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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
121 Reviews
4.4

121 Reviews

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121 Reviews of Sarena Hansen

February 21, 2026

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Employee Rating

A truly life-changing experience. I wish I needed repairs every day! I don't know what more I can say!!!!! More

by JAMESDLUGI
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 23, 2026

Russ Darrow Kia of Wauwatosa responded

James, thank you for your business and this review. We're happy to hear Serena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 14, 2026

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Employee Rating

Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. More

by bionic.er0r34
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 15, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad Sarena could arrange a warranty replacement for your Kia key fob and headlamp. Please let us know if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 05, 2026

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Employee Rating

My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. More

by NOEMAIL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2026

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Employee Rating

They were very fast and convenient by sending me photos and contacted me almost an hour later and they were very polite More

by SAL544
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Jan 19, 2026

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 09, 2026

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Employee Rating

Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe More

by cordaycrystal
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

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Employee Rating

The experience was disappointing and disturbing. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. More

by passg3
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

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Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

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Employee Rating

Again the service was top notch. Efficiently repaired my vehicle and got me back on the road. Friendly and helpful. More

by Njschloemer
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Dec 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

Sarena is consistently an amazing person to work with, she always understands how to best help More

by Screennamegoeshere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

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Dec 13, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

December 04, 2025

Dealership Rating
Employee Rating

Not the best. Looking to get out of my lease with Kia sooner than later More

by KELLYTAMILLO
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

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Dec 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Kelly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

Dec 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Kelly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

November 11, 2025

Dealership Rating
Employee Rating

Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. More

by Damien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Czaplewski, Athanasios Almouti, Connor Sawyer

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Nov 11, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

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