Ronita Lazaro

We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More

by bennetwa Verified Customer Verified Customer

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Elliot and all sales people involved making my car buying experience far better than the previous dealership I made the mistake of buying through. I gladly recommend McLaughlin Chevy for all your car buying experience far better than the previous dealership I made the mistake of buying through. I gladly recommend McLaughlin Chevy for all your car buying experiences! More

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Management won't fix issues that were damaged while vehicle was in their possession. Also gave me a quote to fix issues that were not broken. vehicle was in their possession. Also gave me a quote to fix issues that were not broken. More

by HASKINSIVXX Verified Customer Verified Customer

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Overall I have had a great experience with the dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. More

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Shoutout to Ronita at McGlaughlin Chevrolet—she’s seriously the GOAT of service managers! From the jump, she made everything super easy and stress-free. She kept me in the loop the whole time and act seriously the GOAT of service managers! From the jump, she made everything super easy and stress-free. She kept me in the loop the whole time and actually cared about making sure my car was in top shape. It's rare to find someone so on top of their game and genuinely nice these days. 10/10 recommend her and the crew there. Thanks for making adulting a little less painful, Ronita! More

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Ronita Lazaro is the best! She is so professional and helpful. Make sure to ask for her when you go in for service. She is so professional and helpful. Make sure to ask for her when you go in for service. More

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McLoughlin Chevy is the best. Top tier service. Ask for Ronita Lazaro. She really knows her stuff! Staff is friendly, 10/10! Top tier service. Ask for Ronita Lazaro. She really knows her stuff! Staff is friendly, 10/10! More

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When it comes to customer service Ronita is top tier! I had questions about my car and she went above and beyond to make sure all my questions were answered. If you need help with your car or have any qu I had questions about my car and she went above and beyond to make sure all my questions were answered. If you need help with your car or have any questions go and see Ronita. 10/10 More

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