Rodney Ailes | Page 3

My vehicle got service with George Moore Chevrolet and couple months ago. After completing the service they said the following 4 recommendations are needed est mileage 65730: Jb throttle body service F couple months ago. After completing the service they said the following 4 recommendations are needed est mileage 65730: Jb throttle body service Fuel/Emission service Belt concern Service rear diff So as the days go by I decided to schedule an appointment to get the fuel /Emission service when I called a lady answered and I told her I was told that the fuel/Emission needed to get serviced and that it was a recommendation. Not sure why I saw a deer in the head lights when I spoke with her smh. The information is in the computer under my credentials why is it that you cant see what im talking about. Trust me I by no way shape or form made this up smh so she said she would have an advisor call me by the name of Josh. I waited the rest of the day for that call and didnt get any!!! I was highly xxxxxx off because of that. So I had to drive across the bridge to make an appointment. Fast forward to the appointment date 6 July 2026. Dropped my vehicle off early for a 10 am appointment. I had to call back because im guessing the assigned advisor was to busy to give a customer a courtesy call about a vehicle in there shop smh. To me thats bad Customer service, I nor anyone else shouldn't have to call for an update about a vehicle. Anyways when I called I finally got the advisor and he hit me with a text book answer... "we got swamped with vehicles" I dont care how many vehicles the dealership is swamped with. I scheduled an appointment to get a job done. When I am forced to call for an update the last thing I want to hear is yall got swamped or the technician was occupied with another job so he/she didnt start on my vehicle on time. If a paying customer schedule an appointment time we expect our vehicles to get started on time so it can be returned in a timely manner. Now that the fuel service is complete they added additional recommendations to the list which I find is ridiculous!! Tell me all the recommendations so that way I can start getting them done. So from 65,730 miles to 67,032 miles the throttle body was removed/disappeared and the front diff and transfer case was added!! So 1,302 miles later I got 2 more recommendations added out of the blue! More

by K_EITH_NICHOLAS Verified Customer Verified Customer

Print

An oil change should not take 2 hours. They didn't reset the computer so I am still receiving service reminders and the Chevy app says I am at less than 10% oil life. They want me to "brin They didn't reset the computer so I am still receiving service reminders and the Chevy app says I am at less than 10% oil life. They want me to "bring it back by" so they can fix it as if I didn't already take time off from work for the initial oil change. And their oil changes are expensive! More

by hjacks23 Verified Customer Verified Customer

Print

Everybody was very friendly and took care of my vehicle very quickly and professionally.\nVery curious very quickly and professionally.\nVery curious More

by WL212H Verified Customer Verified Customer

Print

Brought the car to the shop and was told the car needed a new battery and starter. Fortunately, the battery was still under warranty at Sam’s Club so I didn’t have to purchase another one. I really appreciat new battery and starter. Fortunately, the battery was still under warranty at Sam’s Club so I didn’t have to purchase another one. I really appreciate the fact that the dealership was willing to put in the battery despite the fact that I purchased it elsewhere. Thanks again More

by stevenarrowood Verified Customer Verified Customer

Print

This was a great visit. They diagnosed my problem and handled it quickly. This is my dealership from now on. They diagnosed my problem and handled it quickly. This is my dealership from now on. More

by terrellnewberry Verified Customer Verified Customer

Print

It was an easy visit. Rodney was pretty thorough in explaining everything going on with my car. I didn't feel pressure to buy anything extra which is typically a deterrent Rodney was pretty thorough in explaining everything going on with my car. I didn't feel pressure to buy anything extra which is typically a deterrent for a second visit. Thanks! More

by meongraham01 Verified Customer Verified Customer

Print

I’ve been a George Moore Chevrolet customer for 23 years. The staff exceeded their standards and expectations. The staff exceeded their standards and expectations. More

by davidbreakstone99 Verified Customer Verified Customer

Print

They are easy to schedule service appointments with and have friendly and knowledgeable staff. I highly recommend. have friendly and knowledgeable staff. I highly recommend. More

by brittney_spangler Verified Customer Verified Customer

Print

Great service and very quick to fit me in. Transparent about the pricing and provided me with different recommended options. Transparent about the pricing and provided me with different recommended options. More

by TULLISJ16 Verified Customer Verified Customer

Print

The service department is excellent. We often work with Rodney. He is extremely professional and very friendly. The service director Scottie does a great job with the department and cus We often work with Rodney. He is extremely professional and very friendly. The service director Scottie does a great job with the department and customers. We've been going there since 2003 for auto purchases and service. More

by JUDYVIOLIN Verified Customer Verified Customer

Print