Roel Ortiz | Page 37

Simple, Easy and Great Customer Service!! This place has a great selection of high end vehicles. I walked in and found this place filled with Denalis, LTZs, Lariats, King Ranchs, and tons of This place has a great selection of high end vehicles. I walked in and found this place filled with Denalis, LTZs, Lariats, King Ranchs, and tons of luxury vehicles, before I found my Silverado High Country!! All the vehicles here are super clean on the inside and out. My sales manager Roel was very transparent and thorough about every step of my buying process. He always answered when I called and he would often text me back within minutes with answers to my questions. He's definitely an honest salesman that trying to make an honest buck by doing right by his customers. And 10 days after I bought the vehicle, there is still no buyer's remorse or regrets. I love how they helped me get into my truck and it feels good driving a vehicle you know is worth every penny. Great job guys!! 10 out of 10 in my book!! More

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* * * * ACURA ILX * * * * You can tell right away when somebody loves what they do. Working with Roel and Lisa was such a great experience. They both have an extraordinary frie You can tell right away when somebody loves what they do. Working with Roel and Lisa was such a great experience. They both have an extraordinary friendly attitude. They care for your needs. They are not there just to make a sell. They go the extra mile to make sure you're completely satisfied, which I personally appreciate very much because buying a new car is a debt you will acquire for a few years, but If you're happy with what you're buying (car year, make and model, color, features, vehicle conditions, quality, payment installments, etc.) that makes the buying process more enjoyable and easier. Not to mention that with only a few questions, they were able to find the best car for me in 15-20 min!!!!! Stunned!!!! More

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Great customer service They are very friendly and very good at customer service, Mr Roel helped me get my vehicle, overall I will let people know about this dealership They are very friendly and very good at customer service, Mr Roel helped me get my vehicle, overall I will let people know about this dealership More

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The best car sales manager in dfw. Roel is hands down the best car salesman in DFW. my wife and i were just looking for a family vehicle and not only was he very knowledgeable about ev Roel is hands down the best car salesman in DFW. my wife and i were just looking for a family vehicle and not only was he very knowledgeable about ever suv we wanted to look at. He made it a point to expain each feature and the vehicles pros and cons for our family. Once we chose the vehicle the buying and paperwork was very painless and took less than 1 hr. Roel than explained line for line wat everything meant and that has never happened before. More

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Such a great experience Roel and kerron were awesome to work with. I live about 2 hours away and I didn’t want to make a drive up there before knowing if I could even get a c Roel and kerron were awesome to work with. I live about 2 hours away and I didn’t want to make a drive up there before knowing if I could even get a car or not. These two Guys made sure they helped me and went above and beyond!!! Great experience More

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Suburban purchase Our car purchasing experience at Dallas lease returns was outstanding! Roel, assisted in completing my purchase was I was out of the country. After my Our car purchasing experience at Dallas lease returns was outstanding! Roel, assisted in completing my purchase was I was out of the country. After my 16 return flight, Roel came into the dealership on his day off to complete the sale. We were driving off the lot within 30 min with our 2018 Suburban. If you are looking for gently used car at an exceptional price Dallas lease experience is the place to go! More

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Excellent service! Roel Ortiz was such a pleasure to work with! He got us a fair trade value when we got there and had us in and out in less then one hour and 14 minutes Roel Ortiz was such a pleasure to work with! He got us a fair trade value when we got there and had us in and out in less then one hour and 14 minutes. Fastest car purchase ever and a fantastic deal! More

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Fantastic buying experience! Roel took great care in locating a truck for me. He walked me through the buying process with ease and efficiency. I will return here and to Roel fo Roel took great care in locating a truck for me. He walked me through the buying process with ease and efficiency. I will return here and to Roel for my next vehicle! More

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The only place I will ever go to for a used car! Immaculate warehouse, clean, incredible amount of room, ability to get hands on with every car in the house, the cars are incrediblely detailed, and a Immaculate warehouse, clean, incredible amount of room, ability to get hands on with every car in the house, the cars are incrediblely detailed, and a great staff. 5 stars does not even begin to rate...... 10 stars!! Very fast and incredibly easy transaction. More

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Roel ORTIZ was Excellent Thank you to Roel ORTIZ and his Staff at Dallas Lease Returns, I was very impressed with the Process and found the perfect off lease 2016 Mercedes E3 Thank you to Roel ORTIZ and his Staff at Dallas Lease Returns, I was very impressed with the Process and found the perfect off lease 2016 Mercedes E350. Roel was professional and very respectful of my time, I highly recommend DLR for your next vehicle purchase !!! More

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