Sam Stewart
Sam Stewart at Jim Ellis Kia of Kennesaw
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Sam Stewart

Service Manager

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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3.4
137 Reviews
3.4

137 Reviews

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137 Reviews of Sam Stewart

November 20, 2024

Dealership Rating
Employee Rating

Having known the Ellis Family for years since the early 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. More

by CTROBERTS49
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Robert Billings

November 17, 2024

Dealership Rating
Employee Rating

I bought a Kia from these liars. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. More

by trandafirflorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski

November 13, 2024

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Was excellent service the employees very friendly and fast I highly recommend them to serve me More

by malachimckee11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Jim Ellis Kia of Kennesaw responded

Malachimckee11, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

November 12, 2024

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Employee Rating

Excellent customer service by all staff and I would continue torecommend your dealership to my family and friends. More

by KUMARGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Kris Musgrove , Mallory Crabb. Five*****

Nov 14, 2024

Jim Ellis Kia of Kennesaw responded

Kumarga, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 04, 2024

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Employee Rating

Great quick service. Went extremely quickly and fantastic communication from the service advisors. Great team is awesome More

by cartman61616
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Cartman61616! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 29, 2024

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Employee Rating

we walked into the dealership 10/8 a few minutes later Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we de More

by BA25LESLIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 01, 2024

Jim Ellis Kia of Kennesaw responded

Ba25leslie, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 23, 2024

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Employee Rating

Brought car in because catalytic converter was bad they said the recall was not the problem but bad gas I filled up Thursday night and Friday afternoon the converter was done 24 miles I don't think so . More

by Pnd731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 13, 2024

Jim Ellis Kia of Kennesaw responded

Pnd731, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 22, 2024

Dealership Rating
Employee Rating

First visit for service only have 3092 miles on my car. Every one was nice and helpful. They explained what they did to my car. Change the oil and Rotated the tires. More

by jackidominy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Jim Ellis Kia of Kennesaw responded

Jackidominy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 18, 2024

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Employee Rating

Awful. Told the dealership I had finished the 100K maintenance with another dealership this summer (July 2024) and requested for a check of anything that ne More

by Yellowbear142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2024

Jim Ellis Kia of Kennesaw responded

Yellowbear142, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 12, 2024

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Employee Rating

They were efficient, thorough, responsive and quick. Great service and great work. Definitely would recommend. More

by amanda@stlaborlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Amanda@stlaborlaw.com! Thanks again for the positive feedback, and we hope that you have a great day!

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