Rolando Murillo
Rolando Murillo at Baker Nissan

Rolando Murillo

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Rolando Murillo

September 17, 2026

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Employee Rating

Great customer service. Very attentive with updates, offers etc. very happy with the performance and everything you did to my truck. Thanks More

by RHERMED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Edgar "Tony" Gutierrez

Sep 22, 2026

Baker Nissan responded

Thank you for the glowing review! We strive to provide top-notch customer service and are thrilled to hear that you were happy with our updates and performance on your truck. Thank you for choosing us!

September 13, 2026

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I am pleased with the service that I have received on my 2025 Nissan Sentra although it only has 5K miles, and I purchased it in November 2024. More

by LHARRISON26
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Recommend Dealer
Yes
Sep 15, 2026

Baker Nissan responded

Thank you for choosing us for your Nissan Sentra service needs! We are delighted to hear that you were satisfied with our service and hope to continue serving you in the future. Happy driving! 🚗

September 06, 2026

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Rolando went above and beyond. Making sure everything was taken care of. Baker Nissan is my new mechanic service. Thank you, rwando, thank you, baker, Nissan. More

by EMILE_MITCHELL
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Recommend Dealer
Yes
Sep 07, 2026

Baker Nissan responded

Thank you so much for your kind words, it means a lot to us! We are happy to hear that Rolando provided excellent service and that we have gained a loyal customer in you. We look forward to continuing to provide top-notch service for all your automotive needs. Thank you for choosing Baker Nissan!

September 05, 2026

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Patient with customers, urgent with quality work. Much appreciated for those who don’t speak “car”! More

by Rachel W
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Recommend Dealer
Yes
Sep 07, 2026

Baker Nissan responded

Thank you for your kind words! We take pride in providing friendly and efficient service while delivering high-quality work. It's our pleasure to make car care easier for everyone.

September 05, 2026

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Very good experience 10/10 I love it best the best dealership baker Nissan Houston More

by almap110575
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Recommend Dealer
Yes

Other Employees Tagged: Irma Trevino

Sep 07, 2026

Baker Nissan responded

We are thrilled to hear that you had a great experience with our dealership! Thank you for choosing us and for the 10/10 rating. We appreciate your support and look forward to serving you again in the future. Best regards, Baker Nissan Houston.

September 05, 2026

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Rolando was friendly and courteous, greeted me immediately upon arrival. He was knowledgeable about my issues and concerns and kept me updated on service recommendations, didn't make me feel pres More

by DPARK1251
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Recommend Dealer
Yes
Sep 07, 2026

Baker Nissan responded

Thank you so much for your kind words, we're thrilled to hear that Rolando provided you with exceptional customer care. We pride ourselves on having a knowledgeable and courteous team who always puts our customers' needs first. Looking forward to seeing you again soon.

September 04, 2026

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Great customer service ! Provided me with an Uber so I would not miss work and very knowledgeable about the needs of my car More

by PRECIOUSMIPA689
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Recommend Dealer
Yes

Other Employees Tagged: Rogelio Martinez

Sep 06, 2026

Baker Nissan responded

Thank you for your kind words! We're glad we could help get you to work and make sure your car was taken care of. Providing excellent customer service is our top priority. We appreciate your business and hope to see you again soon!

September 02, 2026

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Tailgate not opening issue was fixed. Issue with collision detection feature constantly coming on and off was fixed, but that was because the feature was turned off. Also, the oil chang More

by ISAACPEREZ
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Recommend Dealer
No

Other Employees Tagged: Rogelio Martinez

Sep 03, 2026

Baker Nissan responded

Thank you for your feedback. We apologize for the issues with the tailgate and collision detection feature. We will ensure that all requested services, including the oil change and key fob battery replacement, are properly addressed in the future. We appreciate your business.

August 23, 2026

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I didn’t appreciate how they pulled my car tracker out and had it hanging on the floor but overall the experience was great More

by LESHELADAMS2011
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Recommend Dealer
Yes

Other Employees Tagged: Marco Pena

Aug 30, 2026

Baker Nissan responded

We apologize for the inconvenience with the car tracker, but we're glad to hear overall you had a great experience with us. We appreciate your feedback and will make sure to address this issue in the future. Thank you for choosing our business!

August 21, 2026

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El personal siempre amable, profesional y te explican con detalle el proceso. Siempre van más allá de mis expectativas. More

by ANGELESDERUIZ
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Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea

Aug 27, 2026

Baker Nissan responded

Thank you for your kind words! We're thrilled to hear that our team consistently exceeds your expectations with their professionalism and attention to detail. We're committed to providing top-notch service to all our customers.

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