Rich Little
Rich Little at Subaru of Gwinnett

Rich Little

Used Car Director.

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

3.6
18 Reviews
3.6

18 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

33 yrs, 3 mos

18 Reviews of Rich Little

January 01, 2026

Dealership Rating
Employee Rating

Undisclosed transmission issues in used vehicle purchase. I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not discl More

by Brandon N
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jan 02, 2026

Subaru of Gwinnett responded

Mr. Nesmith, I regret to hear you had transmission issues with your 2013 Nissan. I sympathize with you and it is unfortunate. However, This vehicle was purchased over 2 years ago and clearly designated AS-IS which you acknowledged at the time of sale. I am confident you can agree that there is no possible way to predict what a used vehicle may due 2 or 3 months down the road, much less 2 years. As a kind gesture, I will be happy to re-look at the issue for you and possibly attempt to do the work at a discounted price than what you were quoted elsewhere. Kind regards, Rich

December 31, 2025

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The used car section of this dealship was very dishonest about the condition of the car and the work they put into it. They were willing to risk my safety and cost me thousands in repairs just so they could More

by JM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ana Jones

Jan 02, 2026

Subaru of Gwinnett responded

JM, I regret That we did not meet your expectations. Since I do not have your name or the vehicle you are referring to specifically, I want to let you know a few of the pre-cautions we take. Every vehicle has a safety inspection to determine if that vehicle will meet the safety standards of our vehicle inspection checklist, which we are happy to share. As we understand different folks have different expectations, although these vehicles are mechanically inspected, We may not spend extra resources on the cosmetics in order to keep costs and price down. In addition, we also offer Subaru Certified vehicles that go through a rigid 152 point inspection and are held to a higher standard of re-conditioning. We also give free history reports in an attempt to be transparent and never mislead a potential customer of the history of a vehicle they have interest in. We also allow our customers to take the vehicle to a Technician of their choice and have it inspected by a 3rd party. We offer a no pressure, hassle free experience hoping to assist our customers with the right vehicle, at the right price. If you would like to discuss your concerns, Please reach out to The Pre-owned manager, Adam Anderson at 678-475-3500

December 22, 2025

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Employee Rating

I was buying this car and I found few scratches and the delear manager told me they could not anything about this but can do some detailing.. the representative did not explain about the car fractures . It More

by SRKAUSHIK841002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 23, 2025

Subaru of Gwinnett responded

Good Morning Kaushik, I apologize you left with a less than great view of our Dealership. We strive to provide outstanding customer service and I regret you feel that is not what you received. I do recall the day you purchased your car, I met with you and offered you a complete 100% refund on your purchase. I also explained why it would look even worse if we attempted to paint such light surface scratches and offered you the option of buffing and waxing that spot. If that did not happen, I will personally be happy to see that it does. Although I do appreciate your review and value your opinion, I do request it be honest and tell the whole story, Feel free to contact me at my office so we can discuss further if you desire. Thank you for doing business with Subaru of Gwinnett, Rich Little

Dec 23, 2025

SRKAUSHIK841002 responded

Hello Rich... My feedback is 100% genuine honest and real . I remember you did offer me buffing alternative but not 100% refund ... Please don't make false comments.. I understand I should have seen this before the purchase.. I did went for the alternative you mentioned on 12/22 but nothing changed and the scratches are still visible all over the front hood.. even the representative was shocked to see this.. so please put your comments to show that I was wrong...I am okay and can live with these...the detailing was very bad... As I told the mistake was mine that I did not do the pre delivery check,( lesson learnt)...the way the team handled the pre sale customer delivery was not as same as the post sale customer experience...

September 18, 2024

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Great service from both sales and finance. Super easy & even delivered to my home. Will buy again and again from this dealership! Love Subaru of Gwinnett! More

by ERIKA.ROGERS.568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Willhite, Adam Anderson, Matthew Buckles, Blake Henley, Susan Brown , Chad Anderson, Andre "DRE" Armenakian, Tiffani Ho, Robert Hynson

August 30, 2024

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We had a great experience with salesman, Brandon Hargis. He's knowledgeable, professional, personable, and decisive. More

by PATRICK.SHIELDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Sikes , Brandon Hargis

August 27, 2024

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Employee Rating

It was fine. They made me expect it would be a better used car buying experience and perhaps that is why it was disappointing to have it be exactly what buying a More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adam Anderson

August 24, 2024

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Employee Rating

Great customer service. No sales pressure. All questions answered with ease. No haggle. Brought my own finance to the dealership. No issues with finance from outside. Expect More

by FGOSS25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Anderson, Matthew Buckles, Blake Henley, Emma Miranda , Chad Anderson, Andre "DRE" Armenakian, Tiffani Ho, Craig Hooten, Robert Hynson

August 13, 2024

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Service Manager Mike was very helpful. I had an issue with the car and he took care of it right away. More

by MCH.MCH.HARRELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 14, 2024

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Great environment, everyone was friendly and helpful, quick to respond and straightforward. Plus lots of snacks. More

by GRANT.E.WILLIAMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 31, 2024

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Employee Rating

Made the process easy. Worked the deal by phone to make ot worth the drive More

by gary@editsuite.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Willhite, Adam Anderson, Matthew Buckles, Blake Henley, Jason Bryant , Chad Anderson, Andre "DRE" Armenakian, Tiffani Ho, Robert Hynson

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