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Esperanza Romero

Overview Reviews (70)

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Esperanza Romero

Administration

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.9

70 Reviews

Overview Reviews (70)

4.9

70 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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70 Reviews of Esperanza Romero

August 05, 2026

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Employee Rating

I had such a great experience shopping for a car at Toyota downtiwn, thank you! Toyota downtiwn, thank you! More

by LUCILADUARTE28

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcos Aguilar, Maria Arroyo, Abraham Alvarado, Ervin Castellanos, Jose Garcia

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Aug 05, 2026 -

Toyota of Downtown L.A. responded

Thank you for your kind words, Lucila! We’re delighted to hear you had a great experience shopping for a car at Toyota of Downtown L.A. We appreciate your feedback and hope to see you again soon! Sincerely, The Toyota of Downtown LA Team

July 06, 2026

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Employee Rating

Excellent service and friendly . Helped me look for the color I wanted. Earth was choen Helped me look for the color I wanted. Earth was choen More

by Matsudam652

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Anaya, Maria Arroyo, Abraham Alvarado, Ervin Castellanos, Andrew Barnes, Ryan Betton, Moises Camorlinga

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Jul 07, 2026 -

Toyota of Downtown L.A. responded

Thank you for your kind words! We're pleased to hear that you had an excellent experience with us at Toyota of Downtown L.A. and that our team was able to help you find the perfect Earth color for your vehicle. We look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

May 11, 2026

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I’ve always bought my cars there I like the service and how close it is to my house how close it is to my house More

by TONYM.25

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Anaya, Danny Herrera Rios, Miguel Serrano

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May 11, 2026 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback, Tony! We're so glad to hear that you enjoy the service at Toyota of Downtown L.A. and appreciate our convenient location. We look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

February 27, 2026

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The employees were very nice. I like that there’s someone greeting you when you first arrive I like that there’s someone greeting you when you first arrive More

by KTODD92

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 28, 2026 -

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We’re delighted to hear that you had a positive experience at Toyota of Downtown L.A. and appreciated our friendly team and greeting upon arrival. We look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team

November 25, 2025

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Best of the Best, eveything about this dealership is outstanding top of the line service, delivered as promised! outstanding top of the line service, delivered as promised! More

by KAMRAN MESHKANI

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Herrera Rios, Amalio Torres

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Nov 25, 2025 -

Toyota of Downtown L.A. responded

Thank you, Kamran! We greatly appreciate your kind words about Toyota of Downtown L.A. It's wonderful to hear that you experienced top-of-the-line service and that we delivered as promised. We look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

July 27, 2025

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They are working hard all time they need a raise from Owners they are very efficient Owners they are very efficient More

by Pattyarevalo219

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Herrera Rios, Abraham Alvarado, Miguel Serrano, Andrew Barnes, Gilbert Chavira

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Jul 27, 2025 -

Toyota of Downtown L.A. responded

Thank you for your feedback, Patty! We appreciate your recognition of our team's hard work and efficiency at Toyota of Downtown L.A. Your support means a lot to us. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team

June 23, 2025

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Provided all the information I needed to make my decision that resulted in my purchase of a great automobile. that resulted in my purchase of a great automobile. More

by SOLOMONBB

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcos Aguilar

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Jun 23, 2025 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review, Solomon! I'm glad to hear that you found all the information you needed for your decision to purchase a great automobile. We appreciate your trust in Toyota of Downtown L.A., and we look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

October 07, 2024

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Employee Rating

Great dilership. Friendly,fast, comfortable inside and very relaxing. Highly recomend to visit to buy your meat Toyota Friendly,fast, comfortable inside and very relaxing. Highly recomend to visit to buy your meat Toyota More

by Vlad

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Katherine Ayala

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Oct 09, 2024 -

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Toyota of Downtown L.A. and found our dealership friendly and relaxing. We appreciate your recommendation and look forward to welcoming you back for your next Toyota purchase! Sincerely, The Toyota of Downtown LA Team

September 24, 2024

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Best service ever ,our sales Man Ulises Villanueva very professional and polite very helpful thank you Toyota professional and polite very helpful thank you Toyota More

by Miguelflores19731

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 25, 2024 -

Toyota of Downtown L.A. responded

Thank you so much for your wonderful review! We're thrilled to hear that Ulises provided you with professional and helpful service at Toyota of Downtown L.A. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team

August 19, 2024

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Good customer services and friendly salespeople, I had a good experience at the dealer ship good experience at the dealer ship More

by ANAMENJIVAR19

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Anaya, Henry Avalos, Randy Uyehara

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Aug 21, 2024 -

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We're thrilled to hear that you had a good experience at Toyota of Downtown L.A. and appreciated our friendly salespeople. We always strive to provide excellent customer service, and your feedback means a lot to us. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team