Roberto A. Dial
Roberto A. Dial at Casey Kia
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Roberto A. Dial

General Manager

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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4.5
167 Reviews

Languages Spoken

Spanish Spanish

4.5

167 Reviews

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167 Reviews of Roberto A. Dial

August 31, 2023

Dealership Rating
Employee Rating

I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o More

by Cynvonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Colton , Joey Duncan

Sep 13, 2023

Casey Kia responded

I am sorry you had to wait so long for this process. Feel free to call me @ 757-933-2243 for any questions you may have. Ed Colton Parts & Service Director Casey Kia

August 26, 2023

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Employee Rating

My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!! More

by CUPCAKE60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Albert “AJ” Jackson

Aug 29, 2023

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

May 20, 2023

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Employee Rating

Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F. , Hugh Mitchener

May 24, 2023

Casey Kia responded

Thank you so much Justin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 22, 2023

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Employee Rating

The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made su More

by Enigea75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer, James Barnes , Albert “AJ” Jackson, Hugh Mitchener

Mar 24, 2023

Casey Kia responded

WOW!!! Thank you so much Ebony for the five-star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 27, 2022

Dealership Rating
Employee Rating

Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles More

by Fahey.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer, James Barnes , Albert “AJ” Jackson, Aaron McGiffin

Dec 28, 2022

Casey Kia responded

Thank you so much Kevin for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2023 KIA Sportage Hybrid. Also thank you for the positive endorsement of your experience and my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 03, 2022

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Employee Rating

It was a painless and seamless visit and transaction. Questions were answered and the process was transparent. More

by SPitzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Barnes, Jacob Martinez F. , Aaron McGiffin

Dec 14, 2022

Casey Kia responded

Thank you so much Shaughnessy for the five star review! We are extremely grateful for the opportunity to earn your business on your brand new Sorento. Thank you for your loyalty. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 22, 2022

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Employee Rating

Jacob was polite, friendly, and did everything he could to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions. More

by Kbrballard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2022

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 20, 2022

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Employee Rating

Best place to buy a car! ! Love the staff and Charles Archer goes above and beyond to take care of his customers More

by tammyann72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Albert “AJ” Jackson

Aug 27, 2022

Casey Kia responded

Thank you so much Tammy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We look forward to taking care of all your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 16, 2022

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Employee Rating

This was the best experience I have ever had in purchasing a car! Excellent! Awesome! More

by molawrence64
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Albert “AJ” Jackson

Aug 18, 2022

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Aug 18, 2022

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 03, 2022

Dealership Rating
Employee Rating

I have found my car salesman! Mr. Roberto Dial impressed me so much after meeting him at a Networking Event that I will tell all my family and friends to go see him at Casey Kia! More

by V Sawyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Casey Kia responded

Thank you so much for the five star review. Also thank you for the positive endorsement. I look forward to working with you to take care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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