Richardson Larochelle | Page 14

Oh boy, where do I start with this nightmare of an experience. I would suggest first of all that you look at the service records on this truck, it goes on to infinity! Richardson is the worst service experience. I would suggest first of all that you look at the service records on this truck, it goes on to infinity! Richardson is the worst service rep I have encountered since I had the one before him who you fired. He never verbally followed up with me for the almost 4 weeks you had my truck. He did not answer or return calls or answer text. My truck, this time, was in for the 5th time for the same problem of starting intermittently. After 4 weeks I am told by the Service manager Alma and supported by her boss that it's the battery. I said of course that this problem existed 3 years ago when it first happened and the battery was brand new. They seemed more worried about having to spend $2000 or whatever it was to provide me with a rental car. Long story short, I left very unsatisfied with my unfixed truck after almost 4 weeks. The truck of course start to have the same problem so I went to Advanced Auto Parts because I purchased the $296 Platinum Diehard Battery from them. They tested the battery in my truck and told me that there was nothing wrong with the battery that buying a new one was a waste of money at this point. The battery still has warranty because it's an 850cca 4 year battery with 19 months left. I called Alma and she told me she was sorry that they could not fix the truck because it did not throw a code. This is a ridiculous answer yet it was coming from a service department that held my truck for 4 weeks to tell me I had a bad battery, which I don't! The other major issue with the truck is a known issue with the radio. The face peels away and the dealership replaced it under my warranty or Arrigo Dodge extended warranty, I'm not sure. Well in less than 2 years the 2nd radio started doing the same thing, I alerted my service rep (whom has since been fired) that I needed it replaced. I trusted this was getting done because he said he ordered it! When I dropped the truck off for the ignition issue Richardson told me the radio had been ordered and he could get it install. Well later on when I started dealing with Alma she informed me that both the guy fired and Richardson incorrectly told me I could have the radio. Alma said it was beyond 2 years and there was no record of it, I was shocked that 2 people said yes and one says no. There is a real problem here, when you tell a customer you are going to do something, you should stand behind it. While all this nonsense was going on I had salespeople calling me from Arrigo to sell me a new vehicle so I could start this nightmare up all over again. Whoever is reading this, please go through the file on my truck, I intend to seek a legal recourse to rectify my situation as I don't know what else to do More

by Curtis Verified Customer Verified Customer

Print

Nearly impossible to get in touch, took weeks. The repair itself should have taken minutes. The repair itself should have taken minutes. More

by asancheyev Verified Customer Verified Customer

Print

Quick accurate and friendly service! The staff is knowledgeable, and costs are reasonable. Rich has been great every visit. The staff is knowledgeable, and costs are reasonable. Rich has been great every visit. More

by CLPGONZALEZ Verified Customer Verified Customer

Print

My service advisor did a great job and the service was excellent. Great Job and painless. excellent. Great Job and painless. More

by cheryls1 Verified Customer Verified Customer

Print

It's the absolute best ,I've been coming to this dealership for quite some time ,and still gets the same warm welcoming from the workers.!! dealership for quite some time ,and still gets the same warm welcoming from the workers.!! More

by jmeyers0369 Verified Customer Verified Customer

Print

Rich did an amazing job taking care of my service. Though the part needed to be ordered. I was able to return to have all work completed. Though the part needed to be ordered. I was able to return to have all work completed. More

by DJPEAK1 Verified Customer Verified Customer

Print

My experience was great, the whole staff was nice and professional. I would go back and recommend people about it. professional. I would go back and recommend people about it. More

by joelruiz305 Verified Customer Verified Customer

Print

I like Arrigo service department because they always go up and beyond to offer the customer service experience. up and beyond to offer the customer service experience. More

by STEVEH32183 Verified Customer Verified Customer

Print

There was poor communication with the representative and myself. The service center had very poor time management. The process to change to batteries took 4 1/2 hours. myself. The service center had very poor time management. The process to change to batteries took 4 1/2 hours. More

by amatxos Verified Customer Verified Customer

Print

Great services very profesional on point well done job on time well recommend happy with the job done time well recommend happy with the job done More

by rogerponce1969 Verified Customer Verified Customer

Print