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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa
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Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.6
40 Reviews
4.6

40 Reviews

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40 Reviews of Sarena Hansen

April 20, 2025

Dealership Rating
Employee Rating

Very good service to satisfaction I Took care of all of my concerns in Mary satisfactory mannerwould recommend them to anybody More

by Greg rich 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Apr 20, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 17, 2025

Dealership Rating
Employee Rating

My experience here was really good. I came in and I was helped immediately and my car was also ready within an hour More

by Montral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernardo Solano

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Apr 17, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

April 16, 2025

Dealership Rating
Employee Rating

I only go to this dealership for my cats needs because everyone is respectful nice and knowledgeable More

by a7xkyle13
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Apr 16, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 12, 2025

Dealership Rating
Employee Rating

Outstanding service and extremely efficient at getting the guest in and out quickly and was very personable. More

by Slydajuice32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Sawyer

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Apr 12, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Techs were courteous, friendly and knowledgeable. Dealership was clean and comfortable. I would recommend Russ Darrow Kia to family and friends. More

by daleandbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti

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Apr 11, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

Good job overall by everyone involved! Appreciate the service done by everyone involved there at the location. More

by Armensaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 07, 2025

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Employee Rating

Although the wait was quite cumbersome, the staff is fantastic and I have a great deal of trust in their expertise. More

by CORKCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

Dealership Rating
Employee Rating

Don’t have much to say I didn’t have a great experience the team is great tho… More

by BARRONMYKOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaétano “Rio” Dacquisto, Matt Kiscellus

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Apr 10, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

I love the excellent customer service that all the staff provide to the customers. The service department is prompt with the repairs and oil changes. I appreciate that Russ Darrow Kia appreciates and resp More

by ERSCSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaétano “Rio” Dacquisto, STEVEN A GARNER, Lynn Seif, Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Apr 02, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

Please stop telling customers their cats are bad. It's a failing engine. No codes..no power...price 1326 code two weeks ago. Nice try. I'll be back when the engine completely fails to get a new on More

by cherylphoto
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Edward Porter, Connor Sawyer, Ajmal Taujoo

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Apr 06, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

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