Ricardo Rodriguez
Ricardo Rodriguez at Toyota of Downtown L.A.
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Ricardo Rodriguez

Service Drive Manager

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.2
40 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

25 yrs, 9 mos

Specialties & Trainings

Toyota Master Service Professional

4.2

40 Reviews

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40 Reviews of Ricardo Rodriguez

May 05, 2024

Dealership Rating
Employee Rating

Fabian Franco phenomenal! My sales rep is what makes this dealership amazing. His care and patience made my sales buying experience outstanding. More

by Rkaren0420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Esperanza Romero, Jonathan Lopez Camacho, Frank Lopez , Fabian Franco

May 07, 2024

Toyota of Downtown L.A. responded

Congratulations on your new vehicle, and thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Fabian was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Toyota of Downtown LA Team

December 05, 2023

Dealership Rating
Employee Rating

Bad service ,they don't respond or return calls . I'm still waiting for Ricardo to call me back. More

by amador.haydee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 06, 2023

Toyota of Downtown L.A. responded

Amador, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Toyota of Downtown LA Team

November 05, 2023

Dealership Rating
Employee Rating

Good customer service, very nice people and they where able to help us get our cars. More

by vasquezmaritza2721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 07, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

August 03, 2023

Dealership Rating
Employee Rating

Fast transaction and great customer service. I was updated at every step. No issues. Thank you. More

by Franklyn791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review, Franklyn! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

July 29, 2023

Dealership Rating
Employee Rating

Carla the manager was amazing made me feel comfortable and made the deal happen! Very plaesed More

by Almbros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia , Vince

Aug 01, 2023

Toyota of Downtown L.A. responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Toyota of Downtown LA Team

July 08, 2023

Dealership Rating
Employee Rating

Kind of an easy process of getting a new vehicle although the waiting time was really long to get at the finish line . More

by Rosalinda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2023

Toyota of Downtown L.A. responded

Thanks for your great review, Rosalinda. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

June 14, 2023

Dealership Rating
Employee Rating

Jonathan Lopez Camacho inherited a rather difficult situation, where I had been unable to even get anyone in service to respond to repeated calls about the status of my car and its repair for several d More

by wtw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Lopez Camacho , Erick Cordova

Jun 15, 2023

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 26, 2023

Dealership Rating
Employee Rating

This was my third time coming into this dealer looking for help on noises my car makes. This manager told me that everything seemed normal and said he would have his specialists test drive my car the next More

by kristal.acosta21
Sales Price Transparency
Recommend Dealer
No
Apr 28, 2023

Toyota of Downtown L.A. responded

Kristal, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 19, 2023

Dealership Rating
Employee Rating

Muy buena atención ☺️ y muy satisfactorio el personal muy amable y respetuoso 😃 los recomendaria More

by Ana Orellana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2023

Toyota of Downtown L.A. responded

Muchas gracias Ana, que tenga un día exelente! Sincerely, The Toyota of Downtown LA Team

March 24, 2023

Dealership Rating
Employee Rating

I made a last minute appointment with Ricardo, he was very helpful and polite. I will continue to bring my Toyota with him. He is the best. If you want great service ask for Ricardo Rodriguez! More

by Lm_1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2023

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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