Robert Strecker | Page 16

Excellent service dusing process of leasing my new BMW The entire process, from turning in my 2016 BMW at lease end to selecting and taking delivery of my new 2019 BMW, was excellent in terms of service an The entire process, from turning in my 2016 BMW at lease end to selecting and taking delivery of my new 2019 BMW, was excellent in terms of service and making me feel like a valued customer. I had about a one week gap between lease end and delivery of my new car. BMW Westlake providedme with a great loaner until my car came in. The employee who went over all of the features of my new car was very knowledgeable and helpful in expaining of things work. More

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Outstanding! My wife and I have bought our last 5 cars from Bob Strecker; first in Akron and then from Ganley. The crew at Ganley could not have been nicer or mor My wife and I have bought our last 5 cars from Bob Strecker; first in Akron and then from Ganley. The crew at Ganley could not have been nicer or more knowledgeable. Ken was outstanding and Mike made the paperwork a breeze. It only took us 2 visits and we walked away with 2 cars. Neat and simple and 2 good deals. More

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Fabulous My husband and I have followed Bob Strecker.from Akron to Middleburg Hts., to Westlake for the purchase of our vehicles. This was my first visit to We My husband and I have followed Bob Strecker.from Akron to Middleburg Hts., to Westlake for the purchase of our vehicles. This was my first visit to Westlake. All of the employees could not of been more attentive, courteous, and polite. Bob paired us with Ken Delk whom we couldn't of been happier with. One week later we drove our new cars home. Westlake by far was the most pleasant car buying experience! More

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Smooth, easy process My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. More

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Second consecutive lease from this team! I love working with Ken, Bob, and the other team members at BMW of Westlake! They are very accommodating when it comes to appointment requests, and t I love working with Ken, Bob, and the other team members at BMW of Westlake! They are very accommodating when it comes to appointment requests, and they went out of their way to help me find the perfect car for my taste and budget. All the little details are covered with this crew, and they make delivery a breeze. Honestly, I had such a good experience with my first lease that I didn't consider looking anywhere else. They are top notch! More

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Some really good people working there. I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excel I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excellent customer service. Bob the sales manager was very good. So was the finance manager. Dirk the BMW genuis is a great guy - very respectful, knowledable about his product and overall classy. Although John was off that day I could not be more pleased with his service. He's a class act. Patient. Curteous and pleasant. I give him an A+ for his attention. Oh and Carl in service is also very cusomter focused and respectful. This is appreciated. More

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An Amazing Experience!!!!! I brought my father into BMW Westlake on 8/1/18 to look at a car. Jimmy Laumer could not have been more helpful to us. The entire staff was courteou I brought my father into BMW Westlake on 8/1/18 to look at a car. Jimmy Laumer could not have been more helpful to us. The entire staff was courteous and did not pressure us to buy a car. We ended up buying the X1. My father is up in age and is not tech savvy. They were so patient with him while giving him the tutorial of the car. I told them that he would probably be in there a lot asking questions and they said he could come anytime that he wanted to. He can come everyday to have it washed if he likes. Jimmy was very reassuring and understood my concern for my dad. He even offered to take him for a Danish when he came back in. I could not be happier with the decision to buy a car from this dealership and highly recommend them to anyone. More

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Good dealer with good people. I have bought 6 cars from this dealer. Possibly a 7th is coming. They have good people working there and they try very hard to maintain relationships I have bought 6 cars from this dealer. Possibly a 7th is coming. They have good people working there and they try very hard to maintain relationships with their clients. More

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Fantastic experience! This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to help us as we were looking at the cars on the lot. His mannerisms were kind and nice and unassuming. His low pressure yet caring personality is exactly what we look for when buying a car. He is a great listener and very knowledgeable about the cars, the leasing process and finance options. We bought the car we wanted in one quick and painless visit! Bob, who did our end of lease inspection was very respectful and professional too. We felt appreciated by this well managed dealership. We completely understand why Westlake BMW earns honors and awards every year! More

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Easy Doing Business With I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always been treated professionally. When I went to buy my BMW off lease, they took it through the Certified Pre-Owned (CPO) process, and offered me an excellent rate on my purchase. I have literally been at other dealerships for hours negotiating. Not here. No haggles, great service. More

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