Ron Metcalf
Ron Metcalf at Campbell Ford
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Ron Metcalf

Body Shop Estimator

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.9
16 Reviews

I have been writing estimates for over 25 years. I was born in Akron, OH and raised in Hartville, OH. I spent most of my career in Ohio besides being in the Army. I enjoy golf, bowling, biking, walking on the beach, antique shopping, dancing, festivals, carnivals and swimming. I have been around cars all my life and enjoy seeing the look on the customer's face when they see their vehicle done and back to the way it was before an accident and most of the time better than when they drop it off.

Dealership Experience

2 yrs, 6 mos

Industry Experience

28 yrs, 9 mos

Specialties & Trainings

I-CAR PLATINUM CERTIFIED

ESTIMATE WRITING - CCC/ PATHWAYS/ AUDATEX/ MITCHELL/ ADP

View more specialties & trainings
4.9

16 Reviews

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16 Reviews of Ron Metcalf

November 04, 2024

Dealership Rating
Employee Rating

Great people, excellant work done, fair prices, always polite and professional, know what needs done, get work finished in short amount of time, only place we trust to work on vehicle More

by brookefawcett2001
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez

October 29, 2024

Dealership Rating
Employee Rating

Post sale reflection was that we were "sold" on a vehicle that was not very nearly what we had asked them to find for us. Truly felt manipulated by sales. The Body Shop team on the other hand was exce More

by johnsholty
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Erik Blad

October 24, 2024

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Service Dept was efficient and fast with service ; recalls handled without incident. Would use again. More

by kurt.e.butler
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2024

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Friendly service meeting all my needs. Will return for future service, great experience. Thank you! More

by Mel McKay
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Recommend Dealer
Yes

October 13, 2024

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Campbell Ford sent a mobile team to my home to do several factory updates and because it was necessary to replace part of the driver’s door, they were very accommodating to arrange a rental car while mine wa More

by KEPETER44
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez

Oct 14, 2024

Campbell Ford responded

Thank you so very much for the kind words.

October 11, 2024

Dealership Rating
Employee Rating

Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 14, 2024

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024

Jt1075 responded

Sure whats include

September 26, 2024

Dealership Rating
Employee Rating

Customer friendly great service easy to schedule an appointment I've been doing business with Campbell Ford for the last 35 years have purchased purchased all of my Lincolns through them More

by LMITCHELL260
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

August 19, 2024

Dealership Rating
Employee Rating

They do a great job with the recalls. Mo has been by the house to do two of them Great rep for the Campbell brand. More

by na13
Service Price Transparency
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Recommend Dealer
Yes

June 13, 2024

Dealership Rating
Employee Rating

Great salespeople and service managers. quick to respond to recalls and service questions. Would recommend sales and service. More

by DCL50
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2024

Campbell Ford responded

Thank you for leaving us the review! We are happy that you are pleased with our dealership, we try our best to make all of our customer's experiences here, an unforgettable one! We hope to see you again soon for any service, collision, parts, or even sales needs you may have! Thank you, Abigayle Johnson, Business Development

February 02, 2024

Dealership Rating
Employee Rating

Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc More

by palewispcr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erik Blad , Heidi (the body shop administrative asst.)

Feb 08, 2024

Campbell Ford responded

Hello, Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our collision center, and we are so glad that Ron Metcalf and Heidi Adams were able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

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