Richardson Larochelle | Page 2

every thing was very good cleanlinest was very goog and wash my vehicle. service advisor was exceptional wash my vehicle. service advisor was exceptional More

by ptppallu1475 Verified Customer Verified Customer

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I may be rating the dealership and Richardson, a five, but the communication when you pull up needs improvement. I was told to pull in a guy asked why I was out there. I said I had an appointment for an o but the communication when you pull up needs improvement. I was told to pull in a guy asked why I was out there. I said I had an appointment for an oil change, with Nick. After that, I heard nothing for 10 minutes. I went to ask only to find out that Nick was stuck with a customer and he told me that another advisor could help me. More

by Fefe Verified Customer Verified Customer

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ort & Simple Excellent service from the maintenance team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! More

by MORGANMULFORD Verified Customer Verified Customer

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Excellent service like always. Bob is great and love the tech video of start to complete. Thank you Bob is great and love the tech video of start to complete. Thank you More

by e__duran Verified Customer Verified Customer

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While the assigned Representative was not available, the supervisor quickly put me in with Richardson La Rochelle and he took excellent care of me and my vehicle. The issue was identified after a reasonable supervisor quickly put me in with Richardson La Rochelle and he took excellent care of me and my vehicle. The issue was identified after a reasonable amount of time and as satisfactory resolution was agreed upon. I waited in the cafe and had most excellent food in a very comfortable setting More

by juananja Verified Customer Verified Customer

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I received excellent service from Richardson for the service of my Jeep Grand Cherokee the other day. service of my Jeep Grand Cherokee the other day. More

by fineartacq Verified Customer Verified Customer

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Everything went well, Rich addressed our needs. Rich was very professional, efficient, and informed. Great! Rich was very professional, efficient, and informed. Great! More

by tomtom95 Verified Customer Verified Customer

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Satisfactory Service from the team at Sawgrass. I was able to schedule an appointment with no hassle and job was completed well. Thank you I was able to schedule an appointment with no hassle and job was completed well. Thank you More

by yotransportsolutions Verified Customer Verified Customer

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To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

by Ampi1966maury Verified Customer Verified Customer

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