Ryan Young | Page 19

Ben is a very helpful guy great service very nice people come check them out come check them out More

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This dealership is way over-rated! I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 mod I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 model could not be unlocked remotely with the frozen snow on the body. I called and texted Amie Marshall to schedule for pick up for next snow storm. I was shocked that she tried to argue that every car would have the same unlock issues with snow and freezing temperatures, incredible! My old and cheaper brand cars in the past never had this issue under -0 degrees! I also spoke to her manager Ryan. They both understood what they were taking my car in for. We had 3 inches snow and freezing temperatures last night and I knew this condition would definitely create the unlock problem. I received a video this morning showing a technician walking towards my clean car (cleared of snow) and 'happily' saying it could be unlocked! They were making a full joke out of the situation! I believe it could not be unlocked with the frozen snow so he had the snow removed. It was obvious they were trying to conceal the issue. We might not get enough snow or freezing temperatures again this season. I'm so disappointed with the low standard and poor integrity of this dealership. I called Bryan and told him about the problem but needless to say, he was taking their side. This dealership also has a shortage of drivers/valets and loaner vehicles. They are only able to schedule 2 weeks out, not the next week so appointments are always delayed. More

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Today I brought my M850 in for service unscheduled after I sustained damage from a pothole. In one hour Ryan, Ben, and Alden were able to get a technician to look over the vehicle, advise on necessary repai I sustained damage from a pothole. In one hour Ryan, Ben, and Alden were able to get a technician to look over the vehicle, advise on necessary repairs, and get me in a loaner. I’m very appreciative of them for their support to accommodate me on short notice! More

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Came in with no appointment today and Rich Lanci took very good care of me! Ben was also awesome as well! Nothing but amazing customer service! I recommend this dealership 100%! Thank you guys for making very good care of me! Ben was also awesome as well! Nothing but amazing customer service! I recommend this dealership 100%! Thank you guys for making me a happy customer! More

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Visited service at Ft Washington dealership and met Ben. Very good man who strive to provide best customer service! Good job! Very good man who strive to provide best customer service! Good job! More

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Ben and Dennis very helping. Helped me with my new x7. Car is now shining like a Dimond. Thank you Rich and Ryan Helped me with my new x7. Car is now shining like a Dimond. Thank you Rich and Ryan More

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Ben and Dennis treated me very well. Any time I need something done I’m coming back here! Any time I need something done I’m coming back here! More

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Had an emergency flat tire, and Ben along with the entire team came through to take care of me and keep my day going forward! team came through to take care of me and keep my day going forward! More

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Ben, Dennis & Frank are very helpful, professional and knowledgeable in service. They understand what I need and solve the problem quickly. Recommended!!! knowledgeable in service. They understand what I need and solve the problem quickly. Recommended!!! More

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I picked up my car from service and was greeted by Ben who graciously walked me to all the right locations and pulled up my car to help me unload my car seat from the loaner back to our car. He continued who graciously walked me to all the right locations and pulled up my car to help me unload my car seat from the loaner back to our car. He continued to help transfer the things over and even offered to help move the heavy car seat for me. As I checked everything over he made sure that I was satisfied with the car of my car. 5 stars. More

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