Richardson Larochelle | Page 11

The Worst. We had come in 2 weeks before to speak with a rep. Made an appointment to drop the truck off, because we were told you would need it for 4 days. 1 Ex We had come in 2 weeks before to speak with a rep. Made an appointment to drop the truck off, because we were told you would need it for 4 days. 1 Explained the truck stalls engages the emergency break while driving. This has happened 3 times in the year 1/2 we have had the truck. Second the driving down the highway the car battery voltage dropped to 11V. Took it to dealer in the area, since we are getting on alligator alley. They did not have time to run a computer test and all that needed to be checked. Once home we meet with Anthony, made the appointment. We Dropped the truck off late because there was no time on the e-mail so we were unsure of the time we should drop it off. Once there they could not find our appointment. Anthony was out sick. Took 45 min to get a rep to actually help us. Someone else dealt with our truck. While you had my truck, I got a call about a recall and if I wanted it fixed while you had the truck. I said yes. Received a text about the truck recall and text back yes fix it. 3 days later you call and tell me my car is ready, you could not duplicate the problem. that the car was driven 6 miles. A year and a half tells you it is intermittent problem. I called back and ask if you did the recall problem, answer oh no we did not know you wanted us too. Really???? Then you had my truck for another 2 days, to do the recall, that should have been done during the 3 days you had the truck. We figured since the problem was intermittent, you would check what was going on in the system of the truck, as requested, at the first meeting with Anthony. Instead, you just drove it 6 miles in 3 days. So needless to say, when crossing over a busy highway after being at a light is scary wondering if my truck will just stall out or my battery will just die in the middle of the street. Since there is no answer to the problem going on with a new truck that has less then 8k miles on it. More

by raammarine Verified Customer Verified Customer

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Unprofessional, rude, and continuously disrespectful to customers and employees. This service director is manipulative and speaks in such an aggressive manner. customers and employees. This service director is manipulative and speaks in such an aggressive manner. More

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Excellent service! Would definitely recommend for friends and family and can not say anything bad about my Jeep Would definitely recommend for friends and family and can not say anything bad about my Jeep More

by DANNYBLED Verified Customer Verified Customer

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Drop off and pick up were quick. Great updates while the car is being serviced. Great updates while the car is being serviced. More

by eadrew3.ed Verified Customer Verified Customer

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Lack of communication and caused a new issue fixing another. Now my truck sounds like a jet is in my engine. another. Now my truck sounds like a jet is in my engine. More

by OCONNORERICH Verified Customer Verified Customer

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ashley Zapesi great customer service she helped me with my oil change for my truck.. my oil change for my truck.. More

by josue_soza Verified Customer Verified Customer

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Rich was very communicative and helpful through the service needed. Will only deal with him moving forward for service needs. service needed. Will only deal with him moving forward for service needs. More

by REDSMARK Verified Customer Verified Customer

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I felt Richardson was very attentive n listened to my concerns. I had an aftermarket warranty which he handled. The warranty company took there sweet time getting parts. Richardson was on top of this gam concerns. I had an aftermarket warranty which he handled. The warranty company took there sweet time getting parts. Richardson was on top of this game. Very Satisfied! More

by bollonr Verified Customer Verified Customer

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Had an amazing experience with the service department, brought my car in on a Monday after a weekend (which is usually busy) and got my car back in 2 hours. Couldn't say anything bad about Richard (Laroch brought my car in on a Monday after a weekend (which is usually busy) and got my car back in 2 hours. Couldn't say anything bad about Richard (Larochelle),he made it a breeze to have my car serviced. More

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Everything was perfect, no issues at all. I appreciated to receive the car cleaned, thanks I appreciated to receive the car cleaned, thanks More

by Blacksmith Verified Customer Verified Customer

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