Sam Guerra

We had a great experience with this car purchase. We were able to quickly locate our vehicle of choice, agree on pricing, and complete the purchase. We were able to quickly locate our vehicle of choice, agree on pricing, and complete the purchase. More

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Thank you Kyle for making my day! Easy process and much quicker than carmax was. Got me a check the same day Easy process and much quicker than carmax was. Got me a check the same day More

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Simply an amazing experience from start to finish! Emil was professional and hassle free. I have not had a car payment in years but in a way I’m happy with having one now! He helped me with what I was Emil was professional and hassle free. I have not had a car payment in years but in a way I’m happy with having one now! He helped me with what I was looking for over several months and came through, at a price that I can afford! He called me as soon as it came in and I drove it! I knew immediately that this was exactly what I wanted!I for some reason didn’t go elsewhere although I found one that didn’t feel just right I didn’t drive it but I felt like it was too expensive! We all know how some sales people can be a little pushy and you’re just a number . Not at any moment did it feel like that in any way shape or form if I could give it a 10 star I would! At the end once I made my mind up someone by the name of Ron conveniently offered me extra protection on my investment! He was chill not pushy and explained everything that he could offer! Every single thing was amazing and easy! More

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I have purchased many cars over the years but never have received the professional and pleasant experience I received from the staff, and specifically Thomas Clancy, at Toyota of Naperville. At no time did received the professional and pleasant experience I received from the staff, and specifically Thomas Clancy, at Toyota of Naperville. At no time did I ever feel pressured into making a purchase. Thomas answered all of my questions and even a couple I didn't think of. He wants to make sure I am comfortable with my purchase process and happy as a customer. I highly recommend all of the staff at Toyota of Naperville, and specifically Thomas Clancy for your car purchases. More

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Great people, excellent service, easy, fast and professional conduct in any sense. This is our 3rd car from this dealer. A+++ professional conduct in any sense. This is our 3rd car from this dealer. A+++ More

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Wife and I had a great experience with Toyota Naperville. This was our first purchase together from a Toyota dealership and we're very impressed. Harvey was incredibly patient and happy to answer our questio This was our first purchase together from a Toyota dealership and we're very impressed. Harvey was incredibly patient and happy to answer our questions. The test track was a neat way to test drive our RAV4 and allowed us to focus on the vehicle itself instead of dealing with general public drivers all around. We test drove two vehicles and the total process took around 4 hours. Additional services and warranties were offered to us but we did not feel pushed to agree to any of them. We felt in control of our decision making process and are very happy. More

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Made an appointment to see a specific car, was told it was there. Great. Arrive, the car isn't there and hasn't been there in over a day. Cool. Wind up with a lower trim level than I wanted. Was told they was there. Great. Arrive, the car isn't there and hasn't been there in over a day. Cool. Wind up with a lower trim level than I wanted. Was told they would put gas in the car, nope, was given to me on empty. Love that for me. The car smelled like cigarettes, they bombed it (thanks), but I didn't think the cabin air filter was changed because the smell comes back any time the climate control comes on. Open that up to change it, they installed the cabin air filter upside down... Icing on the cake, it's a 2025 and the infotainment screen periodically decides to shut off, requiring me to put the car in park, turn it off, and turn it back on in order to get it working again. This leaves much to be desired. More

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Found a car online but had to drive quite a distance. The sales manager agreed to hold with a deposit. I was slightly disappointed to hear he was off work upon arrival. He failed to mention that after as The sales manager agreed to hold with a deposit. I was slightly disappointed to hear he was off work upon arrival. He failed to mention that after asking when I would be coming the day prior. Turned out to be a blessing Nadeem Mirza was whom greeted and helped finalize the deal. He was very thorough & went over all the options on the car. He also assisted me in setting up the programs. I honestly don’t think that would have been the case if we had the sales manager. Point being he couldn’t even mention he wouldn’t be working & that I would still be taken care of. The finance guy was really nice but I waited almost 2 hours to pay for the car. Not completely his fault apparently they usually have 6 on staff but it was only him until after 1:00. I was going to wire money but made sure I had cash because the sales manager said wire transfers can take 2 hours or many more. So I figured having cash would expedite that. Not so much. Next day realized I wasn’t given a paid in full receipt nor did I get an owners manual with the car. Called the next morning and was promptly emailed the bill of sale & receipt showing cash was paid for car along with cc payment. Said they would be mailing me the owners manual. So I guess we will see if it shows up. Overall I like the car and was fairly easy smooth process. More

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Very friendly, quick to provide cars i was interested in and helped answer all the questions I had at the time. and helped answer all the questions I had at the time. More

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It's a shame, but I had to remove my initial review which was positive, to negative. My car was in a minor accident the day after I purchased it (from Toyota of Naperville). UGH. I was hit by a car that ha was positive, to negative. My car was in a minor accident the day after I purchased it (from Toyota of Naperville). UGH. I was hit by a car that had hit another car and slid into my front bumper. Damage was fixed, etc. My Corolla is a fantastic car, BUT something is wrong with the AC. I was honest and told Toyota of Naperville about the accident, when I brought the car in due to the AC issue. Let me point out the elephant in the room. The car was under FULL warranty (it's a 2025) and I bought an extended warranty, too. Warranties are NOT voided due to an accident. They're voided for other issues, but NOT an accident, especially like the bumper damage to the car. Because if that was the case, then what's the point of a warranty? If this is the case, then Toyota doesn't stand up for its product. The dealership looked at the car, found the AC didn't have any gas, charged it, and said it was fixed. They didn't check anything else with the car AC. There is more to this issue and I'll post it moving forward. I'll provide an email if anyone wants to know the entire issue. More

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