Rocky Padilla
Rocky Padilla at Oklahoma City Volkswagen
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Rocky Padilla

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.7
152 Reviews
4.7

152 Reviews

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152 Reviews of Rocky Padilla

June 01, 2024

Dealership Rating
Employee Rating

Nothing to improve- professional and personable all in one. Considerate of my needs for time. More

by nansol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 28, 2024

Dealership Rating
Employee Rating

The experience was very professional. I would very much recommend it to anyone who needs a car More

by lawyermarcopalumbo
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 28, 2024

Oklahoma City Volkswagen responded

Thank you so much for your positive feedback! We're thrilled you had a professional experience with your local Volkswagen dealership at OKCVW. Your recommendation is important to us, and we're glad we could assist you with your needs. Please don't hesitate to reach out if you need further assistance. Safe driving! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

Dealership Rating
Employee Rating

Thank you very much for taking such great care of my car. It means a lot to me. More

by j.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 30, 2024

Oklahoma City Volkswagen responded

You're very welcome! We're glad you are pleased with the care we provided for your car. It means a lot to us to know we could help. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 18, 2024

Dealership Rating
Employee Rating

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. More

by palmajared2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 20, 2024

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted that you consider us the best dealership in Oklahoma City you've ever worked with. Our service department strives to go above and beyond for our customers, and it's lovely to know their efforts have made such a positive impact. Please don't hesitate to reach out if there's anything else we can do for you. We appreciate your support and look forward to serving you again! Servicing you and nothing else! Your team at Oklahoma City Volkswagen

May 17, 2024

Dealership Rating
Employee Rating

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! More

by ctipton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 17, 2024

Oklahoma City Volkswagen responded

Thank you for your review! We're thrilled you had a great experience with our drop-off and pick-up service. Our team strives to make the process as smooth and convenient as possible for our customers. We appreciate your feedback and look forward to serving you again! We thank you for choosing your local Volkswagen dealership in Oklahoma City! Servicing You and Nothing Else! Your team at Norman Hyundai

May 15, 2024

Dealership Rating
Employee Rating

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen More

by Box.linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 16, 2024

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled you had a positive experience with us at Oklahoma City Volkswagen. Customer satisfaction is our top priority, and it's lovely to know that our team has taken great care of you. We look forward to continuing to serve you and keeping your Volkswagen in top shape. If you ever need anything, don't hesitate to reach out. Safe travels, and see you next time! Servicing You and Nothing Else! Your team at Norman Hyundai

May 14, 2024

Dealership Rating
Employee Rating

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "r More

by DanG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Oklahoma City Volkswagen responded

Hello Dan G, We have not been able to locate any records with this profile name. Can you please provide us with the name associated with the service experience stated in this review so the team can look into this matter for you? Or please call our Service Manager, Brian. Thank you! Your Service team at OKC VW.

May 11, 2024

Dealership Rating
Employee Rating

Great service and dealership! Recommend buying or using for service — reliable, fair, responsive. Good work! More

by apriljgrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you continue to choose your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Sales & Service Teams! Our OKC VW team appreciates your kind feedback and looks forward to seeing you next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 05, 2024

Dealership Rating
Employee Rating

Service rep was good, broke my car while repairing and took over two weeks to get the part the tech broke. Very inconvenient and unacceptable. More

by james.basford
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Oklahoma City Volkswagen responded

James, thank you for the review. We regret any frustration or inconvenience that occurred throughout your experience and encourage you to reach out directly if there are any outstanding concerns that we can address for you. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

May 04, 2024

Dealership Rating
Employee Rating

I had a good visit. Jason and Rocky were very helpful when I had questions. The technician worked very hard to get me on my way. He did a great job on the passenger seat More

by manesselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 06, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Jason, Rocky & the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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