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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
110 Reviews
4.4

110 Reviews

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110 Reviews of Richard Pool

June 07, 2025

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Staff knows what they’re talking about. Very helpful. Figure out what the problem with my car is. More

by ALAMASLAT82
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Recommend Dealer
Yes
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June 07, 2025

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It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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June 04, 2025

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Richard did a great job taking care of my vehicle and keeping me informed on everything as it happened. More

by MATT.PETRIZZO
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon, Cory Kazienko, Liz Cornelius

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Jun 04, 2025

BMW of Orland Park responded

Matt, we're delighted to hear that Richard provided excellent service and kept you informed at BMW of Orland Park. Thanks for sharing your experience!

May 31, 2025

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Very good customer service. My car was fixed quickly and they are waiting for a part to get there to finish. More

by ISASERO29
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Recommend Dealer
Yes
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Jun 02, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team provided excellent customer service and efficiently addressed your car's needs. We look forward to completing the work once the part arrives!

May 23, 2025

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My service experience was pleasant and timely, my car was serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my ques More

by HD1645
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush

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May 23, 2025

BMW of Orland Park responded

We're delighted to hear that Rich and the team at BMW of Orland Park provided you with a pleasant and efficient service experience. Thank you for sharing your feedback, and we're here if you have any more questions or need assistance in the future!

May 09, 2025

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waited several days to get a call back Richard in service department and my concern was still never addressed. More

by SOUTHHOLLAND
Service Communication
Recommend Dealer
No
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May 11, 2025

BMW of Orland Park responded

It's disappointing to hear about the delay in communication and that your concern wasn't addressed. We strive for timely responses, so I apologize for any inconvenience this may have caused. Please reach out directly at your convenience, as I'd like to ensure we resolve this matter promptly. Thank you, Brian Coster - Service Director - (708) 460-4545

May 04, 2025

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JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More

by MWALLS35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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May 05, 2025

BMW of Orland Park responded

We love seeing 5-star reviews. Thanks for the shoutout to James!

April 25, 2025

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Jason Jackobaski. is very professional he has always put my concerns first he is wonderful More

by georgewgirl722@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Apr 28, 2025

BMW of Orland Park responded

George, we are glad to hear that Jason has gone the extra mile for you. Thanks for choosing BMW of Orland Park!

April 24, 2025

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Excellent staff and work. Very satisfied with Orland bmw and the efficiency of the service representative More

by BRYANTAUTO24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius, Kevin Hernandez

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Apr 24, 2025

BMW of Orland Park responded

We're delighted to hear that you had a satisfying experience with our team at BMW of Orland Park! Thank you for recognizing the efficiency of our service representative. We look forward to serving you again in the future, Bryan!

April 24, 2025

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Employee Rating

Our experience with Richard and the service center were phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the ser More

by JB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

BMW of Orland Park responded

JB, we're delighted to hear about your positive experience with Richard and the team at BMW of Orland Park. It's great that you felt supported without any pressure and enjoyed some extra perks like a complimentary car wash. Thanks for recommending us!

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