Sam Goevert | Page 2

Shawn helped us find the car we wanted and was very thorough with answers to all our questions. Thanks for his help thorough with answers to all our questions. Thanks for his help More

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Had a great purchasing experience with Steve Hirsch at Dean Team Subaru. Prior to our scheduled appointment, Steve parked in front, side-by-side, one each of the two Forester colors my wife and I were int Dean Team Subaru. Prior to our scheduled appointment, Steve parked in front, side-by-side, one each of the two Forester colors my wife and I were interested in buying so we didn’t have to walk around the lot. He was extremely informative regarding all of the features of the vehicle prior to test driving. After finalizing the purchase, Steve again ensured we were able and ready to competently use the new technology and safety features built into the vehicle before we drove off the lot. He answered every question, and several times asked if we had any questions or concerns. Again, a great experience from start to finish. More

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Best new car purchase experience in my life; I'm 80 and have purchased more than 25 new cars. Steve in sales and Sam in finance were honest, clear, and concise. The only improvement to the process would be have purchased more than 25 new cars. Steve in sales and Sam in finance were honest, clear, and concise. The only improvement to the process would be better quality control of the final detailing of the new car before it is given to the customer. More

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My experience with Dean Team was fantastic! We received assistance promptly, and were able to test drive the vehicle I was interested in within minutes of our first conversation. After confirmi We received assistance promptly, and were able to test drive the vehicle I was interested in within minutes of our first conversation. After confirming the Outback Limited XT was the car for me, the process to trade in my current vehicle and finance the Outback was executed efficiently. While this process took quite a bit of time, it was clear throughout that the focus was on us and making sure we had a deal. I would recommend anyone to go to Deam Team, and specifically to work with Shawn. More

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We are very pleased with the people and the company in general. Steve was a very nice and pleasant person to work with, His knowledge of the vehicle and processing the sale was exceptional. general. Steve was a very nice and pleasant person to work with, His knowledge of the vehicle and processing the sale was exceptional. More

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Our buying experience with Dean Team actually began with a service appointment. We brought our 2022 Volkswagen in after a rodent chewed through some wiring. While it was being serviced, Tiffany, the Acquisi a service appointment. We brought our 2022 Volkswagen in after a rodent chewed through some wiring. While it was being serviced, Tiffany, the Acquisitions Manager, reached out to see if we'd consider trading it in. I honestly wasn't looking to buy a vehicle, but I told her she was welcome to "entice me." I'm so glad I gave her the opportunity. As we talked, we also discussed our second Volkswagen, which had built up equity. While we loved both vehicles, we were beginning to think about long-term ownership costs, especially since one would eventually belong to our young adult daughter. Tiffany really listened to what mattered most to our family and used the inventory across multiple Dean Team dealerships to find vehicles that fit our needs—not just one vehicle, but two. She even found me a vehicle I never expected to like, I was pleasantly surprised! We ended up purchasing a Hyundai and a Nissan, and we couldn't be happier with our decision. Samuel in Finance was exceptional. Buying two vehicles at the same time could have been overwhelming, but Samuel made the process smooth, organized, and stress-free. He was patient, knowledgeable, professional, and took the time to answer every question we had. Also, thank you to Peter in Sales. Peter quietly kept finding ways to help. He assisted with paperwork, helped us clean everything out of our trade-in, introduced us to the Dean Team app (which we didn't even know existed), and surprised our daughter by putting a big bow on her new car. Peter's kindness, attentiveness, and genuine desire to help did not go unnoticed. I also want to recognize Stephanie Brown, Customer Service Manager. Before our purchase was even complete, she personally reached out to make sure nothing had been missed and that we were being well taken care of. That kind of proactive follow-up says a lot about Dean Team's commitment to customer service. Finally, a shout-out to the Ballwin Volkswagen Service Department—Paul, Shannon, and Scott, also known as the "messengers," who have consistently taken outstanding care of our vehicles over the past several years. We all know that vehicle ownership comes with its share of maintenance, repairs, and unexpected surprises, and sometimes the people delivering the news don't get to choose the message. They have always been honest, dependable, knowledgeable, professional, and understanding when we've struggled to hear the "message" about our cars. What started as a service appointment unexpectedly turned into purchasing two vehicles—not because we planned to, but because an incredible team of people took the time to understand our family's needs and worked together to find solutions that truly made sense for us. Thank you to Tiffany, Samuel, Peter, Stephanie, Paul, Shannon, Scott, and the entire Dean Team for making this such a positive experience. We truly appreciate the care, professionalism, and teamwork you showed our family. We highly recommend Dean Team and look forward to continuing our relationship with both your sales and service departments for years to come. More

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We have been Dean Team customers for years, and very happy! Now that we’re older, we decided to lease. We are so happy with our decision. Our Forester hndles likeva dream, is beautiful and we couldn’t happy! Now that we’re older, we decided to lease. We are so happy with our decision. Our Forester hndles likeva dream, is beautiful and we couldn’t be more pleased. John Oslund, our salesman, was extremely accommodating, not at all “pushy”, very efficient, knowledgeable and considerate. Sam handles e finances quickly and in a manner we could easily understand. Thank you for making everything so simple. More

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Vito was very personable and listened attentively. Displayed great customer service skills. Gave variety of choices. Displayed great customer service skills. Gave variety of choices. More

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My experience was wonderful. I had the best customer service ever. Vito and team was great. They listen to my wants and went above and beyond to meet my expectations. Thank I had the best customer service ever. Vito and team was great. They listen to my wants and went above and beyond to meet my expectations. Thank you Dean Team More

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John is excellent at what he does. He helps you find the car you want without being pushy or pressuring you to purchase additional options or services. In fact, Dean Team Subaru has a He helps you find the car you want without being pushy or pressuring you to purchase additional options or services. In fact, Dean Team Subaru has a very relaxed, low-pressure atmosphere overall. John kept me updated while I waited for my car to arrive, handled the paperwork efficiently, and took the time to help me become familiar with my new Outback. I highly recommend working with him! More

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