Robert Billings

Having known the Ellis Family for years since the early 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. More

by CTROBERTS49 Verified Customer Verified Customer

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I took a car I was test driving from Carvana in for a pre-purchase inspection. Very quick service. Good experience. pre-purchase inspection. Very quick service. Good experience. More

by JGRACYALNY Verified Customer Verified Customer

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Excellent customer service. Robert was extremely professional and had me out in a reasonable amount of time Robert was extremely professional and had me out in a reasonable amount of time More

by Crobison42 Verified Customer Verified Customer

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After dropping off my car at 7:45 I had to call the dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and my front KIA badge had delaminated leaving a very noticeable air bubble. After talking to the service supervisor he told me it was not done at the dealership and it came in that way, but upon looking at the pre inspection photos he had taken the one showing the badge was extremely blurry and you cannot see that the badge was totally intact before getting serviced. After spending $1300 he would not replace my badge after the incident and told me I would receive a call Monday/Tuesday from the manager but still I have not gotten a call. More

by Trey Strasser Verified Customer Verified Customer

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I dropped my car off at 7:45 and had to call back at 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving a very noticeable air pocket beneath. When I notified my service advisor he told me the car looked like that when it came in with no proof of that since the picture he had taken was very blurry. This problem still has not been resolved. As of this time I was supposed to receive a call from a manager but have not. More

by Trey Strasser Verified Customer Verified Customer

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This dealership excels at misrepresenting what they offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatan offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatant manipulation and deceit reminiscent of Harry Wormwood in Matilda. Sales insisted during negotiations that a second key was unavailable. Eddie then texted me from a ‘personal’ cell number, suggesting I contact someone he knew who could cut a second key at an additional cost. I declined this dubious offer and requested the dealership provide a second key as part of the sale. Eddie stated only one key would be included. The next day, I returned to the dealership because I was locked out of features without the second key. Another sales member said they had to cut a key and a manager informed the sales team on shift that the previous owner had, in fact, turned in two keys and a charger. They asked for my key to compare as they searched and then Magically, the dealership “found” the second key. Another sales member then returned with the second key but attempted to withhold both keys until they “verified” that they were for my EV—a humiliating process involving escorting me to my own car, despite it being the only model of its kind on the lot. This behavior raised serious concerns about a coordinated scheme among the dealership staff to deceive buyers about key availability to extract additional money outside of the dealer. Additionally, when inspecting the vehicle, I specifically inquired if it came with a charge and Sales showed me a charger laying in the trunk of the EV just before we went out for a test drive to the. discover at home it was incompatible. Reported to dealer and later, receive a text message from Eddies ‘work’ cell number saying the charger was provided by the previous owner. When confronted , asked for a copy of all paperwork, arbitration supplement information, and requested remedy put in writing. Was given partial paperwork again. Then GM declined the claim on grounds that he was not present and sales members were out of office and could not verify if a charger was present, implying their pre-delivery inspection and sales members were not responsible for inaccuracy. GM then proceeded to put in writing that they would do their due diligence to contact the previous owner for correct charger. Next day received call saying they spoke with buyer, followed by another call that owner was away on a business trip with no return timeline. Proceeded to suggest I pay for half the cost. I declined and after exhausting negotiations, requesting and cited the Magnuson-Moss Warranty Act to argue that these discrepancies should not burden the buyer. Only then did they agree to provide the correct OEM charger—though the general manager insisted a 50/50 cost split. Infuriatingly, Eddie also took it upon himself to box my personal belongs from my trade without prior permission while I was in the finance office. To add insult to injury, I provided proof of other trade-offers $4000 above Jim Ellis Kia offer, which they refused to match nor returned my paperwork. When asked, Sales misrepresented information regarding used EV tax credit, claiming it was only $1,500, when in fact, it should have been $4,000. During the signing process, I was instructed to sign a document transferring the tax credit to the dealership, yet there is no record of this credit applied in my sales paperwork. In effect, they gave me $4,000 less on my trade-in, captured an additional paperwork for $4,000 in tax credit—all without transparently reflecting this in my deal and later learned they listed my traded-in vehicle for $8,000 more than what they gave me. I strongly advise anyone considering used cars to look elsewhere. Their conduct, marked by deceptive and unethical practices, falls far short of excellence and ultimately damages the Jim Ellis reputation, leaving buyers with unnecessary stress and fruits. More

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They cannot fix your car! I brought my car in July for an axle repair. I didn’t get the car until September but it was still not functioning. I gave it right back, two weeks I brought my car in July for an axle repair. I didn’t get the car until September but it was still not functioning. I gave it right back, two weeks went by and they said I needed new tires even though my tires were only 9 months old but I bought new tires anyway. Still didn’t fix it brought the car back the same day. Another month passes, they say I need a motor mount, didn’t fix it, then th year said I needed a whole new motor. On Halloween they say my car is ready. Obviously no one drove it as it was worse than when I brought to them in July. I decided to trade in my car that day as obviously Jim Ellis Kia is unable to repair vehicles! More

by Sadcustomer Verified Customer Verified Customer

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Your telling me your multi point inspection found that I needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in the tire? Makes me question the whole service because how can you possibly miss something so obvious. More

by jarmanine_jones Verified Customer Verified Customer

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Ever single person helping could not have been nicer despite the fact that it was the end of the day. They appreciated how important it was for me to have a working car for the next morning. I had to dr despite the fact that it was the end of the day. They appreciated how important it was for me to have a working car for the next morning. I had to drive to Chattanooga to take my mother currently in memory care to a Drs appointment. Mallory jumped in and was instrumental in pulling it together!! Great teamwork!! Thank you!! More

by DebMKar Verified Customer Verified Customer

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Robert was very kind and attentive. He answered all of my questions and was very patient. Excellent customer service! He answered all of my questions and was very patient. Excellent customer service! More

by DESMONDJEFFERSON Verified Customer Verified Customer

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