Rich Barron

Pleasant experience, offered a great vehicle at a good price. Highly recommended. Keep up the good work, Thank you price. Highly recommended. Keep up the good work, Thank you More

by Silverado Verified Customer Verified Customer

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The dealership had a very friendly atmosphere. The people were all friendly and knowledgeable. We never felt pressured and each question was answered to our satisfaction. We highly recommend Ganl The people were all friendly and knowledgeable. We never felt pressured and each question was answered to our satisfaction. We highly recommend Ganley Subaru! More

by NELSOND49 Verified Customer Verified Customer

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ZERO STARS almost all non certified pre owned cars are junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase is completed Used Car Manager is extremely rude and resorts to intimidation when faced with conflict over issues. Are only focused on squeezing as much money out the customer instead of providing customers with a safe reliable vehicle More

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Very good dealer! Treated me with respect the whole time that I was in there. Fixed me up with a great car that should last me for years. Treated me with respect the whole time that I was in there. Fixed me up with a great car that should last me for years. More

by Jake Verified Customer Verified Customer

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Staff all stayed after close to accommodate us while purchasing our first used car. They were knowledgeable, not pushy, and provided a great hospitality experience. purchasing our first used car. They were knowledgeable, not pushy, and provided a great hospitality experience. More

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All of the staff I encountered were knowledgeable and very friendly. It was a seamless car buying experience. I will return for all of my service needs. very friendly. It was a seamless car buying experience. I will return for all of my service needs. More

by PJBUSH33 Verified Customer Verified Customer

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They were absolutely amazing to deal with. We bought two cars same day and was the best buying experience. We bought two cars same day and was the best buying experience. More

by SPRINGERDOG66 Verified Customer Verified Customer

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Brian knew exactly what car we wanted. He never pressured us and was very helpful especially since there were delays because of the outages from the weather. He never pressured us and was very helpful especially since there were delays because of the outages from the weather. More

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Purchased used car from a new, not properly trained salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back ag salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back again not detailed. I called spoke with Mike who passed my name/# to Rich who called me back yet was not told what it was about! Rich brought the detailer to me who told me they are short staffed he didn't do anything to the car! Rick refused to make good on the deal and walked away. Out walk STEVE who had nothing to do with the deal at all starts yelling at me as if he is better than us..its a used car what do you expect! Fine we will take the car back and just void the deal. He was rude, disrespectful all while Rich stood there not saying a word! This is bad business, not making good on promises and doing a elderly person wrong! I would NEVER do business again with Ken Ganley of Subaru Wickliffe nor recommend them. I have several photos showing the car not detailed. I understand the storm nocked power out but we were not given a courteous call nor another car to use while they made good on the deal...which they never did do. Appointments were missed and canceled due to not having a car. I asked to take car to different Ken ganley place and was told no there guy would only charge them half price vs normal price of 300.00 I feel Rich and Steve are extremely poor business who think they can disrespect women and do them wrong! More

by CASETTI73 Verified Customer Verified Customer

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Sales manager never returned my call. I drove over an hour to get my mother's car after they had it for several days to detail and remove spots from seats. Upon my arrival the car still h I drove over an hour to get my mother's car after they had it for several days to detail and remove spots from seats. Upon my arrival the car still had spots and same dirt, lint in it, it was never detailed. Rich was unprofessional and they did not deliver as promised. Another salesman came outside, raising his voice and came at me pointing his finger. This being the dealership moto, it is untrue. "We are relentless in our pursuit to not just meet, but exceed our customers' expectations at every touchpoint, from the moment of purchase to ongoing service needs. We firmly believe that satisfied customers are loyal customers. Ken Ganley Auto Group proudly stands among the top 5 highest-rated dealership groups in the county for customer satisfaction. Our unwavering commitment is to continually improve, with the ultimate goal of claiming the number one position!" They did not care of I was satisfied, did not meet my expectations and the only thing I felt they were committed to was selling a car and sitting around. I hope Mr. Hanley will take a better look at his sales staff, particularly the used car staff and retrain them with his advertised motto. Do yourself a favor, pay more if you have to and visit any other dealership but this one. I have never been so disrespected by two men before and feel threatened. Update: as of today I received an email stating that the dealership has worked with me to resolve this issue. I have NOT been contacted and no resolution has been attempted to be made. More

by Tmkw70 Verified Customer Verified Customer

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