Richardson Larochelle | Page 2

There was a lack of communication with me throughout the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-calle the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-called manager yesterday and another one on Friday. Eventually, I had to contact the general manager of the dealership, who kindly stepped in and resolved my issue. This dealership has always had my respect, as has their service, but honestly, nowadays they leave much to be desired. They tried to keep my cars for two days just for a battery replacement. The “new” batteries are showing only 12% capacity. I have never had these kinds of issues with the previous managers. There is no longer respect for the position of manager at that location, and it seems like anyone can pass themselves off as one. On top of that, I was severely overcharged for tires. Two tires for a Jeep Wrangler were priced the same as four tires at other stores. I just paid $190 per tire at Tire Kingdom today, while these people were charging $327.05 per tire — $655 plus alignment for just two tires. The total came out to $858 for two NEXEN tires! This pricing is extremely excessive and unreasonable. More

by Oscarena_toro Verified Customer Verified Customer

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Service was great . . Richardson kept me informed on the progress of my vehicle .. wait was a little long but overall great service . Richardson kept me informed on the progress of my vehicle .. wait was a little long but overall great service More

by asewell0627 Verified Customer Verified Customer

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Easy scheduling process and completion of work. Easy scheduling process and completion of work for me. Easy scheduling process and completion of work for me. More

by DJPEAK1 Verified Customer Verified Customer

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every thing was very good cleanlinest was very goog and wash my vehicle. service advisor was exceptional wash my vehicle. service advisor was exceptional More

by ptppallu1475 Verified Customer Verified Customer

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I may be rating the dealership and Richardson, a five, but the communication when you pull up needs improvement. I was told to pull in a guy asked why I was out there. I said I had an appointment for an o but the communication when you pull up needs improvement. I was told to pull in a guy asked why I was out there. I said I had an appointment for an oil change, with Nick. After that, I heard nothing for 10 minutes. I went to ask only to find out that Nick was stuck with a customer and he told me that another advisor could help me. More

by Fefe Verified Customer Verified Customer

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ort & Simple Excellent service from the maintenance team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! More

by MORGANMULFORD Verified Customer Verified Customer

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Excellent service like always. Bob is great and love the tech video of start to complete. Thank you Bob is great and love the tech video of start to complete. Thank you More

by e__duran Verified Customer Verified Customer

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While the assigned Representative was not available, the supervisor quickly put me in with Richardson La Rochelle and he took excellent care of me and my vehicle. The issue was identified after a reasonable supervisor quickly put me in with Richardson La Rochelle and he took excellent care of me and my vehicle. The issue was identified after a reasonable amount of time and as satisfactory resolution was agreed upon. I waited in the cafe and had most excellent food in a very comfortable setting More

by juananja Verified Customer Verified Customer

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I received excellent service from Richardson for the service of my Jeep Grand Cherokee the other day. service of my Jeep Grand Cherokee the other day. More

by fineartacq Verified Customer Verified Customer

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Everything went well, Rich addressed our needs. Rich was very professional, efficient, and informed. Great! Rich was very professional, efficient, and informed. Great! More

by tomtom95 Verified Customer Verified Customer

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