Richard York
Richard York at Showcase Honda

Richard York | Page 11

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
262 Reviews
4.8

262 Reviews

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262 Reviews of Richard York

June 29, 2024

Dealership Rating
Employee Rating

The staff was friendly, professional and timely. They kept me informed and listened to my concerns. I appreciated their efforts. More

by ZMIT30
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 27, 2024

Dealership Rating
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Excelente servicio, muy amable Francisco! 😊 todo muy bien! Muy serviciales todos!! Contenta con el servicio! 💯 More

by Mary.rivera43mr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Noah Ventura

June 23, 2024

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Always have great service and with Richard York. .....one reason we come there. He is very helpful More

by granygrnt1
Service Price Transparency
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Recommend Dealer
Yes

June 21, 2024

Dealership Rating
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Staff is courtesy and always on time. Explain repairs thoroughly and provide options. I actually enjoy visiting them for all my service needs! More

by MCTRACEY55
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Devin Suzuki

June 20, 2024

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Employee Rating

Transmission light on but charged $188 for diagnostic check but first thing u do is xx tranny dipstick , problem solved it was overfilled ,no Need for diagnostic charge More

by Jim horn
Service Price Transparency
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Recommend Dealer
No
Jul 08, 2024

Showcase Honda responded

Thank you for sharing your recent experience with us, and we sincerely apologize for the inconvenience you encountered regarding the diagnostic charge for your transmission issue. Your feedback is important to us, and we regret any frustration this situation may have caused. We apologize for any miscommunication or oversight regarding the diagnosis of your transmission light issue. It is our priority to ensure accurate and efficient service for all our customers, and we regret that this was not reflected in your recent visit. To discuss this matter further and to address your concerns, we encourage you to contact Sean Hoopes, our Service Director, directly at 602-274-3800. Sean is committed to understanding your situation in detail and working with you to find a resolution that meets your satisfaction. Once again, we apologize for the inconvenience and appreciate your feedback as it helps us improve our service and customer experience.

June 18, 2024

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Employee Rating

We exclusively go to showcase Honda and always have a great experience! Thank you to all of the staff. More

by JMENZER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Marion, Amair Habhab, Jerry Green , Trey in finance

June 18, 2024

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Employee Rating

Close to home and easy to book an appointment. Richard is very helpful and got me out in a reasonable time frame More

by DLCHELINI
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2024

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Very professional experience. They were very clean and organized. We had to go in to get a warranty claim on our ac system and the process was easy with them. More

by WILLIAM.CHERRY916
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Jerry Green, Cassie Allen, Devin Suzuki, Austin Czerwinski , Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 16, 2024

Dealership Rating
Employee Rating

I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) More

by wesrdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Hoopes, Jerry Green, James Birchman, Cassie Allen, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo

June 15, 2024

Dealership Rating
Employee Rating

It’s always a pleasure when I come to the dealership for service guys are very very nice very accommodating More

by denise.Bogan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Czerwinski

Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're delighted to hear that you had a pleasant experience at our dealership and that our service team was very nice and accommodating. Customer satisfaction is our priority, and we're glad that our team provided excellent service during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of care and professionalism.

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