Robert Killmeyer | Page 8

I will never go back to Ganley Toyota. The service department is awful. Nick Marshall the salesman is the only decent person there. The service department is awful. Nick Marshall the salesman is the only decent person there. More

by SUPACASE17 Verified Customer Verified Customer

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We purchased certified preowned tundra from here. the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certi the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certified preowned. We found this out from someone at ganley as well as corporate. We also purchased the platinum extended warranty.  8 months after purchase we had to replace the exhaust pipes as they were aftermarket and not covered ($414 which I now believe is owed to us & ill be waiting for a call).. why weren’t these replaced with oem parts? Then on Tuesday the tail lights stopped working (also aftermarket and not replaced but we didn’t know), truck wouldn’t go out of park several lights on the dash ect. Took it back to ganley to be told we couldn’t get a loaner which is covered under the warranty. We were told we couldn’t get a loaner because they weren’t positive it was warranty work. I also found out from an employee the loaners on site are there for any customer and Toyota can choose to give out at this discretion, if 55k plus 2 warranties doesn’t qualify you what does? Anyway after several back and forth calls and a call to corporate they replaced the tail lights. My husband went to pick up the truck and asked for his old lights and was told by Robert Killmeyer “ you cant have these lights I paid for them”.. uhm we bought the truck and the warranties? If you go get new tires and want the old ones they give them to you same with wheels ect. Rob proceeded to tell my husband “no one can confirm or deny these lights are yours”. My husband stated several people at Ganley knew what was going on and rob then said “ no one knows more than me” LOL. So at this point its more than just the tail lights it’s the point we both own Toyotas spent a good amount of money and are being treated poorly. My husband then had to go to the police to see if they considered this theft. (a report was filed) ONLY AFTER all of this did Robert call my husband and tell him he could come pick up his lights. Im waiting to see if anyone above him calls us about the above and the exhaust before I file a few corporate complaints. More

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My opinion of the Ken GANLEY dealership over all could not be higher. Very personal service in every respect. Today was service and Bob Kilmeyer, Steve, Chris, a master technician, made it a pleasure. I d not be higher. Very personal service in every respect. Today was service and Bob Kilmeyer, Steve, Chris, a master technician, made it a pleasure. I don’t go anywhere else and lately they have been servicing my new Mazda More

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The staff is the best. Everyone is through and helpful. Everyone is knowledgeable and explains everything. Everyone is through and helpful. Everyone is knowledgeable and explains everything. More

by CBUFFKIN66 Verified Customer Verified Customer

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Service department is outstanding and very helpful and I appreciate their help for service needed appreciate their help for service needed More

by SABLEHRCH Verified Customer Verified Customer

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Bob is a very good listener and is just as his job title says…he is a good service oriented service manager. says…he is a good service oriented service manager. More

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Jeff and Robert were fantastic! They were pleasant and made the process easy and quick. They communicated with me often about my car and I got it back very quickly They were pleasant and made the process easy and quick. They communicated with me often about my car and I got it back very quickly More

by E.BALDAUF2014 Verified Customer Verified Customer

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Sold me a certified vehicle with light on and wrong size wheels had to go back wheels had to go back More

by DPOLING67 Verified Customer Verified Customer

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Service department is run efficiently with great professionalism they receive great deals great service outstanding. professionalism they receive great deals great service outstanding. More

by SABLEHRCH Verified Customer Verified Customer

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Service department was great (Steve) and the manager (Bob) was very better than great. I would highly recommend this dealership to my family and friends. (Bob) was very better than great. I would highly recommend this dealership to my family and friends. More

by DWIECZENSKI Verified Customer Verified Customer

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