Richard Smith

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

Oklahoma City Volkswagen responded

Thank you for your kind words! We're thrilled to hear that our team was able to complete the repair in less than a day and get your car back to you by the end of the day. We understand how important it is to have your vehicle back on the road as soon as possible, and we're glad we could meet your needs efficiently. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Safe travels, and thanks again for choosing your original Volkswagen dealer of OKC! Servicing You and Nothing Else! Your team at OKC VW

Oklahoma City Volkswagen responded

Thank you for choosing the original Volkswagen dealership of OKC! We’re thrilled to hear that we were able to accommodate your last-minute oil change and complete it promptly. It’s great to know that our team was able to perform all your requests on time and provide clear explanations for any additional needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team.

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you were pleased with our team and the service you received. It's wonderful to know that everything was handled thoroughly and efficiently and that you were able to get in and out quickly. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We thank you for choosing your original local Volkswagen dealer for your car needs! If you have any more questions or need assistance in the future, please don’t hesitate to reach out Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback. I apologize for any confusion regarding the pricing. To clarify, our labor charge is consistently $180.00, and to complete any repairs, payment for both parts and labor is required. This is our standard procedure and pricing structure for any automobile service shop. We apologize if this was not properly communicated to you. It appears there was a misunderstanding, but please be assured that the labor rate of $180.00 is our fixed rate, and the total cost reflects both the labor and parts required for the repair. This is not a misquote but our established pricing policy. If you have any further questions or concerns, please don’t hesitate to contact us directly. We appreciate your understanding and are here to help with any additional information you may need. As stated previously, you were charged correctly, and OKC VW does not take advantage of anyone due to gender or any customer. You can contact our service manager, who has already given you a discount for the misunderstanding. If you'd like to discuss this matter constructively, please get in touch with our management team. Thank you Servicing You and Nothing Else! Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted to hear that you received excellent, thorough service. We're committed to providing easy and fully transparent recommended services, complete with videos and explanations. Your satisfaction is our priority, and we appreciate your feedback. Thanks for choosing us, and we look forward to serving you again! Servicing You and Nothing else! Your Service Team at Oklahoma City Volkswagen