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438 Reviews of Scott Holtz
Verified Customer
September 27, 2025
First of all their appointments are too late. Usually over 10 days. Second of all their accuracy to repairs and fixing the problems are really very bad. Third of all they hold cars for long time Usually over 10 days. Second of all their accuracy to repairs and fixing the problems are really very bad. Third of all they hold cars for long time for small issues. For example they hold my car with appointment around 10 hours for tire rotation. At end I can say their customer service is horrible More
by aryankamran
Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Chris Hollowell, Tom Martin , Chris at service shop
September 27, 2025
Great service, I got work done on my car and was provided a nice loner while it was being completed. Appreciate the quickness and great work! a nice loner while it was being completed. Appreciate the quickness and great work! More
by ALEA95
Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Tom Martin
September 22, 2025
Great deal and good customer services. Positive attitude and very flexible on your request. They really want to make you happy. Positive attitude and very flexible on your request. They really want to make you happy. More
by MEHDIGH110
Other Employees Tagged: Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell
September 21, 2025
I arrived for my first oil change. I pulled up in what I thought was the line and I was not greeted nor did I know if I should wait in my care or not. So I went inside there was two gu I pulled up in what I thought was the line and I was not greeted nor did I know if I should wait in my care or not. So I went inside there was two guys sitting at the service descended on there phones, I was not greated. Then one of the guys calls someone behind me in the order in which we walked in. Instead of saying whos next, hi we’ll be right with you. This type of service is unacceptable to me. Not that I need to tell you your job but I guess I should point out to you that follow up service is key to return customers. You should visit Kearny Mesa Ford service line. They for one have great service. They employ a couple of people with IPads that check in customers as they arrive to service. What’s the point of a schedule or making appointments. Stop relying on the customer to do your job. Strive to be the best and not the best service and not the best at sales. Don’t forget that word of mouth travels very fast and very far. Should this type of service happen to me again I will be more vocally outspoken. More
by duaneborad317
September 19, 2025
I been a loyal customer for 7 years, I like it, Juan my service writer was good got me out on time. service writer was good got me out on time. More
by JAIME1913
Other Employees Tagged: Junior Bernal
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