Sam Stewart

Was excellent service the employees very friendly and fast I highly recommend them to serve me fast I highly recommend them to serve me More

by malachimckee11 Verified Customer Verified Customer

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Excellent customer service by all staff and I would continue torecommend your dealership to my family and friends. continue torecommend your dealership to my family and friends. More

by KUMARGA Verified Customer Verified Customer

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Great quick service. Went extremely quickly and fantastic communication from the service advisors. Great team is awesome Went extremely quickly and fantastic communication from the service advisors. Great team is awesome More

by cartman61616 Verified Customer Verified Customer

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we walked into the dealership 10/8 a few minutes later Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we de Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we decided to buy the car . we told Sheldon that we needed to know ASAP if they could match the 11,000 amount that Carmax was giving us for our RDX so if they couldnt do it ,we could run over to Carmax and get the check right a way (please note that I had explained that we have a service dog home alone and time was importance . well it took an hour for them to come back with an offer of 3,600 all they had to do was just tell us ,we had to rush over to Carmax get the check to put towards the car. we told Sheldon on tuesday since Sheldon told us that he was giving the car to his best detailer to clean the car , well when he came back the car was not accectable and all of the sudden there was sratches on the right door bottom line the car was not detailed. we told Sheldon that we would be back on 10/10 and to make sure that the car was done ,to pay and pick-up the car when he was in on 10/10 plus we wanted the copy of the front end alinement get the sratches out of the door. please note after spending 3 1/2 hours we returned 10/10 to find out that the car sat for 2 days without anything being completed now Sheldon wanted us to waite another 2 1/2 hours to get the work completed , we went out to run some errands had lunch,payed for the car and it still wasnt completed ,Sheldon stated that he was bringing the car to us . the whole sales experince so poor and sad for a jim ellis dealership to give this type sales service (we will be sending Stacey a letter concerning our experince )along with a google review no one went went over all the bells and whistles The Service Manager never called us back after leaving 2 messages than went through Joy to get the full copy of the service history to match up with the CarFax . no car manual no call back after we made an appointment concerning the passager airbag light coming on we had asked joy to get inouch with SM about a loner car since they will need to have the car for 4/5 days so we didnt go to the appointment The best part and easy was with Bryson Smith and dealing with Joy the 1st time\ please note that the SM did call us back a few days later and we did got over the Service History at that time i told hime that i wasnt happy about the whole experince . lastly we were told that the car was a dealer loner,only to find out that it was owned by someone else (that whole story was a lie ) we were never was introduce to the sale manager or anyone else it was a very unpleasant buying experience not like the outstanding sales experince that i had a week ago form Hennessey Honda when i got my Honda Ridgeline they did me right !! so it does pay to shop around to get the great type of sales experince from other dealerships please note that my wife Leslie drove to the service dept about the airbag light coming on since we never heard back from anyone it was Kris Musgrove and explained that nthe new seat covers might be causing it More

by BA25LESLIE Verified Customer Verified Customer

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Brought car in because catalytic converter was bad they said the recall was not the problem but bad gas I filled up Thursday night and Friday afternoon the converter was done 24 miles I don't think so . said the recall was not the problem but bad gas I filled up Thursday night and Friday afternoon the converter was done 24 miles I don't think so . More

by Pnd731 Verified Customer Verified Customer

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First visit for service only have 3092 miles on my car. Every one was nice and helpful. They explained what they did to my car. Change the oil and Rotated the tires. Every one was nice and helpful. They explained what they did to my car. Change the oil and Rotated the tires. More

by jackidominy Verified Customer Verified Customer

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Awful. Told the dealership I had finished the 100K maintenance with another dealership this summer (July 2024) and requested for a check of anything that ne Told the dealership I had finished the 100K maintenance with another dealership this summer (July 2024) and requested for a check of anything that needed servicing. Instead of looking at the vehicle or performing an inspection the dealership wrote up $2.3k worth of services… Including changing the spark plugs!! They were changed not even 4 months prior and anyone who looked could tell they were not original to the 2017 vehicle. Ridiculous and very scammy. This was following a discussion with the service representative that those repairs had already occurred. Cannot recommend to go anywhere else enough. Please stop throwing your money away here, go somewhere they actually look at your car!! More

by Yellowbear142 Verified Customer Verified Customer

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They were efficient, thorough, responsive and quick. Great service and great work. Definitely would recommend. Great service and great work. Definitely would recommend. More

by amanda@stlaborlaw.com Verified Customer Verified Customer

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Third visit and it still isn’t done. On the second visit, they did the work but gave it back to me inoperable. On the second visit, they did the work but gave it back to me inoperable. More

by Anon Verified Customer Verified Customer

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This was the worst experience from start to finish that I have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally picked up the car after almost FIVE months. More

by kready Verified Customer Verified Customer

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