Ronita Lazaro

The service dept was very helpful and offered very good service with very friendly people. service with very friendly people. More

by DWILLISRACING Verified Customer Verified Customer

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Very happy with my service and how quickly they got me taken care of, I would definitely recommend others to give them a try. taken care of, I would definitely recommend others to give them a try. More

by billysmith0701 Verified Customer Verified Customer

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The service dept. was very helpful. Travis Gaul my contact was very helpful and pleasant to work with. was very helpful. Travis Gaul my contact was very helpful and pleasant to work with. More

by DWILLISRACING Verified Customer Verified Customer

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I called to schedule an oil change for My 2024 Silverado and also had a vibration in the dash. I needed checked out. While my service writer Ronita, took care of the notes for the mechanic, I met with Abb and also had a vibration in the dash. I needed checked out. While my service writer Ronita, took care of the notes for the mechanic, I met with Abby to ask if she could help with an ongoing issue with a flaw in the paint on the roof of my truck. This has been something I have called about for months with no resolution. When Abby Bacon discovered that nothing had moved forward toward getting this paint flaw repaired, she immediately started the process to have it addressed by Chevrolet. Abby also made sure that my appointment was scheduled at the time of day to ensure the best travel times for traveling from Vancouver to Gladstone as to avoid rush hour traffic. Abby is a fantastic manager/director. Mcloughlin is very fortunate to have her. She is smart, knowledgeable and makes every effort to satisfy the customer. Thanks Abby!!! Also I want to mention how helpful Ronita was! She researched every question I had about my new diesel pickup, and was very prompt with answers. I was very satisfied with the service I received. More

by ponydog2 Verified Customer Verified Customer

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Ronita is great! Professional, efficient and friendly. The Team demonstrates attention to detail. The dealership is well laid out, clean, and the people are helpful Professional, efficient and friendly. The Team demonstrates attention to detail. The dealership is well laid out, clean, and the people are helpful. More

by RICK@OREGONAPPLIEDRESEARCH.COM Verified Customer Verified Customer

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Took me awhile to get an appointment for my issues with my car but they were very helpful with all my issues and completed them in a timely manner. my car but they were very helpful with all my issues and completed them in a timely manner. More

by MOUNGU7984 Verified Customer Verified Customer

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Able to get next day appointment & easy check in. Great communication of diagnostics, suggestion for repairs, and expected cost. Happy with the knowledgeable and courteous service writer. Great communication of diagnostics, suggestion for repairs, and expected cost. Happy with the knowledgeable and courteous service writer. More

by AAJARNAYLOR Verified Customer Verified Customer

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Before purchase, I specifically asked the salesperson if the 2017 Bolt (buyback vehicle) had new tires - the salesperson said yes and added that the Bolt buybacks get new tires. Sort story: the tires were 5 the 2017 Bolt (buyback vehicle) had new tires - the salesperson said yes and added that the Bolt buybacks get new tires. Sort story: the tires were 5 years old and one had a major defect that caused vibration (tire out of round as diagnosed by McLoughlin's service department). The GM @joekhorasani refused to replace the 5-year-old tires despite the fact that they had been represented as NEW. The salesperson denies he said they were new (of course) and the dealership has offered to put new tires on "at cost" - another $500+ but refuses to do the right thing. REGARDLESS, the tires were OLD and clearly defective and should have been replaced at no cost. Period. More

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As a follow up to my issues, Ms. Lazaro has yet to do anything she said to correct my issues. I've been calling for months just to get her voicemail and no return correspondence. Lazaro has yet to do anything she said to correct my issues. I've been calling for months just to get her voicemail and no return correspondence. When I took a day off of work to speak with her in person she assured me that a conversation would be had with her GM and she would contact me the next day. It's been several weeks and I still haven't gotten a call, email,or any indication that my situation is being taken seriously. Being new to the area has been a challenge and this ordeal has only made matters worse! More

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The service department manager went out of her way to ensure I was taken care of. I appreciated her efforts very much! ensure I was taken care of. I appreciated her efforts very much! More

by STENZELZ Verified Customer Verified Customer

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