Roy Beck
Roy Beck at W&L Subaru
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Roy Beck

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,099 Reviews
4.8

1,099 Reviews

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1099 Reviews of Roy Beck

January 26, 2025

Dealership Rating
Employee Rating

Great dealership, very friendly, helpful and no pressure from salesman to buy ! Answered all our questions and went over everything about the car when we picked it up. I will certainly recommend W&L Subaru! More

by gds1
Recommend Dealer
Yes
Jan 27, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings! We appreciate your business!

January 26, 2025

Dealership Rating
Employee Rating

You did what I expected. Looks great. Finished in a timely fashion. Thanks. Above and beyond my expectations. More

by jasheesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Faust, Dan Bennick Jr.

Jan 27, 2025

W&L Subaru responded

It was our pleasure helping you in service! Thank you for the review!

January 21, 2025

Dealership Rating
Employee Rating

Every one is very helpful and friendly. I am glad I bought my Subaru here. I will come back. For service and when looking for new car. That you for all you do More

by Hflora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

W&L Subaru responded

Thanks so much for the review! See you next time!

January 15, 2025

Dealership Rating
Employee Rating

Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car More

by mdauberman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.

January 10, 2025

Dealership Rating
Employee Rating

Service department was very friendly and professional. They performed the service in a timely manner and kept us informed during our service. More

by sandbagger4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

W&L Subaru responded

Thank you so much for the 5-star review!

January 01, 2025

Dealership Rating
Employee Rating

They gave me a loaner when my service couldn't be completed. I did think the service charge was a little high, but I guess that's what happens when you go to a dealership. Service was done well and More

by rodm105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

W&L Subaru responded

Thank you for your review! If you need anything else just let us know!

December 12, 2024

Dealership Rating
Employee Rating

Cost to repair original problem very high. Courtesy walk-around suggested wiper blade replacement at a cost of $95!!! Are you kidding? What are these made of, platinum? More

by bodnerbmd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Barrenechea

Dec 12, 2024

W&L Subaru responded

Thank you for he feedback. We appreciate your thoughts on the pricing, and sympathize with your concerns. Thanks again and have a great day.

December 09, 2024

Dealership Rating
Employee Rating

Good service done in a timely manner. Service does cost more than other dealerships however. More

by wwolfejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams

Dec 11, 2024

W&L Subaru responded

Thank you for the feedback, we appreciate your thoughts and will take your comments into consideration. Have a great day!

December 05, 2024

Dealership Rating
Employee Rating

very Goood service and sales department would goo anywhere else Thanks for everrything jimmy woooo More

by n3xjz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

W&L Subaru responded

Thanks for your review!

November 15, 2024

Dealership Rating
Employee Rating

The team did an excellent job. I needed new tires and an alignment due to a flat tire. They took care of me and gave me a loaner overnight since it was near the end of the day. More

by ilhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long , Pete Piccurio, and another man who managed my service but I can’t remember his name.

Nov 18, 2024

W&L Subaru responded

Thank you for the review! We're glad you enjoyed the free service loaner!

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