Roy Wells
Roy Wells at Mazda of Claremont
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Roy Wells

Service Manager

Mazda of Claremont

667 Auto Center Drive
Claremont, CA 91711

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Roy Wells

December 16, 2024

Dealership Rating
Employee Rating

Excellent service and attention to detail, professional and complete reports Always I feel confident when my car is checked out. More

by gunisvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Mazda of Claremont responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2024

Dealership Rating
Employee Rating

The good conversation was very welcoming, and they made such. They put me through, for me to understand what I was paying. More

by CHARITYOGULU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Mazda of Claremont responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

December 02, 2024

Dealership Rating
Employee Rating

Wonder people wonderful techs! !!! I would definitely be returning. Never had any issues. Thank you!! More

by michelle.tejeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Mazda of Claremont responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with us and appreciate you for giving us the opportunity to serve you. We look forward to continuing to work with you.

November 28, 2024

Dealership Rating
Employee Rating

⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience at Mazda of Claremont! Miguel was incredibly helpful, knowledgeable, and patient throughout the entire process of purchasing my CX-50. He made sure I understood More

by SABEAU97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Mazda of Claremont responded

We love reading that you were happy with your customer service experience and that Miguel was able to help make your visit stress-free! Don't hesitate to reach out if you have any questions and enjoy your new CX-50.

November 20, 2024

Dealership Rating
Employee Rating

Did not want to listen to the dangerous problem we were having with our CX-9. The entire car shut down at 75 miles per hour in the freeway 5 times. The first time we paid to have this fixed as we were More

by csi75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Mejia

Nov 22, 2024

Mazda of Claremont responded

We appreciate you taking the time to share your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been positive. As we discussed, since you have your vehicle repaired elsewhere, we do need to rerun the diagnostics when you bring it to us. Please know we take all safety and service concerns very seriously and understand your frustration.

November 16, 2024

Dealership Rating
Employee Rating

Mazda of Claremont is the a number one dealer for me, I am 70+ years old I am in my entire life I have never found a dealer that treats you with the dignity and respect as Mazda of Claremont. I’ve purch More

by FLATFOOT_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Mazda of Claremont responded

We're so happy to hear that our staff at Mazda of Claremont has exceeded your expectations. We are always more than happy to assist you if anything else comes up and thank you for spreading the word!

November 05, 2024

Dealership Rating
Employee Rating

Great service very prompt . Surprised that the mechanic sends video of service. Very much appreciated. More

by CHELENG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Felix, Mark Madrid

Nov 07, 2024

Mazda of Claremont responded

Thank you so much for your excellent review and rating. We are pleased to hear that you appreciate our transparency service video. If you have any questions, please don't hesitate to contact us.

October 20, 2024

Dealership Rating
Employee Rating

Excellent customer service, friendly advisers and very helpful staff during my waiting time. Sales person answered all my questions. More

by lvr2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

Mazda of Claremont responded

We love reading that you were happy with your customer service experience and that our team was able to answer your questions! Thank you!

October 17, 2024

Dealership Rating
Employee Rating

Thank you very much for your service I really like this car thank you so much More

by Bayraman561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Mazda of Claremont responded

It's great to know that our team at Mazda of Claremont was able to provide you with an outstanding experience. We're all about addressing your needs first and we appreciate the recommendation!

October 01, 2024

Dealership Rating
Employee Rating

Mazda is well represented by the service team at Claremont Mazda. Roy and Martin demonstrated exceptional skill, professionalism, empathy and compassion in rendering advice and service. My anomalous More

by POWERSLIDE71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Ramirez

Oct 02, 2024

Mazda of Claremont responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

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