Rick Mathis | Page 5

Worst Dealership This is the worst dealership!!! Do not trust them and especially do not use their service department. They do not know what they are doing! We were This is the worst dealership!!! Do not trust them and especially do not use their service department. They do not know what they are doing! We were on vacation and our truck started running rough. We looked on the web and found the closest Nissan dealership, which was the service center at Town Center Nissan. We had taken very good care of our vehicle (in fact, we had it serviced a week before we left on vacation) and we loved the truck. We were even planning on buying a new Nissan truck when this one needed to be retired. Town Center Nissan misdiagnosed the problem as faulty ignition coils. After a $1200 repair the truck was still running rough and the next diagnosis was a blocked catalytic converter. They stated that they did not have parts on hand to replace the catalytic converter but they could just clear the blockage and it would be fine for us to continue to our destination and then return home where we could schedule the repair. They were wrong!!! What they did was ruin the engine and ended up costing us over $6400. When we confronted them, they told us it was not their fault. In our attempts to try and resolve the problem they have lied to the Nissan corporate office, changed their story many times, and just given us the runaround. Do not trust this dealership! More

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Poor customer service I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not blowing heat, so I bring it back Saturday morning, and they said they would look into it. They did give me a rental car which was nice, At 3:29 after not hearing from anyone I called and was told they ordered a part and should be here Monday. ( It would have been nice if someone told me instead of me having to call especially since I use a truck to make a living and as nice as it was to have a car I couldn't wok out it. So on Monday I finally here from someone at 2:51 telling me it needs a new heater box, but the good news was the $500 I already spent on the repair that was not need would be credited. The service adviser was suppose to check into when the part would arrive, as well as into getting me a truck to drive, never heard from him. At 5:33 I called to see what was found out and he had already gone home for the day. The other gentleman had no idea what was going on with my truck, but would check into getting me a truck to drive the next day since he was the one that wrote up mt service ticket. Tuesday comes, did not hear from anyone, Wednesday comes did not hear from anyone. Thursday I finally call at 7:18am and was told the part should be in today and they will try to get it fixed. Thursday 4:56pm truck is finished. Friday morning I go to pick up my truck and sit down with the service manager and explain all that has happened and my poor customer service experience. He ended up crediting me a little more than the first repair that did not fix it cost, which was what they were suppose to do already. That was the worst customer service experience of my life and to think we have bought over $70000 in vehicle with them. i will never go back. More

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