Rich Ponulak

They were not pushy at all and got us in and out as fast as possible. Very courteous people as possible. Very courteous people More

Report | Print

The car buying process has definitely changed since I purchased my last vehicle. Inventory is constantly changing and prices are very different now. But my salesman Ron was very patient and helpful. Eddi purchased my last vehicle. Inventory is constantly changing and prices are very different now. But my salesman Ron was very patient and helpful. Eddie the finance guys made the process very simple and easy to understand. I like that he wasn't talking to fast and rushing through the process. He explained each step, Ron in the end came in and help me as I made my final decision and finally purchased a Toyota Highlander. Definitely appreciate the experience. More

Report | Print

Richard Ponulak was great to work with. He made the whole process stress free. I never felt pressured or was bombarded with emails from Naperville. He has a calm welcoming present about hi He made the whole process stress free. I never felt pressured or was bombarded with emails from Naperville. He has a calm welcoming present about him and listened to your needs in a car. I would definitely go back to Naperville for all of future purchases More

Report | Print

Excellent service professional staff. Helpful and knowledgeable. Answered all questions about the vehicle operation and setup. Helpful and knowledgeable. Answered all questions about the vehicle operation and setup. More

Report | Print

Exelent service. Was assisted my Richard who was great help. Showed me a lot of great options and helped me pick the car that worked best for me. Would highly recomme Was assisted my Richard who was great help. Showed me a lot of great options and helped me pick the car that worked best for me. Would highly recommend. More

Report | Print

Extremely hospitable dealership! Talking with Rich felt like we were chatting with a neighbor, he is very calm and down to earth. We never felt overly pressured to buy the car or any Talking with Rich felt like we were chatting with a neighbor, he is very calm and down to earth. We never felt overly pressured to buy the car or any extras. We did end up purchasing a few after market additions and an extra warranty. They worked with us on pricing and packaging for these so that our monthly payment could stay close to what we wanted. Zeke was pleasant to talk to as well, he kept us laughing and made sure to thoroughly explain out the price break down. I dropped the car off a few days later for rust proofing and remote start which they installed lickity-split and they gave me a beautiful loaner in the meantime. My only minor complaint is that I wish they re-detailed the car before we drove off in it as there were a few drink spots in and around the cupholders from a previous driver. Overall, I would definitely recommend this dealership. More

Report | Print

Traded in my 2015 Toyota forerunner for a more fuel efficient RAV4. This is my 3rd time working Richard Ponulak and he’s always a pleasure to work with and answers all of my questions. efficient RAV4. This is my 3rd time working Richard Ponulak and he’s always a pleasure to work with and answers all of my questions. More

Report | Print

Rich took great care of us! We came in generally knowing what we wanted and he made the process so smooth. He gave us no pressure into purchasing a vehicle but after further dis We came in generally knowing what we wanted and he made the process so smooth. He gave us no pressure into purchasing a vehicle but after further discussing the purchase we decided to move forward! Financing person Eddie was also super relatable and provided a great personal touch to the experience. Thank you both! More

Report | Print

Rich was very professional and explained all the steps for purchasing a car being built. Called and let us know when it was built and told us the transport time. When we arrived to pick up the vehicle e for purchasing a car being built. Called and let us know when it was built and told us the transport time. When we arrived to pick up the vehicle everyone was very helpful in getting us out the door, helping with Toyota Rebates and on our way to enjoy our new vehicle. Rich set up the radio to the phone and explained the cars features. Angel in finance everything went smoothly and no problems. More

Report | Print

My husbands car was totaled while he was out of state. Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and debit cards, loan application via email. When my husband returned via rental car we were able to walk into the dealership and all was prepared for us to sign off. We were buying the same model of car we purchased previously but they still encouraged us to take the car for the test drive even though sale was already finalized. Offered extras but not pushy at all. They even suggested having our old 2005 car go through the mechanic bay just for the rust scanning so we could plan for how long it would be safe to keep using our older car. Thank you for pleasant, amazingly skilled work by Bobby, Rich, Omar, Patrycja, Mike, Frank, Eddie. They applied for our license plate and sent us VIN# so we could request insurance coverage before ever hitting the door. This is the 4th car we have purchased from this dealership. We get service done here because never pushed to do things not needed immediately but informed so we can plan for future maintenance. Wish we were neighbors, we would invite them over! More

Report | Print