to voicemail. I am as optimistic of a timely wire transfer as I was of a timely new car delivery. UPDATE: I received a wire transfer this afternoon for $37,435 - FIFTY DOLLARS SHORT!!!!! Do not do business with these xxxxxxxx. More

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This dealership sucks I went in to purchase a car I was given the run around give them money with the promise that they would bring the car to me LIES I feel like the salesman and manger treated me like th given the run around give them money with the promise that they would bring the car to me LIES I feel like the salesman and manger treated me like this because I’m a woman and they could take advantage of me NEVER GO HERE More

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After complaining about the bait-and-switch tricks with used cars, we got a call from the General Manager, Scott Kimbrough. He apologized for what he called our "hellish" experience and agreed to sell us t used cars, we got a call from the General Manager, Scott Kimbrough. He apologized for what he called our "hellish" experience and agreed to sell us the vehicle for the advertised price. The car was removed from inventory, and I was told to come pick it up on Monday morning. However, when we went to pick up the car on Monday, nobody knew what we were talking about, and they eventually claimed that the vehicle was sold as the last deal done on Saturday night. Even as car dealerships go, these guys are the worst - just awful from top to bottom. They deserve every one of the dozens of 1-star reviews below, and you should not have anything to do with them. More

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Final Update: They made up for the confusion and didnt budge to get to the numbers we could agree on. Out of all the dealerships I went that sold Hyundai's, this is the dealership I would recommend. they budge to get to the numbers we could agree on. Out of all the dealerships I went that sold Hyundai's, this is the dealership I would recommend. they care about Customer Service especially Scott the GM Update #2 3 Stars: We came to a final conclusion & price but car isnt on the lot yet. Will update rating once everything is completed. UPDATE 3/30/21: Manager called me and they had made an error on their end and removed that car that no longer is on the lot Original Post 1 Star: READ PLEASE. If they ask you to come in without giving you info on the car (Vin or stock number) ASK FIRST. Almost went in to get a better OTD off from another dealership and I did some my research on my end to find out the Elantra they have is a SALVAGE TITLE. The audacity to not tell me is wrong and bad business. I left a voicemail for the GM. I turned the down an offer because they said they can do better. More

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This is the WORST dealership I have ever dealt with in my 30+ yrs of buying vehicle. We looked the price up online, went to see the 15’ Tahoe, they could not find the keys. Had to wait until the next day for 30+ yrs of buying vehicle. We looked the price up online, went to see the 15’ Tahoe, they could not find the keys. Had to wait until the next day for keys to be made. Made the keys, loved the truck and went inside to do the deal and they come back adding fees and raising the price almost $10k high than advertised along with putting a down payment that we never discussed. They refused to honor the advertised price stating market conditions have changed. These people are crooks and do shady business. That’s false advertising as far as I’m concerned - SONT DO BUSINESS WITH THESE PEOPLE!!! CROOKS-CROOKS-CROOKS More

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Stay far away! They will smile in your face and stab you in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where they pretend like you have to add every single extra warranty. I declined them all and we eventually agreed on the price. I finally get back to the financial manager (Jimmy Kirby) and he goes through everything very quickly. There was one warranty on the leather that he insisted was "included" in the price I'd already agreed on with the salesman, despite me questioning it. I should have looked more closely, but after 6 hours at the dealer I was exhausted (which is of course one of their tactics). When I got home, I saw that the "included" leather warranty actually tacked an additional $950 onto my loan. I immediately emailed the financial manager to point out the error and he again insisted that it was included. I pointed out the difference in price from what I had agreed to with the salesman and at that point he admitted it was a "misunderstanding" and had me sign a cancellation form and said that the refund would be applied to my account in about 60 days. Now we are almost 4 months out and no refund has been applied and no one will answer my calls or emails. I have tried to get in contact with the financial manager, the general manager and the general customer service email to get a status update with zero response. Would not recommend this dealer to anyone. UPDATE: A couple weeks after posting this review on Google, I received a call from their Customer Relations Manager, Deedee. Guess they didn't like the bad press. She refers me to their Finance Director, Shane, who does not respond. For a month, I go round and round with Deedee as she tries to find someone who can help. At one point I was told that there was nothing to cancel (then why did I sign a cancellation form?) and eventually was routed back to Jimmy who leaves me a voicemail saying they can't honor the cancellation because I "agreed to the price." I mean, I also agreed to/signed the cancellation, but whatever. It's clear to me that the entire thing was a scam. If the price was truly set in stone, they could have said that back in January when I asked to cancel or at any point in the 5 months after that as I tried to follow up rather than being cowards and wasting my time. It's terrible customer service and just a really awful way to treat people in general. More

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