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Robert Lonsbury
Robert Lonsbury at City Automall Ford
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Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
177 Reviews
4.9

177 Reviews

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177 Reviews of Robert Lonsbury

November 06, 2024

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Employee Rating

Zachary Ott helped us buy a used 2021 Ford Explorer Platinum, Beautiful SUV He walked thru all of the perks that it came with and took time to explain what we did not understand. He also worked with u More

by chetabrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Ott, David Dau, Cole Findley

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Nov 08, 2024

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Dealership Rating
Employee Rating

Fast service and the truck was ready when it was supposed to be, good communication. More

by VFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Nov 08, 2024

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

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Employee Rating

I would recommend friends or family to city ford mechanics and service team is great. More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

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Nov 02, 2024

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

October 28, 2024

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Employee Rating

Friendly, knowledgeable staff. Service was quick and well done. Nice waiting area. Free drinks are a plus. More

by tfrederick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Nichols, Tyler Armbruster, Audrey Gradeless

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Nov 01, 2024

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

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Employee Rating

My vehicle was picked up and delivered. All of the work was covered on warranty. Great staff, great service and in my home town! More

by SMCORBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Tyler Armbruster, Ashley Huntley, Lee Holliger, Derek Hively, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Oct 27, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

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Employee Rating

This is the 3rd time trying to reply your dealer rater web keeps making me sigh in but doesn’t take me back to your website definitely annoying More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

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Oct 26, 2024

City Automall Ford responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

October 18, 2024

Dealership Rating
Employee Rating

Warm and friendly service team! We love working with Rob. He is the absolute best!!! More

by thefeltons9608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

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Employee Rating

Rob is exceptional, he’s always cheerful and informative. I know when I get him our vehicle will be taken care of with the upmost attention. More

by Haileesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

City Automall Ford responded

Haileesha, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 07, 2024

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Employee Rating

Friendly and knowledgeable staff, had a few issues with my truck and they quickly and without hassle fixed the problem. More

by RRIGGS531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

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Oct 13, 2024

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2024

Dealership Rating
Employee Rating

Well this isn't a good time for a review. I bought a 2019 RAM a week ago and now it's broke down. So I'm not very happy with the dealership. I don't have a vehicle now. The service department More

by jodimullins171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alissa Furry, Tyler Armbruster, David Dau

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Oct 12, 2024

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

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