Ron Torres | Page 2

I made an appointment over a week before my arrival date. I set it up for first thing Monday morning on December 1 at 7:30 AM. I dropped the car off and got a rental on Sunday afternoon around 2pm or so. I c I set it up for first thing Monday morning on December 1 at 7:30 AM. I dropped the car off and got a rental on Sunday afternoon around 2pm or so. I called the dealership on Monday morning around 9:30 because I wanted to get some extra things looked at but was only able to speak to an answering system,I left a message, but did not receive a call back,I called back about 1230 because I still hadn’t heard anything and was still unable to speak to anyone, I assumedmy car had not gotten looked at yet sofinally around 1 o’clock 115 I went to the dealership and found my vehicle, right where I parked it on Sunday afternoon. Ilooked for the service manager. He was not there. Finally, a service supervisor helped me ended up finding my key sitting on someone else’s desk. He found me in the system found the appointment everything like I stated before immediately went and got the car and pulled it in, and I assumed I would hear something by the end of the day that was at 1:30 but again, no one looked at my car and I receive no calls ect ect. So now the next day Tuesday , I make multiple calls to the service department. I called the service manager. I text the service manager. I called the general manager and two dates still have not received one call from anyone.I go to the dealership at 12:30. The same guy that helped me yesterday I spoke to again and explained to him. I still haven’t received my estimate. I don’t know what’s going on. I’ve called multiple times. No one calls me back nothing, he found my estimate which no one sent me. No one bothered to call me nothing so he stated that it would not be ready until the next business day did offer to give me a rental reimbursement for two days, but I could never speak to anyone on the phone except for a receptionist, not one service person ever picks up the phone in that department. I don’t know if it was just for those two days or if that’s how it is all the time. I also left a text message and a voicemail message for the service manager to call me. He never did. I also left a voicemail with the general manager to call me and she never did. Needless to say I will not be going back to that dealership it was a frustrating two days that shouldn’t have been that way. I truly think I should’ve been compensated way more than the two day rental of $88 have that ever happened I might would not have such a bad taste in my mouth about that dealership and about the management system there they truly let down their service level Best regards Jay wilson More

by Jay wilson Verified Customer Verified Customer

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WORST EXPERIENCE EVER! , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NE , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NEVER HAPPENED. TALKED WITH ASHLEY, TOLD ME JOSH WOULD CALL BACK. NEVER HAPPENED. MANY CALLS MADE WITH NO RESPONSE. 10/15/25 WENT TO DEALERSHIP TO FIND CAR, NO HISTORY OF CAR, M. CASTORI CHECKED COMPUTER. TOLD HIM I WAS GOING TO CALL POLICE TO REPORT STOLEN CAR. FREDDY JUST HAPPENED TO HEAR ME TALKING ABOUT LOST CAR. HE JUST HAPPENED TO FIND KEYS ON DESK WITH KEY TAG WITH MY PHONE # ON IT. NO ONE BOTHERED TO CHECK FOR CAR, CALL ME FOR INFO. FINALLY PICKED UP CAR 10/16/26. FREDDY DID GET CAR READY FOR PICK UP, WAS VERY NICE ABOUT MY ISSUES. I COULD GO ON. I CALLED RON TORRES, AFTER RECEIVING E-MAIL HOW I RATED SERVICE. CALLED TWICE, NO RETURN CALL. THIS ALL FOR DEAD BATTERY! VERY POORLY MANAGED DEALERSHIP. MTA2018Compass More

by MARLA48079 Verified Customer Verified Customer

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I brought my car in last Monday for service and paid $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light ca $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light came on, and every warning light on the dashboard lit up. I was then told there was an additional issue that would cost $2,000 to repair, but the dealer offered to cover most of it as goodwill, leaving me with $360 out of pocket. I was assured the repairs would be complete and the car ready by Saturday morning. After calling multiple times and leaving messages with no response, I took an Uber to the dealership. Only then did Chris arrange a loaner vehicle something I was initially told wasn’t available because the part still hadn’t arrived. I was later told the car would be ready Tuesday, but on Monday I got a call saying it was finished. When I picked it up, I immediately noticed a strong radiator fluid smell. Chris assured me everything was fine, but by Tuesday afternoon, the car began leaking fluid and having starting issues. I returned it Wednesday morning and waited 2.5 hours, only to be told nothing was wrong. Later that same day, as I left work, the car struggled to start again and the check engine light came back on. When I returned to the dealership around 5:30–6:00 p.m., I was told no rental or loaner was available. After speaking with Service Manager Ron Torres, I was finally provided a loaner. The next day, I received a text from Chris that my car was ready yet again. At this point, I was extremely frustrated. In the span of two weeks, I had to visit the dealership more than six times, lost over eight hours of my time, and dealt with repeated issues that should have been addressed during the initial repair. More

by nelvangonzalez Verified Customer Verified Customer

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Still waiting for delears manager to call me it has being a week already and nothing, a week already and nothing, More

by Dayanavaldivia Verified Customer Verified Customer

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Awful, horrible experiences each time and this makes it the 6th time to repair the same issue!!!! the 6th time to repair the same issue!!!! More

by M.INGLIS227 Verified Customer Verified Customer

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Eddy was fantastic to work with—professional, knowledgeable, and very attentive. He took the time to explain everything clearly and made the whole process smooth and stress-free. Great customer s knowledgeable, and very attentive. He took the time to explain everything clearly and made the whole process smooth and stress-free. Great customer service from start to finish! More

by Andy Vo Verified Customer Verified Customer

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Very good service, they resolved my problems quickly and efficiently. I recommend them good vibes efficiently. I recommend them good vibes More

by Carlos Diaxaleman Verified Customer Verified Customer

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Our needs were met in a timely manner. The staff were friendly and accommodating. We had slight issues after the repair and we were immediately brought back in and taken care of. The staff were friendly and accommodating. We had slight issues after the repair and we were immediately brought back in and taken care of. More

by aliciaford Verified Customer Verified Customer

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Incredibly dishonest. I took my Jeep Cherokee to have the battery replaced under parts and labor warranty and I was advised that the battery cable was bad and needed repla I took my Jeep Cherokee to have the battery replaced under parts and labor warranty and I was advised that the battery cable was bad and needed replacement. I requested the old parts. I was charged $477.47. Noticing no cable was left as requested. I returned to the service manager to inquire. The battery had been replaced with no service charge as it was under warranty but I was charged for the cable parts and labor. Speaking with the tech, he admitted the cable did not need replacement and he had not done so. I requested a refund and the Assistant Service maager Ron Torres reduely refused. He stated that I should know deceptive business practices. His father was also a physician and overbilled people all the time. I informed him Not once had I ever overbilled. He threw the invoice at me and walked away. I reached out to the General Manager, Josh Clinton who refunded the service charge but refused to refund the cost of the part that was never installed. More

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Excellent i recommend, good service , attention, friendly, funny, versatile and etc. 100 % guaranteed in all departments friendly, funny, versatile and etc. 100 % guaranteed in all departments More

by c.damiron Verified Customer Verified Customer

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