All good!
! Everyone that attended to me did in a professional way and all went well as expected
! Everyone that attended to me did in a professional way and all went well as expected
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by victor_akinola
Verified Customer
Verified Customer
Other Employees Tagged:
Rodney Jones
Appointment scheduled for 11, service began right away,
updated on progress, snack available, car washed, quick service
updated on progress, snack available, car washed, quick service
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by slu96
Service Price Transparency
Decent dealership over all.
Pricing is a bit high compared to others. Otherwise good I think.
Pricing is a bit high compared to others. Otherwise good I think.
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by Acura driver
Verified Customer
Verified Customer
Service Price Transparency
Barely one year into my lease and two components A/C have
failed on the car. Parts are on back order for over a month, service advisor tells me I have to drive with no A/C. I refuse to accept this, they prom
failed on the car. Parts are on back order for over a month, service advisor tells me I have to drive with no A/C. I refuse to accept this, they promised me a loner, 2 weeks in 95 degree heat go by and they stopped returning my calls. Service Manager not responsive until I complained to corporate Acura. Then, magically, a loaner became available and everyone was suddenly so helpful.
Hopeful for a better future experience, but incredibly disappointed in the service side of Jackson Acura. so far.
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by AcuraNewbie
Service Price Transparency
Other Employees Tagged:
Aaron Montell
Sep 03, 2026 -
Jackson Acura responded
Thank you for sharing your concerns. We sincerely apologize for the poor communication and frustration you experienced while waiting for your vehicle to be repaired.
At the time of your request for a loaner vehicle, our Service Manager was out of the office and was unaware that a loaner had been requested. We would also like to clarify that Acura Corporate does not contact the dealership regarding matters such as loaner vehicle availability; these situations are handled directly at the dealership level. The timing of the loaner becoming available was not related to your contact with Acura Corporate.
Regardless, we recognize that our communication should have been much better throughout the process. We apologize for the inconvenience and appreciate the opportunity to improve your experience moving forward.
Really honest recommendation and provide me clear idea of
my car. Great service. Definitely recommend
my car. Great service. Definitely recommend
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by Ashok
Verified Customer
Verified Customer
Service Price Transparency
Jackson Acura always treats me well and gets the exact
car I want. Sergei found me the white ADX that I wanted and has it promptly delivered to me on schedule. I love the quick process and how streamlined
car I want. Sergei found me the white ADX that I wanted and has it promptly delivered to me on schedule. I love the quick process and how streamlined getting a car is here.
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by rhondajohnson0271
Verified Customer
Verified Customer
Other Employees Tagged:
Rodney Jones
This was my first service with this car at this dealer
and I was very well taken care of. Rodney answered all my questions and got my concerns addressed. Really appreciate the professionalism and knowing
and I was very well taken care of. Rodney answered all my questions and got my concerns addressed. Really appreciate the professionalism and knowing that I have someone I can reach out to with questions any time.
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by GK
Verified Customer
Verified Customer
Service Price Transparency
Professional behavior by everyone I encountered.
All facilities were clean, organized and comfortable. Keep it up.
All facilities were clean, organized and comfortable. Keep it up.
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by KPCLARK08
Verified Customer
Verified Customer
Service Price Transparency
Acura service always does a thorough and great job with
my MDX! Thanks Nick and Rodney!
my MDX! Thanks Nick and Rodney!
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by ekrapf59
Verified Customer
Verified Customer
Service Price Transparency
Smooth hassle free The experience was smooth.
Mr. Potapoff was professional and accommodating. The whole team was pleasant to work with
Mr. Potapoff was professional and accommodating. The whole team was pleasant to work with
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by kcrose1999
Verified Customer
Verified Customer
Other Employees Tagged:
Rodney Jones