***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 7 mos
Industry Experience
10 yrs, 7 mos
Languages Spoken
English
Spanish
Employee Video
507 Reviews
Write a Review507 Reviews of Roel Ortiz
December 13, 2018
Longtime Friend Treatment If your looking for excellent service and to have a longtime relationship with someone that treats you like you’ve known him forever, contact Roel Ort If your looking for excellent service and to have a longtime relationship with someone that treats you like you’ve known him forever, contact Roel Ortiz. I was impressed on the way he gets things done in your favor. I purchased my Tacoma online and trusted Roel to be my eyes on the truck, when it arrived it was sharper than I could have expected. Thank you brother and I will continue to refer friends to YOU! More
December 06, 2018
Finally a Positve Vehicle Experience Dallas Lease Returns is focused on the customer. They listen to you and what you want. You can open up to your wants and needs to the Roel and he will Dallas Lease Returns is focused on the customer. They listen to you and what you want. You can open up to your wants and needs to the Roel and he will build a great deal with your needs. More
December 04, 2018
Excellent customer satisfaction Tyler was knowledgeable on what to do, if he didn't have the knowledge on a particular level, he had resources to provide the most best advice. I ap Tyler was knowledgeable on what to do, if he didn't have the knowledge on a particular level, he had resources to provide the most best advice. I appreciate Tyler. I will be back in the near future. Thanks Dallas lease Return for this great opportunity. More
Other Employees Tagged: Tyler
November 21, 2018
Ideal experience DLR and Roel were the epitome of customer service. I knew what I wanted and spoke to seven different dealerships in Texas and Oklahoma. Roel never m DLR and Roel were the epitome of customer service. I knew what I wanted and spoke to seven different dealerships in Texas and Oklahoma. Roel never made me feel pressured. He was always helpful, informative, and accommodating. Since I was not local we did a lot through phone, email, and Fed Ex. Never in my life did I think I would buy a vehicle without driving it first. After reading Roel's reviews I decided to place my trust in him and I am glad I did. The day after I got my car I took a 12 hour road trip and it was the most comfortable car I've ever driven. I'm extremely happy with my purchase and will reach out to Roel in the future. More
November 11, 2018
Great experience I had a great experience with Roel Ortiz at Dallas Lease Returns. He was very straightforward and upfront. When I contacted him about one of the veh I had a great experience with Roel Ortiz at Dallas Lease Returns. He was very straightforward and upfront. When I contacted him about one of the vehicles, he personally took it for a test drive before my visit. When there were some minor issues with it, he let me know immediately and we started looking for another. The next truck was perfect and a great deal! I would highly recommend (and return to) Roel and DLR for any future vehicle purchase. More
Other Employees Tagged: Kris Gaerlan
November 10, 2018
Unparalleled Experience We recently came across Dallas Lease Returns in the search for our new family vehicle and we could not be more grateful. We worked with Roel Ortiz and We recently came across Dallas Lease Returns in the search for our new family vehicle and we could not be more grateful. We worked with Roel Ortiz and felt he went above and beyond to help us with what we were looking for. The communication was constant and afforded a certain clarity and personableness that you don’t always find other places. Besides the friendly and helpful staff, the prices they offer are more than fair. We could not have been happier working with them and should the future allow us to do so again, we absolutely will. More
November 03, 2018
Very smooth they went out of there way to help me. Lisa & Roel made my car purchase very easy, I would recommend using Dallas Lease Returns to anyone interested in purchasing a vehicle. I could not hav Lisa & Roel made my car purchase very easy, I would recommend using Dallas Lease Returns to anyone interested in purchasing a vehicle. I could not have had a better experience anywhere else. More
Other Employees Tagged: Lisa Vinecke
October 27, 2018
Great service Received a great truck at a great price. Service was fantastic. No pressure and no problem getting the financing. Roel Ortiz is an excellent salesman Received a great truck at a great price. Service was fantastic. No pressure and no problem getting the financing. Roel Ortiz is an excellent salesman to work with. More
Other Employees Tagged: Christy Kennedy, Tammy Lacy, Ken Purnell
October 10, 2018
Easy, fast, honest. Roel was amazing, zero pressure, did what he said he would do. Even ensuring to send the glass guy to my house to take care of some rock chips. I high Roel was amazing, zero pressure, did what he said he would do. Even ensuring to send the glass guy to my house to take care of some rock chips. I highly recommend checking out DLR for your new car, and if you don't have a guy, reach out to Roel Ortiz. More
October 05, 2018
Amazing experience! Roel did an amazing job meeting all my needs and exceeded my expectations. Always friendly, always courteous and always honest. A+++ Will buy from hi Roel did an amazing job meeting all my needs and exceeded my expectations. Always friendly, always courteous and always honest. A+++ Will buy from him again. More
Other Employees Tagged: Kris Gaerlan , Ken Purnell

