Travis Gaul

I came in with a check engine light that I had diagnoist at Zuto Zone with a print out of the code report. The dealership insisted are rerunning the code, charged me $240 to verify the same issue (oil pres at Zuto Zone with a print out of the code report. The dealership insisted are rerunning the code, charged me $240 to verify the same issue (oil pressure sensor needs replacement). After charging me over $2,000 chasing this issue and releasing my vehicle, the check engine light comes back on after 10 miles of driving. Back in the shop, they know think it is a dirty oild filter. Why shouldn't I feel that I have been ripped-off. As a new customer, there is know way I would come back to this dealership. Numerous times during the last 24 hours I have called the service department to check in and no one picks up of returns my calls until hours later (@ 6:00 pm to let me know they are still trying to figure it out and will call me in the (next day) morning. I will copy this text and think about sending it to my attorney. More

by markwpeglobal Verified Customer Verified Customer

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First time at dealership. Took my Silverado in for service and from the appointment over the phone to the completion of repairs all the employees were very helpful. Thank y Took my Silverado in for service and from the appointment over the phone to the completion of repairs all the employees were very helpful. Thank you for getting my truck back on the road. I will be back when needed. More

by DONNERBERGAPPRAISAL Verified Customer Verified Customer

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Kelsey and Travis were exceptionally helpful with my truck issues. Kelsey was able to find extra savings with my extended warranty.I didn't even know I had truck issues. Kelsey was able to find extra savings with my extended warranty.I didn't even know I had More

by updhill23 Verified Customer Verified Customer

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I was concerned my manufacturer warranty would expire before the backordered parts became available. It all worked out, they came in with 1000 miles to spare. before the backordered parts became available. It all worked out, they came in with 1000 miles to spare. More

by B.STAFFORD267 Verified Customer Verified Customer

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Dealership sold me on services that weren’t needed (though they told me they were). Specifically, told me the transmission was “really dirty” and needed a flush. Found out a few hrs later that the de (though they told me they were). Specifically, told me the transmission was “really dirty” and needed a flush. Found out a few hrs later that the dealership I bought the car from a few days earlier had done one the week prior. I called the dealership from which I bought the vehicle to let them know it required $1200 in service and they showed me the service records and photos. More

by Gmc2500 Verified Customer Verified Customer

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Same as my last visit. The customer service from Travis alone would get me to keep returning. Appreciate the communication, shuttle service, and mechanical work. Thanks. The customer service from Travis alone would get me to keep returning. Appreciate the communication, shuttle service, and mechanical work. Thanks. More

by TMALONE78 Verified Customer Verified Customer

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They did a great job. Fast professional service. The consultant was very thorough and offered recommended services. Fast professional service. The consultant was very thorough and offered recommended services. More

by skclark128 Verified Customer Verified Customer

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Great experience Great service representative, timely updates Part in stock for warranty issue Fast repair Thorough report of vehicle condition, recommended maintenance areas, needed service/repair updates Part in stock for warranty issue Fast repair Thorough report of vehicle condition, recommended maintenance areas, needed service/repair areas More

by SBAW100 Verified Customer Verified Customer

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Travis worked to get my warrantied part ordered in and they were able to get my truck in and out in a reasonable time. No pressure, just did what needed to be done and he didn't pressure on any up sales. they were able to get my truck in and out in a reasonable time. No pressure, just did what needed to be done and he didn't pressure on any up sales. I worked with Travis before and will work with him in the future. More

by owhite3003 Verified Customer Verified Customer

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They took my vehicle in without appointment and performed a warranty repair free of charge. I really appreciate they customer service and will look to bringing my vehicle here for future needs. a warranty repair free of charge. I really appreciate they customer service and will look to bringing my vehicle here for future needs. More

by TERPACK Verified Customer Verified Customer

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