Rodney Jones

All personal are extremely professional, helpful and friendly! Thank you for all provided information and service! friendly! Thank you for all provided information and service! More

by Irina Verified Customer Verified Customer

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I trust bringing my car to Jackson Acura for service. I always have a great experience from being greeted as soon as I drive up to checking out once service is complete. The staff is always friendly and I always have a great experience from being greeted as soon as I drive up to checking out once service is complete. The staff is always friendly and helpful so I will continue to bring my car to Jackson Acura. More

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Excellent service! Excellent treatment! Great communicator. Got me all the information and provide all the updates i needed for my car. Dealership staff is all friendly Excellent treatment! Great communicator. Got me all the information and provide all the updates i needed for my car. Dealership staff is all friendly. Great overall service More

by Christopher Verified Customer Verified Customer

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Nick is outstanding and always great to work with. It is because of him that I feel as a customer at Jackson Acura. He personifies everything that Jackson Acura stands for. He is knowledgeable, cou It is because of him that I feel as a customer at Jackson Acura. He personifies everything that Jackson Acura stands for. He is knowledgeable, courteous, hard working, and responsive. I also very much appreciate Rodney Jones. More

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This is my third MDX leased from Jackson Acura and I really like that they added complimentary oil changes for the first two years or 24000 miles, or whatever comes first. Just had my second oil change really like that they added complimentary oil changes for the first two years or 24000 miles, or whatever comes first. Just had my second oil change and the customer service representative was very professional and pleasant to deal with. No appointment needed and they have a very nice and comfortable waiting room. The oil change did not take long and I was pleasantly surprised to see that they also washed and vacuumed the interior of my MDX, again all part of the complimentary oil change. More

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This is my 5th car purchase from Jackson Acura. As usual Reggie made this experience easy and great. As usual Reggie made this experience easy and great. More

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The car was brought in for a recall repair, which was overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, lea overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, leaving us stranded. The car had to be towed to the dealership, and I needed an Uber ride to get to the car rental since I had a business flight the next day. Although the car was ready the following day, I could not pick it up, return the rental, and make my flight in time. The Service Manager agreed to cover the towing cost, but he did not agree to reimburse me for the two days of car rental. I sent the invoice via email on March 24 but have not received a response. One of the most disappointing aspects of this ordeal is that not a single representative from the Service Department took responsibility or offered an apology for the faulty work. A little compassion goes a long way. This experience has significantly damaged my perception of the dealership, and I would not consider purchasing a vehicle from Jackson in the future. More

by l_gilmer Verified Customer Verified Customer

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Great service, I loved the texting of my service information. Giving me updates and letting me know what additional service I might need but not having the pressure of a service person standing the information. Giving me updates and letting me know what additional service I might need but not having the pressure of a service person standing there waiting for me to decide. I hate that. I really like this new process More

by pstewart70 Verified Customer Verified Customer

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Hospitality, Courteous, Amazing Customer Service, Very Clean, Patient, Provides detail information regarding your vehicle needs Clean, Patient, Provides detail information regarding your vehicle needs More

by C Verified Customer Verified Customer

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Positive experience, professional service and recommendations. Waiting areas are comfortable. Prices reasonable. Will return for next service. recommendations. Waiting areas are comfortable. Prices reasonable. Will return for next service. More

by Mb Verified Customer Verified Customer

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