Sam Stewart

Great experience! ! Great customer service!!! Highly recommend. I will be back for all of my future service. ! Great customer service!!! Highly recommend. I will be back for all of my future service. More

by cassiopeahatch Verified Customer Verified Customer

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I appreciate them fixing the recall stuff. My tire was short on air and they didn't put any in. My tire was short on air and they didn't put any in. More

by dsrsinc Verified Customer Verified Customer

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Kind. Understanding and cooperative people who did their best to take care of our needs. Understanding and cooperative people who did their best to take care of our needs. More

by Rburdick Verified Customer Verified Customer

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The service has improved greatly so keep up the good work 2022 Kia EV 6 2022 Kia EV 6 More

by joshualonberg Verified Customer Verified Customer

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Excellent , also they does it quickly, I don't have to wait too long. Nice waiting area wait too long. Nice waiting area More

by mkpatelca Verified Customer Verified Customer

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Appointment for leaking oil pan needing a new seal and missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours wit missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours with no call back, I had to call multiple times to talk to the service advisor and service manager. I was told I'd receive calls back from both and never did. Upon my way back to the dealership to find out what was happening in person, received a text that the part would be replaced at full cost. I told the advisor and manager I was not paying as the vehicle has only been serviced at this dealership and the part was removed and never replaced. I waited in the waiting area for another 2 hours until I was informed what was going on. A simple oil pan seal and splash guard installed with 15 screws took from 7:30am when the car was dropped off to 5:00pm when I left the parking lot. Completely unprofessional and unacceptable. The only reason I'm locked into this dealership is because of the lifetime powertrain warranty! More

by CMDAMON93 Verified Customer Verified Customer

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Very disappointed in the service. It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a sta It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a status. No on calls back. I had to go to the dealership just to get to talk to a service advisor about the quote. The Service Director admitted that the dealership has had phone problems for at least 2 year but they can’t do anything to fix it More

by Technical Smurf Verified Customer Verified Customer

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It's Important to have Confidence and Peace of mind when Driving. That's Exactly what I get when My KIA Optima is serviced at Jim Ellis KIA. They had me switch to Full Synthetic a few tears back and my Opti Driving. That's Exactly what I get when My KIA Optima is serviced at Jim Ellis KIA. They had me switch to Full Synthetic a few tears back and my Optima rides better than new. More

by FREDABBOTT83 Verified Customer Verified Customer

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The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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Jahvon was awesome! very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Elli very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Ellis Kia. More

by mallorycrabb Verified Customer Verified Customer

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