Rolando Murillo
Rolando Murillo at Baker Nissan

Rolando Murillo

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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4.9
35 Reviews
4.9

35 Reviews

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35 Reviews of Rolando Murillo

September 02, 2026

Dealership Rating
Employee Rating

Tailgate not opening issue was fixed. Issue with collision detection feature constantly coming on and off was fixed, but that was because the feature was turned off. Also, the oil chang More

by ISAACPEREZ
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rogelio Martinez

Sep 03, 2026

Baker Nissan responded

Thank you for your feedback. We apologize for the issues with the tailgate and collision detection feature. We will ensure that all requested services, including the oil change and key fob battery replacement, are properly addressed in the future. We appreciate your business.

August 23, 2026

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I didn’t appreciate how they pulled my car tracker out and had it hanging on the floor but overall the experience was great More

by LESHELADAMS2011
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marco Pena

Aug 30, 2026

Baker Nissan responded

We apologize for the inconvenience with the car tracker, but we're glad to hear overall you had a great experience with us. We appreciate your feedback and will make sure to address this issue in the future. Thank you for choosing our business!

August 21, 2026

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El personal siempre amable, profesional y te explican con detalle el proceso. Siempre van más allá de mis expectativas. More

by ANGELESDERUIZ
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Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea

Aug 27, 2026

Baker Nissan responded

Thank you for your kind words! We're thrilled to hear that our team consistently exceeds your expectations with their professionalism and attention to detail. We're committed to providing top-notch service to all our customers.

August 19, 2026

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Excellent, professional appreciates customers, takes good care of them. Have bought 4 Altimas from them More

by DSTEWARTTX
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Recommend Dealer
Yes
Aug 27, 2026

Baker Nissan responded

Thank you so much for your kind words and continued support! We truly value our customers and are grateful for the opportunity to provide excellent service and take care of all your car-buying needs. We look forward to many more years of serving you!

August 11, 2026

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Love him all easy and understandable. Great service. He’s very professional and respectful. I will definitely keep going back for all my car service needs. More

by TERRI.ADAMS22
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Recommend Dealer
Yes
Aug 13, 2026

Baker Nissan responded

"Thank you for your glowing review! We are so happy to hear that our service has met your expectations. We are committed to providing professional and respectful service, and we look forward to serving you again for all of your car needs."

August 07, 2026

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The Service center always Gives me very good service and is very helpful and get it on time More

by DON-ALLEN1
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Recommend Dealer
Yes
Aug 09, 2026

Baker Nissan responded

Thank you so much for your positive feedback! Providing top-notch customer service and prompt delivery is our top priority. It's always a pleasure to assist you with your needs. Looking forward to serving you again soon! #happycustomers #excellentcustomerservice

Aug 11, 2026

DON-ALLEN1 responded

They very good work on my car at service they get me in time all out on time.

Aug 11, 2026

DON-ALLEN1 responded

#excellentcustomerservice

August 07, 2026

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Very professional service. Easy to communicate with the service department The video of my car checkpoints was very helpful More

by CHERYLBRAD22
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marco Pena

Aug 09, 2026

Baker Nissan responded

Thank you so much for your positive review! We pride ourselves on providing professional service and clear communication with our customers. Glad the video checkpoints were helpful! #customerfirst #satisfiedclient

August 06, 2026

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Rolando, Aimee and Sam were curious polite and professional, same as always! I will always bring my Nissan to them for service More

by MARYLAWREN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kene Abiakam, Amiee Govea

Aug 07, 2026

Baker Nissan responded

Thank you for the glowing review, Rolando! Our team always strives to provide top-notch service and we are thrilled to hear that we met your expectations. We appreciate your continued support and look forward to seeing you again. Happy driving! 🚗 #satisfiedcustomers #excellentwork

August 06, 2026

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Employee Rating

Rolando was extremely helpful and worked how to resolve the issue. It may have taken awhile to fix the problem but that was due to the location of the issue. The one issue I had is that it took several t More

by kellystouffer8
Service Price Transparency
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Recommend Dealer
Yes
Aug 10, 2026

Baker Nissan responded

Thank you for your review! We apologize for any inconvenience with the multiple trips, but we're glad Rolando was able to eventually resolve the issue for you. We'll make sure to take your feedback into consideration for future improvements. Thanks for choosing our services!

August 03, 2026

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Rolando , Sam and Amy were polite /professional and courteous as always !!! The shop people did an excellent job fixing my car More

by MARYLAWREN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea

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