Ronita Lazaro

Able to get next day appointment & easy check in. Great communication of diagnostics, suggestion for repairs, and expected cost. Happy with the knowledgeable and courteous service writer. Great communication of diagnostics, suggestion for repairs, and expected cost. Happy with the knowledgeable and courteous service writer. More

by AAJARNAYLOR Verified Customer Verified Customer

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Before purchase, I specifically asked the salesperson if the 2017 Bolt (buyback vehicle) had new tires - the salesperson said yes and added that the Bolt buybacks get new tires. Sort story: the tires were 5 the 2017 Bolt (buyback vehicle) had new tires - the salesperson said yes and added that the Bolt buybacks get new tires. Sort story: the tires were 5 years old and one had a major defect that caused vibration (tire out of round as diagnosed by McLoughlin's service department). The GM @joekhorasani refused to replace the 5-year-old tires despite the fact that they had been represented as NEW. The salesperson denies he said they were new (of course) and the dealership has offered to put new tires on "at cost" - another $500+ but refuses to do the right thing. REGARDLESS, the tires were OLD and clearly defective and should have been replaced at no cost. Period. More

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As a follow up to my issues, Ms. Lazaro has yet to do anything she said to correct my issues. I've been calling for months just to get her voicemail and no return correspondence. Lazaro has yet to do anything she said to correct my issues. I've been calling for months just to get her voicemail and no return correspondence. When I took a day off of work to speak with her in person she assured me that a conversation would be had with her GM and she would contact me the next day. It's been several weeks and I still haven't gotten a call, email,or any indication that my situation is being taken seriously. Being new to the area has been a challenge and this ordeal has only made matters worse! More

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The service department manager went out of her way to ensure I was taken care of. I appreciated her efforts very much! ensure I was taken care of. I appreciated her efforts very much! More

by STENZELZ Verified Customer Verified Customer

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We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More

by bennetwa Verified Customer Verified Customer

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Elliot and all sales people involved making my car buying experience far better than the previous dealership I made the mistake of buying through. I gladly recommend McLaughlin Chevy for all your car buying experience far better than the previous dealership I made the mistake of buying through. I gladly recommend McLaughlin Chevy for all your car buying experiences! More

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Management won't fix issues that were damaged while vehicle was in their possession. Also gave me a quote to fix issues that were not broken. vehicle was in their possession. Also gave me a quote to fix issues that were not broken. More

by HASKINSIVXX Verified Customer Verified Customer

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Overall I have had a great experience with the dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. More

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Shoutout to Ronita at McGlaughlin Chevrolet—she’s seriously the GOAT of service managers! From the jump, she made everything super easy and stress-free. She kept me in the loop the whole time and act seriously the GOAT of service managers! From the jump, she made everything super easy and stress-free. She kept me in the loop the whole time and actually cared about making sure my car was in top shape. It's rare to find someone so on top of their game and genuinely nice these days. 10/10 recommend her and the crew there. Thanks for making adulting a little less painful, Ronita! More

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Ronita Lazaro is the best! She is so professional and helpful. Make sure to ask for her when you go in for service. She is so professional and helpful. Make sure to ask for her when you go in for service. More

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