Rich Ponulak

Rich took great care of us! We came in generally knowing what we wanted and he made the process so smooth. He gave us no pressure into purchasing a vehicle but after further dis We came in generally knowing what we wanted and he made the process so smooth. He gave us no pressure into purchasing a vehicle but after further discussing the purchase we decided to move forward! Financing person Eddie was also super relatable and provided a great personal touch to the experience. Thank you both! More

Report | Print

Rich was very professional and explained all the steps for purchasing a car being built. Called and let us know when it was built and told us the transport time. When we arrived to pick up the vehicle e for purchasing a car being built. Called and let us know when it was built and told us the transport time. When we arrived to pick up the vehicle everyone was very helpful in getting us out the door, helping with Toyota Rebates and on our way to enjoy our new vehicle. Rich set up the radio to the phone and explained the cars features. Angel in finance everything went smoothly and no problems. More

Report | Print

My husbands car was totaled while he was out of state. Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and debit cards, loan application via email. When my husband returned via rental car we were able to walk into the dealership and all was prepared for us to sign off. We were buying the same model of car we purchased previously but they still encouraged us to take the car for the test drive even though sale was already finalized. Offered extras but not pushy at all. They even suggested having our old 2005 car go through the mechanic bay just for the rust scanning so we could plan for how long it would be safe to keep using our older car. Thank you for pleasant, amazingly skilled work by Bobby, Rich, Omar, Patrycja, Mike, Frank, Eddie. They applied for our license plate and sent us VIN# so we could request insurance coverage before ever hitting the door. This is the 4th car we have purchased from this dealership. We get service done here because never pushed to do things not needed immediately but informed so we can plan for future maintenance. Wish we were neighbors, we would invite them over! More

Report | Print

We were new buyer Chris did amazing job to made us feel welcomed and comfortable welcomed and comfortable More

Report | Print

Mr. Richard Ponulak was very helpful and efficient in providing the information we needed. I'd love to work with him for my future car purchase. providing the information we needed. I'd love to work with him for my future car purchase. More

Report | Print

Great experience with this dealership and purchased a second car with our salesman Richard Ponulak. Great people, great dealership! Highly recommended. Also stopped by the service department for rout second car with our salesman Richard Ponulak. Great people, great dealership! Highly recommended. Also stopped by the service department for routine maintenance from the first car we purchased a year ago and they were extremely accommodating. The staff was truly exceptional and and overall great experience. We would buy from here again. More

Report | Print

We would definitely recommend this dealership. Worked with Rich Ponulak & Tim O’Connell great experience. Worked with Rich Ponulak & Tim O’Connell great experience. More

Report | Print

So glad I found my Acadia at your dealership! I absolutely love it!!! Richard Ponulak was great to work with. He was very helpful and answered any questions we had. Thank you for everything!! I absolutely love it!!! Richard Ponulak was great to work with. He was very helpful and answered any questions we had. Thank you for everything!! More

Report | Print

The dealership is staffed with friendly, smiling, helpful people. From the staff in the service department to the "sales" and finance people up front. people. From the staff in the service department to the "sales" and finance people up front. More

Report | Print

Some observers like to say that Toyotas sell themselves, i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sel i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sell a Toyota. Those who make that argument have never bought a car at Toyota of Naperville, which features a sales department that is best defined and characterized by its staff of product specialists who work very hard acquiring and applying their vast and intricate knowledge of Toyota products in order to better serve their customers. Among the best of that outstanding team of product specialist is Rich Ponulak. Rich knows his product. He knows how to deal with people. He knows how to work in his customers’ interests in all that he does. Maybe most of all, Rich is a great guy. Though I had never met him before I started my car search, I have come to regard Rich as an advocate and a friend. I genuinely enjoy his company and know that, when I am dealing with him, I am dealing with a man who is honest, knowledgeable, and willing to do whatever he can to make sure that I am a satisfied customer. I love my new RAV4 Hybrid, a vehicle I decided to buy after considering, and driving, many cars, including four different Toyota products. There was one other product from another manufacturer that I would have enjoyed as much, but, when the chips were down and it was time to make a decision, it was the way that Rich and the team at Toyota of Naperville treated me and the process that carried the day. A great product from a wonderful dealership and a terrific salesperson who cares about me, the customer, made the RAV4 my choice of vehicles. The others I dealt with at Toyota of Naperville, Tim O’Connell, the sales manager, Dave Racine in accessories, and Karl Berner, my finance manager, were all stars on a great team, but Rich was simply the best. A terrific product specialist selling a fantastic vehicle makes for a winning formula. More

Report | Print