Richard Lanci
Richard Lanci at BMW of Fort Washington

Richard Lanci | Page 30

Service and Parts Director

BMW of Fort Washington

500 Pennsylvania Avenue
Fort Washington, PA 19034

Contact Me
5.0
395 Reviews

Dealership Experience

11 yrs, 9 mos

Industry Experience

46 yrs, 5 mos

Languages Spoken

English English

5.0

395 Reviews

Write a Review

395 Reviews of Richard Lanci

April 12, 2023

Dealership Rating
Employee Rating

I took my BMW for service yesterday and was very pleased with the friendly and top notch service I received from Rich Lanci, Amy Marshall and Ben Ammar and also the crew that greets you when you drop off yo More

by njssanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jun 06, 2023

njssanta responded

The service group at BMW of Ft. Washington is very customer satisfaction oriented. Rich Lanci, Giuseppe Messina, Amie Marshall, Frank Menna, Ben Ammar and Brittany Startzel are to be highly commended for their sensitivity and efforts to making sure you are 100% satisfied. On the sales side, Ed Fallon and Ed Salloum are willing to help after the sale. Michael Fastman runs and has a great organization !

Jun 06, 2023

njssanta responded

The service group at BMW of Ft. Washington is very customer satisfaction oriented. Rich Lanci, Giuseppe Messina, Amie Marshall, Frank Menna, Ben Ammar and Brittany Startzel are to be highly commended for their sensitivity and efforts to making sure you are 100% satisfied. On the sales side, Ed Fallon and Ed Salloum are willing to help after the sale. Michael Fastman runs and has a great organization !

April 12, 2023

Dealership Rating
Employee Rating

The Best PROS … service with a smile from Amie and Ben. .I would recommend BMW of Fort Washington service to everyone More

by debvander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Ryan Young, Ben Ammar , Michael Fastman

Jun 05, 2023

BMW of Fort Washington responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

April 11, 2023

Dealership Rating
Employee Rating

Ben Ammar and Matt Brecht are the best. My car feels like brand new after service. Matt has a lot of knowledge as a technician. I refer bmw of fort Washington to everyone. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

BMW of Fort Washington responded

Hi Alan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

April 07, 2023

Dealership Rating
Employee Rating

Ben Ammar, Santo and crew made my service experience fantastic and this is the dealership to go to to get service done More

by BMW nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Baker, Ryan Young, Ben Ammar , Santo Hannawacker

Apr 09, 2023

BMW of Fort Washington responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

April 06, 2023

Dealership Rating
Employee Rating

Ben ammar great know him for over 21 years great person to deal with love service More

by Jawoodc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Baker, Berj Yeretzian, Ryan Young, Ben Ammar , Melany Del Toro, Michael Fastman

Apr 08, 2023

BMW of Fort Washington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2023

Dealership Rating
Employee Rating

Every team member with whom I came in contact was extremely helpful. This includes the gentlemen who signed me in when I arrived the cashier who checked me out, and all of the service associates. More

by PDOTKH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Ryan Young, Ben Ammar , GIRARD, MELVIN

Apr 07, 2023

BMW of Fort Washington responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2023

Dealership Rating
Employee Rating

Ben helped me with my 3 series in service and Brittany was amazing as always! More

by Tim Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2023

BMW of Fort Washington responded

Hello Tim, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

April 03, 2023

Dealership Rating
Employee Rating

Ben is a incredible person very nice always has a smile and really makes sure you feel good making sure your satisfied 100% He’s the reason I come here for service and future purchases. More

by creditguy333
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young, Ben Ammar , Michael Fastman

Apr 06, 2023

BMW of Fort Washington responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Fort Washington. We hope you continue to choose us for all your automotive needs! Take care!

April 03, 2023

Dealership Rating
Employee Rating

Dealership was clean and all valet were friendly. Santo was the service provider for my grandfather, Ben was very accommodating to him. More

by Jibrealmoore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young, Ben Ammar , Michael Fastman, Santo Hannawacker

Apr 05, 2023

BMW of Fort Washington responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Fort Washington so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

April 03, 2023

Dealership Rating
Employee Rating

The best customer service in town I’m glad I changed locations Ben am at is top notch More

by curt75.ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young, Ben Ammar , Michael Fastman

Apr 05, 2023

BMW of Fort Washington responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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