Sam Waddell | Page 14

I’ve been a faithful customer at Honda of Kenosha for several years however I’m not sure I’ll continue. When you bring your vehicle for diagnostics & then move forward with any needed repairs found you’r several years however I’m not sure I’ll continue. When you bring your vehicle for diagnostics & then move forward with any needed repairs found you’re charged the diagnostics fee. I’m learning just about every other shop, even dealerships, doesn’t charge that fee if you move forward with the diagnosed repair. I’ve spent thousands of dollars in maintenance & repairs on more than one occasion. When I’ve asked about any deals or coupons the reply has been, “we can’t give away the farm.” Excuse me, I’m spending a significant amount of money there & that’s the response I get. Then I’m told there’s a coupon on the website that will greatly help me out, it’s for $100 off. Well, that doesn’t greatly help me out. But anything is better than nothing. It’s frustrating I have to ask about any deals after being a faithful customer over the years. Lastly, when I presented to pay & pick up my vehicle the $100 coupon wasn’t even applied to my bill. Luckily another service associate was available at 5pm to help adjust my balance. He was extremely nice & professional in light of being the ONLY associate there at such a busy time of day. I would also like to mention dropping off my vehicle was done with ease. The service associate noticed my service light on. He didn’t just look at the letters & numbers then tell me I needed that maintenance. He looked back at my service history before making recommendations. But I received a call later from Joe who must not have looked at the service history & recommended maintenance I already had completed simply because it was illuminated on my dash. I had to tell him, I believe that was completed already. Gives the impression he only wants to sell service regardless of what is needed. More

by Rachel Verified Customer Verified Customer

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Clean staff are polite cars are great won't by a another car from No one else bought 3 cars from they no complaints car from No one else bought 3 cars from they no complaints More

by halebrotopjr2021 Verified Customer Verified Customer

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Excellent professional service. Polite customer service..Quick in and out,Didn’t like the extra charge for replacing differential break in fluid. Polite customer service..Quick in and out,Didn’t like the extra charge for replacing differential break in fluid. More

by Chuck Nelson Verified Customer Verified Customer

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Maintenance manager was courteous , and willing to answer all questions. Service was on time and everything was explained to me. all questions. Service was on time and everything was explained to me. More

by apache2829 Verified Customer Verified Customer

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Kenosha Honda does a good job, but the truly shine in the service department. Thanks, Joe. service department. Thanks, Joe. More

by pgjelsten Verified Customer Verified Customer

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Very friendly. Made repair suggestions based on mileage and/or by inspection. Didn't try to oversell service. Made repair suggestions based on mileage and/or by inspection. Didn't try to oversell service. More

by jzmari Verified Customer Verified Customer

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Very attentive, knowledgeable and professional. They kept me informed throughout the service appointment. Pleasant experience getting my vehicle serviced. They kept me informed throughout the service appointment. Pleasant experience getting my vehicle serviced. More

by warrenmorrow Verified Customer Verified Customer

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There was a time when I hardly trusted the personnel in the service department. Always trying to push "product" instead of recommending. It felt like I wouldn't get my car back in one piece. Only a coup the service department. Always trying to push "product" instead of recommending. It felt like I wouldn't get my car back in one piece. Only a couple of people made the service department "approachable". Now, it seems the business has invested in some really good talent at the service desks. Respectable, approachable, and leaving at the end of an appointment feeling taken care of. Rodney has made that type of connection. I want to be treated as a customer in need, and not feel like I'm pestering or wasting people's time coming in. Make sure this is an on-going point to be taught to all the staff at Honda of Kenosha. People will be comfortable spending their hard earned money where they feel comfortable. And trust comes from feeling comfortable. Thanks again. More

by sempersonreir Verified Customer Verified Customer

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Everyone was very nice, tried to see what is going on with vehicle and could not replicate. Just wish could. Thanks for trying with vehicle and could not replicate. Just wish could. Thanks for trying More

by jparsons30 Verified Customer Verified Customer

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All good for what they’ve had to do, time wasn’t long all good good More

by Thorgar Verified Customer Verified Customer

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