Sam Manning

Everyone and everything was fine. I have nothing else to say.. I am done and annoyed I have nothing else to say.. I am done and annoyed More

by moc1268 Verified Customer Verified Customer

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Very helpful and friendly staff I didn’t even have to negotiate the cost of the vehicle. They were heads and tails above every other Cadillac dealership that I had gone to. negotiate the cost of the vehicle. They were heads and tails above every other Cadillac dealership that I had gone to. More

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Excellent sales and service. They were nothing but a pleasure to work with. I highly recommend this dealership! They were nothing but a pleasure to work with. I highly recommend this dealership! More

by jonathanswaxman Verified Customer Verified Customer

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Friendly and professional exemplary service. Whether looking for a new car, or going for service. Whether looking for a new car, or going for service. More

by jmtech7 Verified Customer Verified Customer

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My experience buying a car for Paul Conte was pleasant. Sam was pleasant and informative. The entire staff was helpful and knowledgeable. Sam was pleasant and informative. The entire staff was helpful and knowledgeable. More

by ncmcwatt Verified Customer Verified Customer

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Sam was very accommodating and patient with answering questions. Once again, it was a pleasure working with him . Look forward for future businesses . World Class Service! questions. Once again, it was a pleasure working with him . Look forward for future businesses . World Class Service! More

by alrivera550 Verified Customer Verified Customer

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Sam was the utmost professional and he really cared about making me happy. He is an asset to Cadillac. making me happy. He is an asset to Cadillac. More

by ofdchief08 Verified Customer Verified Customer

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Excellent service, the salesman paid attention to details. They answered all my questions with curtesy and patients. details. They answered all my questions with curtesy and patients. More

by alesacap Verified Customer Verified Customer

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Great customer service and straightforward process made my experience top-notch. I will recommend Paul Conte Cadillac to friends and family. my experience top-notch. I will recommend Paul Conte Cadillac to friends and family. More

by khloeffler Verified Customer Verified Customer

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I grew up surrounded by Cadillacs. My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked betw My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked between the seats to keep me entertained. So, when I purchased my Cadillac XT5 from Paul Conte Cadillac on Columbus Day 2022, it felt like I was honoring a family tradition. The car itself has been mostly fine. But from the beginning, dealing with Paul Conte Cadillac has been frustrating. When I initially bought the car, there were issues, and I was tempted to return it and head across the street to Land Rover. However, the dealership wooed me back with promises—price reductions, free oil changes, whatever they could do to save the sale. To their credit, they did save me money, and the service team has been helpful. But the real trouble began when I started trying to figure out what to do as my lease was coming to an end. With my lease ending in October 2024 and my financial situation tight due to my wife’s cancer diagnosis earlier this year, I reached out to explore my options for buying out the lease. Anthony in sales was great at first—he seemed compassionate and understanding. He asked me to call him on 10/8, and he’d help me with the lease buyout. I did, and followed up multiple times on 10/10, 10/11, and 10/13. Each time, I was told he was available, but I’d just get sent to voicemail, and none of my calls were returned. When I finally got through to someone else, instead of getting the help I needed, I was pushed toward setting up a test drive, despite explaining that I’m my wife’s primary caregiver and can’t risk exposing her to anything. All I wanted was to discuss the buyout options, but it felt like no one was listening. Now, I have to physically go to the dealership, putting my wife at risk, just to get answers. It’s beyond frustrating. Isn’t selling cars the whole point of a dealership? Why is it so difficult to have a conversation about buying out a lease? It’s as if, once you’re no longer an easy sale, they stop caring. If you’re considering buying your dream Cadillac from Paul Conte, remember my story. Their interest in you seems to vanish once you drive off the lot. This experience has been deeply disappointing, and I can't help but feel it tarnishes the Cadillac brand. More

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