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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 2

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
138 Reviews

Dealership Experience

5 yrs, 4 mos

4.4

138 Reviews

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138 Reviews of Sarena Hansen

May 04, 2026

Dealership Rating
Employee Rating

I'm always pleased with the service that I receive from the staff. Sarena always keeps me updated and is very pleasant to work with. I had a nail in my tire and the staff fixed it for free. More

by lmstewart1227
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 04, 2026

Russ Darrow Kia of Wauwatosa responded

Delighted to hear our team had you back on the road swiftly by repairing that tire at no charge. Sarena will be happy to know you appreciated her updates and pleasant approach. We look forward to servicing your Kia again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

Everyone is always friendly, informational and gets me in and out as quickly as possible. More

by XXHK23XX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherman Thompson, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo, Alyssa Denter

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May 01, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with our service team. We’re glad to hear they provided friendly guidance and efficient care for your Kia Sorento. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 30, 2026

Dealership Rating
Employee Rating

Great place to service my vehicle the service advisor was great and very helpful and wait time was short. More

by Jr1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

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Apr 30, 2026

Russ Darrow Kia of Wauwatosa responded

We appreciate you trusting us with your Kia Telluride service and sharing a 5-star rating. We’re pleased our service advisor was helpful and that your wait was brief. Matt Kiscellus matt.kiscellus@russdarrow.com

April 29, 2026

Dealership Rating
Employee Rating

Sarena was very nice, sweet, & always helpful. This was my second time having her and she was great!! Anytime I get my car service it’s always a great experience!! More

by CIARA.MCDADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for returning for your Kia service. It’s wonderful to hear Sarena made both visits feel seamless and supportive. We look forward to assisting you at your next appointment. Matt Kiscellus matt.kiscellus@russdarrow.com

April 22, 2026

Dealership Rating
Employee Rating

Sarena was extremely helpful and kind and not judgmental. My car was serviced in a timely manner. More

by STEVENWESOLEK
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Apr 22, 2026

Russ Darrow Kia of Wauwatosa responded

We appreciate you noting that Sarena offered supportive service with genuine understanding. We’re glad your Mazda was serviced efficiently and look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

April 04, 2026

Dealership Rating
Employee Rating

Very convenient by being close to the freeway. The people are knowledgeable and friendly. It was a very fast service. More

by donovan.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo

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Apr 04, 2026

Russ Darrow Kia of Wauwatosa responded

What a pleasure to see you appreciated our location near the freeway and our knowledgeable, friendly team. It’s great to hear that your Kia Seltos received fast service. We look forward to helping with your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

March 29, 2026

Dealership Rating
Employee Rating

My car broke down and within 24hrs it was fixed. Great service and customer care. Love the videos from the technicians too. More

by jknowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Sawyer

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Mar 29, 2026

Russ Darrow Kia of Wauwatosa responded

We’re pleased your Kia was back on the road in under 24 hours after the breakdown. It’s great the technician videos kept you informed and our team’s care stood out. Thank you for your kind feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

A truly life-changing experience. I wish I needed repairs every day! I don't know what more I can say!!!!! More

by JAMESDLUGI
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 23, 2026

Russ Darrow Kia of Wauwatosa responded

James, thank you for your business and this review. We're happy to hear Serena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 14, 2026

Dealership Rating
Employee Rating

Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. More

by bionic.er0r34
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 15, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad Sarena could arrange a warranty replacement for your Kia key fob and headlamp. Please let us know if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 05, 2026

Dealership Rating
Employee Rating

My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. More

by NOEMAIL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 06, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

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